Complaints, or concerns, about Look Ahead's operation of refuges in Kent.

Currently waiting for a response from Kent County Council, they should respond promptly and normally no later than (details).

Dear Kent County Council,

This request is appropriate to your team at Adult Care Team in Social Services.

It concerns the operation of refuges for women in a number of locations in Kent. These are run by a body called Look Ahead. For clarity it has a head office at King's Buildings, 16 Smith Square, London, SW1P 3HQ.

Has Kent County Council received any complaints about the treatment of women in any of these refuges in each of the last 5 years?

Is Kent Council Council aware that women are being abused, threatened, bullied and intimidated in these places?

Is Kent County Council aware of the conditions in which women live? For example they are in accommodation which is sparsely furnished and ill equipped. They are told to go out and buy anything they want, or need. This includes furniture and essential items.

Women receive no support and there is little communication with them either. The places are not staffed adequately (or at all) despite a charge of £345 a week.

Women who have disabilities, or health issues do not fare well. Someone battling cancer receives no assistance despite being unable to look after herself. They breach The Equality Act 2010 as women are not given consideration, allowances etc, for their disabilities.

Look Ahead put women at risk as the address of the places is used, whereas refuges usually have a PO Box number for women to use. There is a high risk of them being traced due to this.

Yours faithfully,

Caroline Airley


Information request
Our reference: 8178891


Dear Ms Airley
Freedom of Information Act 2000
Thank you for your email which we received on 27 August 2019.
Kent County Council acknowledges your request for information under 
the Freedom of Information Act 2000.  Assuming KCC holds this information,
we will endeavour to supply the data to you as soon as possible but no
later than 24 September 2019 (20 working days from date of receipt).
We will advise you as soon as possible if we do not hold this information
or if there are exemptions to be considered and/or any costs for providing
the information.
Please quote our reference - 8178891 in any communication regarding this
particular request.

Please see our [1]Information Rights Privacy Notice for details of how we
process your personal data.

Yours sincerely
Kelly Leeson
Strategic and Corporate Services
NOTE: Please do not edit the subject line when replying to this email.


Visible links

Caroline Airley left an annotation ()

It is about time that Look ahead is investigated for the abysmal standards that operate in their properties that are described as refuges for women. The reality is that these are more in the nature of hostels for the homeless. There is no support given but an abundance of abuse, bullying, threats and intimidation. Look Ahead fail to protect women and their safety is at risk. There are repeated breaches of confidentiality, General Data Protection Regulations and The Equality Act 2010. The people who staff them are unfit to be anywhere near vulnerable people.