Complaints Procedure - FCA's unprofessional conduct + discriminative behaviour

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Dear Children and Family Court Advisory Support Service,

1. How do you differentiate between:
a, complaints relating to the performance or conduct of the officer that may be relevant to court proceedings therefore will be referred to court?

b, complaints relating to the performance or conduct of the officer that may be referred to the officer’s manager?

c, complaints which raise serious concerns about the conduct of a Cafcass officer that will be referred to the relevant Head of Practice/Assistant Director?

2. Do you classify a complaint regarding a FCA’ s discriminative, judgmental, intimidating and bullying behaviour as a serious concerns about the conduct of a Cafcass officer?

3. Is it a fair expectation of a FCA to recognise signs of DV and /or emotional abuse and/ or coercive control over a parent (the other parent being the perpetrator) even if the court did not ask Cafcass to investigate the possibility of it?

4. If the FCA suspects the possibility of a parent being a victim of DV and /or emotional abuse and/ or coercive control (the other parent being the perpetrator) then would the FCA be expected to use tools (i.e. ‘ ‘Assessment of coercive control’, ‘Domestic Abuse Practice Pathway’ etc) to assess the situation even if the court did not specifically directed Cafcass to do so?

5. Every FCA is a member of HCPC and should meet their standards. It is the FCA’s duty to work within the limits of their knowledge and skills, delegate appropriately etc. I imagine this overlaps with Cafcass’s requirement of its own employee. In what circumstance should a service user raise complain to Cafcass about its FCA not meeting those standards and in what circumstances should the service user raise a complaint to HCPC?

6. What is the complaint procedure when a service user is raising a complaint about a FCA’s fitness to practise and for not keeping within his/her scope of practice? At what point will the parent have access to the FCA’s qualifications and training?

7. Does the service user have to take Cafcass to court in order to obtain that information (FCA’s qualifications and training)?

Yours faithfully,

Eva nagy

Governance, Children and Family Court Advisory Support Service

1 Attachment

Dear Ms Nagy,

 

Thank you for your email.

 

Please accept this as formal acknowledgement of your Freedom of
Information request which was received by Cafcass on 21 September 2018.

 

Your reference number is CAF 18-101.

 

We aim to respond to your promptly, and at the latest 20 working days from
receipt of your request. You will therefore receive a response on or
before 18 October 2018.

 

Kind regards,

 

Governance Team | Cafcass

* [1][CAFCASS request email] | ü [2]www.cafcass.gov.uk 

[3]Cafcass_Logo_2014_email

 

 

 

 

 

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Governance, Children and Family Court Advisory Support Service

2 Attachments

Dear Ms Nagy,

 

Thank you for your email. Please find attached our response to your
Freedom of Information request.

 

Kind regards,

 

Governance Team | Cafcass

* [1][CAFCASS request email] | ü [2]www.cafcass.gov.uk 

[3]Cafcass_Logo_2014_email

 

 

 

Cafcass email addresses have changed to end in @cafcass.gov.uk. Please
ensure you update your address book. For more information on this change
please see our  [4]website

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