Dear Jo Dale

 

Thank you for your email of 27 November 2023.

 

We are treating this as a request under the Freedom of Information Act
2000 (FOIA).

 

We will deal with your request as promptly as possible and at the latest,
within 20 working days of receiving it, as required by the FOIA. If you
have any queries about your request, please do contact us using this email
address.

 

The reference number for your request is FR08378.

 

Kind regards

 

Freedom of Information

 

Health and Care Professions Council

Park House, 184 - 186 Kennington Park Road, London SE11 4BU

[1]www.hcpc-uk.org

 

Follow us on [2]Facebook, [3]LinkedIn, [4]Twitter and [5]YouTube​
​Please consider the environment before printing this email
Correspondence is welcome in English or Welsh / Gallwch ohebu yn Gymraeg
neu Saesneg

 

Information classification and handling: “Confidential” – data should
always be kept locked in a secure location. Multiple layers of protection
such as a secure building, access control, and locked offices within a
building are adequate protection. Electronic transmission of Confidential
data with Personally Identifiable Information (PII) must be secured via
encryption or secured form of transport. The data is for the addressee
only; disclosure, transmission or dissemination of Confidential data must
be authorized by the HCPC information owner.

The material transmitted in this email is intended only for the person or
legal entity to whom it is addressed and may contain confidential and
privileged information. It may not be used or disclosed except for the
purpose for which it has been sent. If you are not the addressee or have
received this email in error please notify the sender and do not read,
print, re-transmit, store or act in reliance on the material in this
email.

___________________________
mcr: c2 aip
___________________________

References

Visible links
1. http://www.hcpc-uk.org/
2. https://en-gb.facebook.com/hcpcuk/
3. https://www.linkedin.com/company/the-hea...
4. https://twitter.com/The_HCPC
5. https://www.youtube.com/user/HCPCuk

Our Ref. FR08378

 

 

Dear Jo Dale

 

Thank you for your email of 27 November 2023.

 

Your request has been handled under the Freedom of Information Act 2000
(FOIA).

 

Please find below our response to your questions, which shows data by
calendar year.

 1. How many complaints you have received about regulated psychologists in
the last 3 years, broken down by each year.

Year No. of complaints
2020 213
2021 308
2022 286
2023 296
Grand
Total                                                        1,103

 

 2. Out of these, for each year, how many were upheld, how many were part
upheld, and how were not upheld?

Years Referral status No. of complaints
2020 Triage Not Met 8
  Threshold Not Met 150
  Closed at ICP (No Case to Answer) 30
  Concluded at Final Hearing 15
  Open at Threshold (Triage Met) 1
Open at Investigation (Threshold
  Met) 9
2021 Triage Not Met 25
  Threshold Not Met 181
  Closed at ICP (No Case to Answer) 49
  Concluded at Final Hearing 7
  Open at Threshold (Triage Met) 6
Open at Investigation (Threshold
  Met) 40
2022 Triage Not Met 8
  Threshold Not Met 179
  Closed at ICP (No Case to Answer) 21
  Open at Threshold (Triage Met) 22
Open at Investigation (Threshold
  Met) 56
2023 Triage Not Met 7
  Threshold Not Met 108
  Closed at ICP (No Case to Answer) 1
  Open at Triage 2
  Open at Threshold (Triage Met) 130
Open at Investigation (Threshold
  Met) 48
                      
Grand Total   1,103

 

 3. Out of the ones that were upheld or part upheld, what figures fell
under each outcome listed on your website. Please give a number beside
each outcome, for each of the last 3 years.

Years Final Hearing decision No. of complaints
2020 Caution 2
  Discontinued in full - Granted 3
  Not Well Founded 6
  Struck off 1
  Suspension 3
2021 Discontinued in full - Granted 2
  Removed by Consent 2
  Struck off 1
  Suspension 2
Grand Total   22

 

Please note:

 

·         Only a small number of the total complaints received reach Final
Hearing.

·         Only 22 complaints out of the 1,103 which were opened in the
period have already been concluded at Final Hearing. No complaints opened
in 2022 or 2023 have reached Final Hearing yet.

·         A number of complaints from 2020 (10 complaints), 2021 (46
complaints) and 2022 (78 complaints) are still being investigated; for
2023, 180 complaints are still being investigated, while 116 have been
closed.

 

 4. For just the complaints that reach a final hearing, please share what
the shortest, longest and average time for a complaint to be concluded
was for each (from the date the complaint was filed to the date that
it was concluded at a final hearing).

Please see the below table for the 2021-22 and 2022-23 financial years.
This shows the time (in weeks) from receipt to case concluded at final
hearing (including consent cases). We haven’t provided the data for the
previous years because data for Social Workers in England is included in
our calculations, until they moved to Social Work England in December
2020.

 

 

2021-22 2022-23
Median 126.6 158.5
Shortest case 62.5 44.7
Longest case 334.1 355.1

 

We hope this information is helpful.

 

Internal review

 

If you are unhappy with the way your request for information has been
handled, you have the right to ask for an internal review. Internal review
requests should be submitted within two months of the date of receipt of
the response to your original request and should be addressed to:

 

Governance Department

Health and Care Professions Council

Park House

184 - 186 Kennington Park Road

London

SE11 4BU

 

Email: [1][email address]

 

If you remain dissatisfied with the outcome of your internal review, you
have the right to appeal to the Information Commissioner at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Website: [2]www.ico.org.uk

 

There is no charge for making an appeal.

 

Kind regards

 

Freedom of Information

 

Health and Care Professions Council

Park House, 184 - 186 Kennington Park Road, London SE11 4BU

[3]www.hcpc-uk.org

 

Follow us on [4]Facebook, [5]LinkedIn, [6]Twitter and [7]YouTube​
​Please consider the environment before printing this email
Correspondence is welcome in English or Welsh / Gallwch ohebu yn Gymraeg
neu Saesneg

 

Information classification and handling: “Confidential” – data should
always be kept locked in a secure location. Multiple layers of protection
such as a secure building, access control, and locked offices within a
building are adequate protection. Electronic transmission of Confidential
data with Personally Identifiable Information (PII) must be secured via
encryption or secured form of transport. The data is for the addressee
only; disclosure, transmission or dissemination of Confidential data must
be authorized by the HCPC information owner.

The material transmitted in this email is intended only for the person or
legal entity to whom it is addressed and may contain confidential and
privileged information. It may not be used or disclosed except for the
purpose for which it has been sent. If you are not the addressee or have
received this email in error please notify the sender and do not read,
print, re-transmit, store or act in reliance on the material in this
email.

___________________________
mcr: c2 aip
___________________________

References

Visible links
1. mailto:[email address]
2. http://www.ico.org.uk/
3. http://www.hcpc-uk.org/
4. https://en-gb.facebook.com/hcpcuk/
5. https://www.linkedin.com/company/the-hea...
6. https://twitter.com/The_HCPC
7. https://www.youtube.com/user/HCPCuk