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Complaints procedure for Access to Work claimants

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Dear Department for Work and Pensions,

Please can you supply me with all policies, procedures and documents which relate to how an Access to Work claimant can make a complaint about Access to Work. These should include internal policies for handling complaints, timescales and assigned staff roles in the complaints process.

Yours faithfully,

N Dell

DWP freedom-of-information-requests, Department for Work and Pensions

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no-reply@dwp.ecase.co.uk on behalf of Operations FOI Team, Department for Work and Pensions

1 Attachment

Dear N Dell,

I am writing in response to your request for information, received 17th
May.

Yours sincerely,

DWP Central FoI Team

Dear [email address] on behalf of Operations FOI Team,

You have not supplied the requested information. I requested internal policies and procedures which are not published on that webpage that you linked me to.

There is nothing about Access to Work specific complaints on that page and only gives telephone details when I happen to know there is an email address.

I would like you to carry out an internal review into how my request was mis-handled and poorly responded to. I would like the request to be responded to properly.

Yours sincerely,

N Dell

Department for Work and Pensions

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Operations FOI Requests, Department for Work and Pensions

This is an automated confirmation that your request for information has been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally expect a response within 20 working days.
  
For further information on making Freedom of Information requests please click on the link below.

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no-reply@dwp.ecase.co.uk on behalf of Operations FOI Team, Department for Work and Pensions

3 Attachments

Dear N Dell,

I am writing in response to your request for information, received 1 June.

Your response is attached

Yours sincerely,

DWP Operations FOI Team

We don't know whether the most recent response to this request contains information or not – if you are N Dell please sign in and let everyone know.