Complaints procedure
Dear Scottish Borders Council,
Under HM.Freedom Of Information (Scotland) Act 2002 I hear by give notice that I request from 'SCOTTISH BORDERS COUNCIL' the following:
A) A fully copy of the complaints procedure for the public to Scottish Borders Council.
Thank you,
Dear Mr MacLean
Further to your request for information under the Freedom of Information
(Scotland) Act 2002 relating to the above I am now able to respond.
I have pleasure in attaching a copy of Scottish Borders Council's
Complaint Form.
I hope you are happy with the information provided but have to advise that
you have a right to request a review within 40 working days of receipt of
this email. You should either e-mail [1][Scottish Borders Council request email] or write
to the Data Compliance Officer, Scottish Borders Council, Council HQ,
Newtown St.Boswells TD6 0SA.
If after the Council’s FOI Advice Group have considered your review and
you are still not happy with the decision you then have a right to appeal
to the Office of the Scottish Information Commissioner, Kinburn Castle,
Doubledykes Road, St.Andrews, fife KY16 9DS.
Yours sincerely
Doreen Broom
Data Compliance Officer
Scottish Borders Council
Tel: 01835 826516
e-mail: [email address]
References
Visible links
1. mailto:[Scottish Borders Council request email]
Dear Freedom of Information,
The form you supplied is the wrong way round, please may you re-issue it the right way round.
Yours sincerely,
MacLean
Dear Mr MacLean - Unfortunately, the PDF file does not allow me to rotate
the image. Are you able to print it out?
If not, I can send by post if you give me an address.
Many thanks,
Doreen Broom
Data Compliance Officer
Scottish Borders Council
Resources Department - BTS
Tel: 01835 826516
e-mail: [1][email address]
From: Freedom of Information
Sent: 27 October 2011 15:25
To: '[FOI #91188 email]'
Subject: Response to Freedom of Information Request No. 4155 - Complaints
Procedure
Dear Mr MacLean
Further to your request for information under the Freedom of Information
(Scotland) Act 2002 relating to the above I am now able to respond.
I have pleasure in attaching a copy of Scottish Borders Council's
Complaint Form.
I hope you are happy with the information provided but have to advise that
you have a right to request a review within 40 working days of receipt of
this email. You should either e-mail [2][Scottish Borders Council request email] or write
to the Data Compliance Officer, Scottish Borders Council, Council HQ,
Newtown St.Boswells TD6 0SA.
If after the Council’s FOI Advice Group have considered your review and
you are still not happy with the decision you then have a right to appeal
to the Office of the Scottish Information Commissioner, Kinburn Castle,
Doubledykes Road, St.Andrews, fife KY16 9DS.
Yours sincerely
Doreen Broom
Data Compliance Officer
Scottish Borders Council
Tel: 01835 826516
e-mail: [email address]
References
Visible links
1. mailto:[email address]
2. mailto:[Scottish Borders Council request email]
Dear Freedom of Information.
I am yes, I shall print it. Thank you.
Yours sincerely,
MacLean
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