29th July 2021
BY EMAIL
xxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxx.xxx
Our Ref: FOI 1524 Dear Mr Feenan
I am writing to you in response to your Freedom of Information request received by
the Regulation and Quality Improvement Authority (RQIA) on 19th July 2021 in which
you requested information relating to complaint made regarding Bruce House.
RQIA can confirm that no complaints or concerns have been received regarding
Bruce House within the time period you specified. No information is therefore held in
relation to your request.
I hope that the information provided assists you. If you are dissatisfied in any way
with the handling of your request, you have the right to request a review. You should
do this as soon as possible or in any case within two months of the date of issue of
this letter.
In the event that you require a review to be undertaken, you can do so by writing to
The Business Services Organisation (BSO), which provides an Information
Governance service on our behalf:
Post: Information Governance Manager,
2 Franklin Street,
Belfast,
BT2 8DQ
Email: xxx.xxx@xxxxx.xxx
If, following an internal review, carried out by an independent decision making panel,
you remain dissatisfied in any way with the handling of the request, you may make a
complaint to the Information Commissioner’s Office and ask that they investigate
whether the BSO has complied with the terms of the Freedom of Information Act
You can contact Information Commissioner at:
RQIA, 7th Floor
Tel
028 9536 1111
Victoria House
Email
xxxx@xxxx.xxx.xx
15-27 Gloucester Street
Web
www.rqia.org.uk
Belfast BT1 4LS
Twitter
@RQIANews
Assurance, Challenge and Improvement in Health and Social Care
Website:
www.ico.org.uk
Phone:
0303 123 1113
Email:
xxxxxxxxxxx@xxx.xxx.xx
Post:
Information Commissioner's Office
3rd Floor, 14 Cromac Place
Belfast
BT7 2JB
In most circumstances the Information Commissioner will not investigate a complaint
unless an internal review procedure has been carried out. However the
Commissioner has the option to investigate the matter at his discretion.
Yours Sincerely,
Dr Julie-Ann Walkden
Deputy Director of Assurance, RQIA
Assurance, Challenge and Improvement in Health and Social Care
Assurance, Challenge and Improvement in Health and Social Care
