Complaints Raised to the DFT/OLR about conduct at LNER

The request was successful.

Dear DfT OLR Holdings Limited,

I am writing to request information regarding complaints that have been lodged with the Department for Transport Office of Rail and Road (DFT/OLR) concerning conduct at London North Eastern Railway (LNER).

Specifically, I am interested in obtaining data regarding any complaints or grievances that have been submitted to the DFT/OLR pertaining to various aspects of conduct at LNER over the past five years. This could encompass complaints related to employment practices, discrimination, harassment, bullying, safety concerns, or any other matters regarding LNER's operations.

I would appreciate it if you could provide details such as the number of complaints received, the nature of these complaints, the respective regions or depots involved, and the status or resolution of each complaint.

The objective behind this request is to gain insights into the concerns that have been raised about LNER's conduct and the actions taken by the DFT/OLR in response to these complaints.

Yours faithfully,

Alistair Pedlow

Company Secretary, DfT OLR Holdings Limited

1 Attachment

Dear Alistair

 

Thank you for your request under the Freedom of Information Act. In order
for us to fulfil it accurately, we need a bit more information from you.

 

Could you please confirm whether you are seeking information regarding
complaints that have been lodged with the Office of Rail and Road, or with
DfT OLR Holdings limited?

 

Kind regards

 

Matt Bentley

Business Manager DOHL

 

 

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Dear Company Secretary,

I am looking for information as outlined, DFT/OLR Holdings Limited.

Yours sincerely,

Alistair Pedlow

Company Secretary, DfT OLR Holdings Limited

2 Attachments

Dear Mr Pedlow

 

Please find our response to this request attached.

 

Kind regards

 

Matt Bentley

Business Manager DOHL

 

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