Complaints Procedure and Handling Guidance

R Lewis made this Freedom of Information request to Home Office

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Home Office,

Can you please provide me with your latest complaints handling procedure and guidance in relation to all of the following areas (Any type of complaint: for example from staff being rude, to dirty chairs in a reporting centre):

Reporting Centres
Enforcement Visits
Enforcement Officer complaints
Immigration Detention Centres
Freedom of Information
Data Protection Act Complaints

Yours faithfully,

R Lewis

FOI Requests, Home Office

Thank you for contacting the Home Office FOI Requests mailbox.

The Freedom of Information (FoI) Act 2000 provides public access to
recorded information held by the department.

If you have submitted a valid FoI request, we will acknowledge your
request within 48 hours, and aim to provide the information requested
within 20 working days as specified under the FoI Act

PLEASE NOTE

If you have a general immigration enquiry, or require an update on a
specific case, you should contact UKVI directly, contact information can
be found here:
https://www.gov.uk/government/organisati... and
[1]https://www.gov.uk/visas-immigration

General enquiries should be directed to
[2][email address]  

 

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

References

Visible links
1. https://www.gov.uk/visas-immigration
2. mailto:[email address]

FOI Requests, Home Office

R Lewis

 

Thank you for contacting the Home Office with your request.

 

This has been assigned to caseworker (case ref 34085). We will aim to send
you a full response by 10/02/2015 which is twenty working days from the
date we received your request.

 

If you have any questions then please do not hesitate to contact us.

 

Thank you

 

FOI Requests

Home Office

 

 

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FOI Requests, Home Office

1 Attachment

Dear R Lewis,

 

Please see attached correspondence concerning your above-referenced
Freedom of Information request.

 

Yours sincerely

 

R Taylor

Information Access Team

 

 

 

 

 

 

show quoted sections

Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

FOI Requests, Home Office

1 Attachment

Dear R Lewis,

 

Please see attached correspondence in relation to your above-referenced
Freedom of Information request.

 

Yours sincerely

 

R Taylor

Information Access Team

 

 

 

 

 

 

show quoted sections

Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.