Complaints Procedure

D Farmer made this Freedom of Information request to Mid and West Wales Safeguarding Board
This authority is not subject to FOI law, so is not legally obliged to respond (details).
This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear Mid and West Wales Safeguarding Board,

Please could you provide a copy of your complaints procedure as defined by paragraph 1.4 of "Social Services and Well-being (Wales) Act 2014" (section 139), "Working together to Safeguard People, Volume 2 - Child Practice Reviews", "Part 7", "Guidance on Safeguarding"

Yours faithfully,

D Farmer

CYSUR, Mid and West Wales Safeguarding Board

1 Attachment

If you have received this email in error, please notify us by telephone on
01437 764551 and delete it from your computer immediately. Os ydych chi
wedi derbyn yr e-bost hwn trwy gamgymeriad, byddwch cystal â rhoi gwybod
inni trwy ffonio 01437 764551. Wedyn dylech ddileu’r e-bost ar unwaith
oddi ar eich cyfrifiadur.

 

Dear Mr Farmer,

 

Regional Safeguarding Boards are not Public Authorities for the purposes
of the Freedom of Information Act 2000.

 

However, a copy of the Mid & West Wales Safeguarding Board's complaint
policy is available on our [1]website and attached for your convenience.

 

Regards,

 

Wendy Butcher

Phone Number/Rhif Ffon: 01437 776696 / 07990676842

 

 

Dear CYSUR,
Thank you for your timely response to my request which I will now study with interest.
I have supplementary question to ask about this policy document:
Please could you let me know when this policy was adopted by CYSUR?

Also ,please could you list any other CYSUR policy and procedure documents that exist or are being prepared?

Yours sincerely,

D Farmer

CYSUR, Mid and West Wales Safeguarding Board

Dear Mr Farmer,

 

As previously mentioned, Regional Safeguarding Boards are not Public
Authorities for the purposes of the Freedom of Information Act 2000 so for
any future correspondence it would be more appropriate for you to email us
direct on [1][Mid and West Wales Safeguarding Board request email] and we would be happy to assist
with any questions you may have, where we can.

 

In response to this query, the Board Complaints Policy was agreed this
month.  All other regional policies and procedures approved by the Board
are available on our website -
[2]http://cysur.wales/home/professionals/re...  

 

Regards,

 

Wendy Butcher

 

Dear CYSUR,

Thank you again for your very prompt reply to my additional request, the answer is useful.
I will study in due course the website link you identified and will, if necessary, contact you again directly as you suggest.

Yours sincerely,

D Farmer