Complaints re A57 Millhouse roundabout improvements
Dear Nottinghamshire County Council (NCC),
Re: Complaints & comments submitted to NCC in regards to the A57 millhouse roundabout improvements
Please could you answer the following questions or reply with the requested information. I am not referring to a specific time period, instead I am requesting any and all information for the subject mentioned.
1) Total number of complaints/comments received that are in regards to the above subject
2) A copy of all the complaints/comments received in their original communication format (obviously with personal information redacted where applicable), (i.e. if via email, please print and scan a copy, if via telephone, please submit notes from the call)
3) Any and all responses sent from NCC/VIA in reply to the complaints/comments received
4) Do you hold any information in regards to how either the NCC or VIA acted upon receiving these comments?
5) Was any action taken upon receiving a complaint? If so, please provide details of which complaint(s) this related to and what action was taken.
6) Were any complaints investigated? If so, please provide details of which complaint(s) this relates to and what type of investigation was taken, and furthermore the outcome of said investigation.
7) If complaints were in regards to a specific person or team, were the comments passed on accordingly and the necessary action taken?
8) Did NCC follow their own set procedures and guidelines in regards to these complaints and comments?
For each point raised above, I would be grateful if you could please provide exact copies of any and all ‘internal notes’ (i.e. emails, call notes, letters, action plans, reports, memos, etc) as they are held by NCC, as this provides the upmost clarity.
Thank you.
Yours faithfully,
Mr J Johnston
Dear Mr Johnson
FREEDOM OF INFORMATION ACT 2000 – REQUEST FOR INFORMATION (Ref NCC-023395-16)
Thank you for your request for information relating to the A57 Millhouse roundabout. Your request was received on 08 December 2016 and we are dealing with it under the terms of the Freedom of Information Act 2000.
You will receive the information you have requested within 20 working days beginning the day following receipt of your request, unless the Council does not hold the information or there is a reason for it to be withheld. Therefore, you should receive a response by 10 January 2017
In some circumstances a fee may be payable to cover the cost of copying and postage and if that is the case we will let you know before we proceed with your request.
If you have any queries or concerns, please do not hesitate to contact us.
Further information about your rights is also available from the Information Commissioner at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113 or 01625 54 57 45
www.ico.gov.uk
Yours sincerely
Freedom of Information Act Team
Resources Department
Nottinghamshire County Council
Dear FOI,
Your Ref: NCC-023395-16
My Ref: https://www.whatdotheyknow.com/request/3...
For the above referenced request, I was supposed to receive a reply before today. As I haven't had a reply as of yet, this request is now overdue.
Please remit a reply ASAP, thank you.
Yours sincerely,
Mr J Johnston
Dear Mr Johnston
I am writing to you regarding your Freedom of Information Act request about the A57 roundabout works. Unfortunately there is a large quantity of correspondence which has taking longer to compile than anticipated, meaning we have exceeded the statutory timescale. I apologise for the delay and hope to provide the information to you by the end of this week.
I hope this does not cause too much inconvenience.
Yours sincerely
John Allison
Information Officer
Resources
Nottinghamshire County Council
County Hall, West Bridgford, Nottingham NG2 7QP
Telephone: 0115 977 2788
Dear Mr Johnston
I am writing to you in reply to your Freedom of Information Act (FOIA)
request to Nottinghamshire County Council. Firstly I apologise for the
delay in replying to you and hope that it has not caused inconvenience. I
have the following information.
1) Total number of complaints/comments received that are in regards to the
above subject
2) A copy of all the complaints/comments received in their original
communication format (obviously with personal information redacted where
applicable), (i.e. if via email, please print and scan a copy, if via
telephone, please submit notes from the call)
3) Any and all responses sent from NCC/VIA in reply to the
complaints/comments received
4) Do you hold any information in regards to how either the NCC or VIA
acted upon receiving these comments?
5) Was any action taken upon receiving a complaint? If so, please provide
details of which complaint(s) this related to and what action was taken.
Please see the attached records. Please note that personal information has
been redacted from the records in line with Section 40(2) of FOIA.
6) Were any complaints investigated? If so, please provide details of
which complaint(s) this relates to and what type of investigation was
taken, and furthermore the outcome of said investigation.
The complaints contained in the “Complaints records” document were those
investigated under the council’s formal complaints process.
Information about our process is available on our website at:
[1]http://www.nottinghamshire.gov.uk/contac...
7) If complaints were in regards to a specific person or team, were the
comments passed on accordingly and the necessary action taken?
Yes
8) Did NCC follow their own set procedures and guidelines in regards to
these complaints and comments?
Yes
If you have any queries or concerns then please contact me. Please
remember to quote the reference number above in any future communications.
If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to the Team Manager, Complaints and Information Team,
County Hall, West Bridgford, Nottingham, NG2 7QP or e-mail
[email address].
Yours sincerely
John Allison
Information Officer
Resources
Nottinghamshire County Council
County Hall, West Bridgford, Nottingham NG2 7QP
Telephone: 0115 977 2788
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Dear John Allison (Information Officer),
Your Ref: NCC-023395-16
My Ref: https://www.whatdotheyknow.com/request/c...
Thank you for your reply attaching copies of the complaints held on file.
I can see that out of the 8 questions asked on the FoI request, you have only answered question 5 - 8, but left 1 - 4 blank. I understand that you have attached the information from the request, which fully answers question 2 & 3; these were rhetorical questions.
For the purpose of clarity and fulfilling the FoI request, could you please refer to your previous correspondence and remit answers to questions 1 & 4? Also please clarify responses to questions 5 & 6. Please see comments below.
Just to confirm;
Q1 = outstanding
Q2 = rhetorically answered by the records attached
Q3 = rhetorically answered by the records attached
Q4 = outstanding; please do not refer me to the records - I am asking of how NCC/VIA have acted upon receiving the complaints, i.e. did you only reply to these complaints? Did you do anything else? Did you investigate?
Q5 = not answered fully; was replying to emails the only action taken?
Q6 = not answered fully; the link supplied does not explain what type of investigation was taken nor any type of outcome
Q7 = answered fully for the purpose of the FoI request
Q8 = answered fully for the purpose of the FoI request
Just to note, under FoI Act, I do expect a response ASAP as this is apart of the original FoI request (ref: NCC-023395-16).
Thank you in advance
Kindest regards,
J Johnston
Dear John Allison (Information Officer),
Your Ref: NCC-023395-16
My Ref: https://www.whatdotheyknow.com/request/c...
As per my previous email sent to you tonight (14/01/17 - 19:33hrs), I forgot to include my comments in regards to enquiries that NCC/VIA may have received by post. As a part of my FoI request, I did ask for copies of every single complaint/comment/enquiry in regards to the A57 Millhouse roundabout improvements, whether this be by phone, email or letter. I see that on the document 'Enquiry records 2 Redacted.pdf' there are a few enquiries that refer to letters received from customers - where are these please?
Please therefore remit copies of ALL paper enquiries received by NCC/VIA, ASAP.
Thank you.
Kindest regards,
J Johnston
Dear Nottinghamshire County Council,
Please pass this on to the person who conducts Freedom of Information reviews.
Your ref: NCC-023395-16
I am writing to request an internal review of Nottinghamshire County Council's handling of my FOI request 'Complaints re A57 Millhouse roundabout improvements'.
Timeline:
- Originally sent a FoI request on 7 December 2016
- Received acknowledgement of the request on 8 December 2016
- The legal timeframe for a public body to reply to a FoI had passed
- I sent a follow up chase on 10 January 2017
- Received an apology for the delay email on 11 January 2017
- Received an satisfactory response to the FoI request on 12 January 2017
- I replied on 14 January asking for certain questions on the request to be answered as answers were missing or for answers to be looked at as they were not of satisfactory nature
Today, dated 25 January 2017, I write asking for an internal review as I believe the request has not been handled correctly as per the FoI Act.
1. Response was late
2. Response was not adequate as per FoI Act; either answers were missing all together or answers were not full enough so therefore no answering the question properly (full details can be seen on the 14 January 2017 reply)
3. No response to my 14 January 2017 reply has been received
Please conduct an internal review based on the above information. I do still require answers to my questions as per correspondence on 14 January 2017.
A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...
Thank you
Yours faithfully,
J Johnston
Dear Mr Johnston
REQUEST FOR INFORMATION: REF NCC-023395-16
Thank you for your e-mail requesting a review of our decision to withhold information under the Freedom of Information Act.
I can confirm that a senior officer will review the paperwork in light of your comments.
We endeavour to complete reviews within 20 working days and, therefore, you should expect to receive a response by 23rd February 2017.
Yours sincerely
Holly Gaunt
Business Support
Resources Department
Complaints & Information Team
Nottinghamshire County Council
Dear Mr Johnston
I am writing to advise you that I have carried out a review of your
Freedom of Information request. I hope my response now addresses your
questions in full and I apologise that the initial response was not as
clear as it could have been.
1) Total number of complaints/comments received that are in regards to
the above subject. 6 formal complaints and 71 enquiries were received.
2) A copy of all the complaints/comments received in their original
communication format (obviously with personal information redacted where
applicable), (i.e. if via email, please print and scan a copy, if via
telephone, please submit notes from the call). These documents were
provided to you in the initial response and which are attached. I can
confirm that any telephone enquiries which may have been made no notes
would have been taken as response would have been provided verbally.
3) Any and all responses sent from NCC/VIA in reply to the
complaints/comments received. These have previously been supplied and are
attached. This is all the correspondence held in relation to your
request.
4) Do you hold any information in regards to how either the NCC or VIA
acted upon receiving these comments? The attached enquiry records will
indicate if an inspector carried out a site visit and if any action was
required. If a response was required from the customer there will be a
record of this in the attachments previously supplied to you.
5) 5) Was any action taken upon receiving a complaint? If so, please
provide details of which complaint(s) this related to and what action was
taken. The complaints and the responses are in the attachments previously
supplied to you with an explanation regarding why closure/diversion of the
road was required. Any complaints which are received have to be responded
to within 20 working days. As you will see in the attachments, responses
were provided but no action was required in relation to the actual
complaints, apart from a formal response.
6) Were any complaints investigated? If so, please provide details of
which complaint(s) this relates to and what type of investigation was
taken, and furthermore the outcome of said investigation. No complaints
were investigated, a response was sent from the department providing an
explanation regarding the works being undertaken.
I trust this information is helpful to you. Please contact me if you
require any further clarification. Once again I apologise for the delay
in responding to your initial request, information needed to be gathered
from a number of service areas and this took longer than initially
anticipated.
Further information about your rights is also available from the
Information Commissioner at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
[1]www.ico.gov.uk
Yours sincerely
Denise Makar
Senior Practitioner
Complaints and Information Team
0115 9772788
From: John Allison On Behalf Of FOI
Sent: 12 January 2017 14:34
To: [FOI #375956 email]
Subject: Freedom of Information Act request - ref: NCC-023395-16
Dear Mr Johnston
I am writing to you in reply to your Freedom of Information Act (FOIA)
request to Nottinghamshire County Council. Firstly I apologise for the
delay in replying to you and hope that it has not caused inconvenience. I
have the following information.
1) Total number of complaints/comments received that are in regards to the
above subject
2) A copy of all the complaints/comments received in their original
communication format (obviously with personal information redacted where
applicable), (i.e. if via email, please print and scan a copy, if via
telephone, please submit notes from the call)
3) Any and all responses sent from NCC/VIA in reply to the
complaints/comments received
4) Do you hold any information in regards to how either the NCC or VIA
acted upon receiving these comments?
5) Was any action taken upon receiving a complaint? If so, please provide
details of which complaint(s) this related to and what action was taken.
Please see the attached records. Please note that personal information has
been redacted from the records in line with Section 40(2) of FOIA.
6) Were any complaints investigated? If so, please provide details of
which complaint(s) this relates to and what type of investigation was
taken, and furthermore the outcome of said investigation.
The complaints contained in the “Complaints records” document were those
investigated under the council’s formal complaints process.
Information about our process is available on our website at:
[2]http://www.nottinghamshire.gov.uk/contac...
7) If complaints were in regards to a specific person or team, were the
comments passed on accordingly and the necessary action taken?
Yes
8) Did NCC follow their own set procedures and guidelines in regards to
these complaints and comments?
Yes
If you have any queries or concerns then please contact me. Please
remember to quote the reference number above in any future communications.
If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to the Team Manager, Complaints and Information Team,
County Hall, West Bridgford, Nottingham, NG2 7QP or e-mail
[3][email address].
Yours sincerely
John Allison
Information Officer
Resources
Nottinghamshire County Council
County Hall, West Bridgford, Nottingham NG2 7QP
Telephone: 0115 977 2788
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Fund.
References
Visible links
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2. http://www.nottinghamshire.gov.uk/contac...
3. mailto:[email address]
4. http://www.nottinghamshire.gov.uk/busine...
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