Complaints made to the GDC - proportion made by Informants who are registrants

Victoria Holden made this Freedom of Information request to General Dental Council

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Victoria Holden

Dear General Dental Council,

I should be grateful if you are able to provide an indicative figure for the last 3 years of the total number of complaints received by the GDC, how many of the complaints were made by Informants who are on the GDC registers.

Yours faithfully,

Victoria Holden

Freedom of Information Requests, General Dental Council

Thank you for your message, which has been received by the Freedom of
Information (FOI) Team at the General Dental Council.

 

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Freedom of Information Requests, General Dental Council

1 Attachment

Dear Ms Holden,

Please see attached the response to your FOI request,

Yours sincerely,

Grace Perry

Grace Perry
Information Officer
General Dental Council
Phone: +44(0)20 7167 6164
Email: [email address]
Web: gdc-uk.org

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Victoria Holden

Dear Freedom of Information Requests,

Thank you for this reply. With regard to the complaints made by registrants, can you please tell me whether the GDC record which registrant group the complaint is made by?

Yours sincerely,

Victoria Holden

Freedom of Information Requests, General Dental Council

Thank you for your message, which has been received by the Freedom of
Information (FOI) Team at the General Dental Council.

 

We aim to acknowledge official requests for information individually.
Please note however, in accordance with the Freedom of Information Act you
will receive a response to any FOI request within 20 working days, the
first day being the working day following our receipt of your query. Any
request under the Data Protection Act will be answered within 40 calendar
days, the first day being the same day as receipt of your query.

 

In either case, we will respond as soon as possible.

 

Any query sent to this e mail address which does not relate to FOI or Data
Protection will be forwarded to the relevant team for response.

 

Thank you for contacting the General Dental Council.

 

Freedom of Information Team

Phone +44 (0)20 7167 6000

General Dental Council | 37 Wimpole Street | London | W1G 8DQ

Web: [1]www.gdc-uk.org

 

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Dental regulating the dental team
Council

 

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Freedom of Information Requests, General Dental Council

1 Attachment

Dear Ms Holden,

 

The GDC does record the registrant group the complaint is made by. Below
are the figures for 2017:

 

No. of Registrants Informants by type in 2017
Registration Type 2017
DCP 58
Dentist 118
Total 176

 

Yours sincerely,

 

Grace Perry

 

 

Grace Perry

Information Officer

General Dental Council

Phone: +44(0)20 7167 6164

Email: [1][email address]

Web:  [2]gdc-uk.org

 

[3]cid:image006.png@01D30C50.6BAB9400

 

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Victoria Holden

Dear Freedom of Information Requests,

Thank you, that is really helpful. Would it also be possible to have the same information for the respective years:
2016
2015
2014.
Many thanks.

Yours sincerely,

Victoria Holden

Freedom of Information Requests, General Dental Council

Thank you for your message, which has been received by the Freedom of
Information (FOI) Team at the General Dental Council.

 

We aim to acknowledge official requests for information individually.
Please note however, in accordance with the Freedom of Information Act you
will receive a response to any FOI request within 20 working days, the
first day being the working day following our receipt of your query. Any
request under the Data Protection Act will be answered within 40 calendar
days, the first day being the same day as receipt of your query.

 

In either case, we will respond as soon as possible.

 

Any query sent to this e mail address which does not relate to FOI or Data
Protection will be forwarded to the relevant team for response.

 

Thank you for contacting the General Dental Council.

 

Freedom of Information Team

Phone +44 (0)20 7167 6000

General Dental Council | 37 Wimpole Street | London | W1G 8DQ

Web: [1]www.gdc-uk.org

 

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Dental regulating the dental team
Council

 

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Freedom of Information Requests, General Dental Council

Dear Ms Holden,

 

Please find below the numbers as requested

 

Registration Type 2017 2016 2015 2014
DCP 58 39 33 55
Dentist 118 112 124 169
Total 176 151 157 224

 

Yours sincerely,

 

Grace Perry

 

Information Officer

 

General Dental Council

 

Phone: +44(0)20 7167 6164

 

Email: [1][email address]

 

Web:  [2]gdc-uk.org

 

 

 

[3][1]cid:image006.png@01D30C50.6BAB9400

 

 

 

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Victoria Holden

Dear Freedom of Information Requests,

Thank you very much, very interesting.

Yours sincerely,

Victoria Holden

Freedom of Information Requests, General Dental Council

Thank you for your message, which has been received by the Freedom of
Information (FOI) Team at the General Dental Council.

 

We aim to acknowledge official requests for information individually.
Please note however, in accordance with the Freedom of Information Act you
will receive a response to any FOI request within 20 working days, the
first day being the working day following our receipt of your query. Any
request under the Data Protection Act will be answered within 40 calendar
days, the first day being the same day as receipt of your query.

 

In either case, we will respond as soon as possible.

 

Any query sent to this e mail address which does not relate to FOI or Data
Protection will be forwarded to the relevant team for response.

 

Thank you for contacting the General Dental Council.

 

Freedom of Information Team

Phone +44 (0)20 7167 6000

General Dental Council | 37 Wimpole Street | London | W1G 8DQ

Web: [1]www.gdc-uk.org

 

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Dental regulating the dental team
Council

 

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Victoria Holden

Dear General Dental Council,

Thank you for the information so far.

Given that it will be a significant period of time until the 2018 annual reports are completed, I am wondering if it is possible to have an idea of the figures from the 1st January 2018 to the 30th June 2018 for the total number of complaints received and the number of those complaints that have been made by dental registrants?

Yours faithfully,

Victoria Holden

Freedom of Information Requests, General Dental Council

Thank you for your message, which has been received by the Freedom of
Information (FOI) Team at the General Dental Council.

 

We aim to acknowledge official requests for information individually.
Please note however, in accordance with the Freedom of Information Act you
will receive a response to any FOI request within 20 working days, the
first day being the working day following our receipt of your query. Any
request under the Data Protection Act will be answered within 40 calendar
days, the first day being the same day as receipt of your query.

 

In either case, we will respond as soon as possible.

 

Any query sent to this e mail address which does not relate to FOI or Data
Protection will be forwarded to the relevant team for response.

 

Thank you for contacting the General Dental Council.

 

Freedom of Information Team

Phone +44 (0)20 7167 6000

General Dental Council | 37 Wimpole Street | London | W1G 8DQ

Web: [1]www.gdc-uk.org

 

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Dental regulating the dental team
Council

 

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Freedom of Information Requests, General Dental Council

 

Dear Ms Holden,

 

Thank you for your email of 30 July 2018 requesting information about the
number of complaints received by the GDC.

 

Between 1 January and 30 June 2018, the GDC received 864 complaints. Of
these, 72 were from dental registrants.

 

Internal review and complaints procedure 

I hope you have found the information provided helpful. However, if you
are dissatisfied with our response or how your request has been handled
you can ask that an internal review is carried out. Requests for a review 
should be addressed to: 
 
Principal Legal Adviser 
General Dental Council 
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London 
W1G 8DQ 
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Yours sincerely

 

 

GDC Information Team

 

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Dear Freedom of Information Requests,

Many thanks for the very useful information provided to date.

Where a complaint is raised by a registrant about another registrant, how often does the registrant who is the focus of the initial complaint then raise a complaint about the registrant who made the initial complaint?

Any information/data you hold on the subject of malicious/complaints would also be helpful.

Many thanks.

Yours sincerely,

Victoria Holden

Freedom of Information Requests, General Dental Council

Thank you for your message, which has been received by the Freedom of
Information (FOI) Team at the General Dental Council.

 

We aim to acknowledge official requests for information individually.
Please note however, in accordance with the Freedom of Information Act you
will receive a response to any FOI request within 20 working days, the
first day being the working day following our receipt of your query. Any
request under the Data Protection Act will be answered within 30 calendar
days, the first day being the same day as receipt of your query.

 

In either case, we will respond as soon as possible.

 

Any query sent to this e mail address which does not relate to FOI or Data
Protection will be forwarded to the relevant team for response.

 

Thank you for contacting the General Dental Council.

Information Governance Team

General Dental Council

Email. [1][General Dental Council request email]

Web: [2]www.gdc-uk.org 

General protecting patients,
Dental regulating the dental team
Council

 

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The material transmitted in this email and attachments is intended only
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If you receive this email in error, please contact the sender on telephone
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Communications transmitted over the Internet are not always secure. The
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with a computer virus or other malware. The General Dental Council will
not accept any responsibility whatsoever for damage caused to the
recipient's computer systems when the message or contents are opened.

DATA PROTECTION: Information about how the GDC will use and share the
information you give us, can be found in the privacy notice on our website
gdc-uk.org/privacy

SUPPLIERS: The GDC’s standard payment terms are 30 days from receipt of
undisputed invoice. In order to minimise delays to payment, please ensure
that you quote the GDC’s official Purchase Order number on all your
invoices.
--------------
Registered office: General Dental Council, 37 Wimpole St, London, W1G 8DQ.

References

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Freedom of Information Requests, General Dental Council

Thank you for your message, which has been received by the Freedom of
Information (FOI) Team at the General Dental Council.

 

We aim to acknowledge official requests for information individually.
Please note however, in accordance with the Freedom of Information Act you
will receive a response to any FOI request within 20 working days, the
first day being the working day following our receipt of your query. Any
request under the Data Protection Act will be answered within 40 calendar
days, the first day being the same day as receipt of your query.

 

In either case, we will respond as soon as possible.

 

Any query sent to this e mail address which does not relate to FOI or Data
Protection will be forwarded to the relevant team for response.

 

Thank you for contacting the General Dental Council.

 

Freedom of Information Team

Phone +44 (0)20 7167 6000

General Dental Council | 37 Wimpole Street | London | W1G 8DQ

Web: [1]www.gdc-uk.org

 

General protecting patients,
Dental regulating the dental team
Council

 

[2]f [3]t [4]You Tube [5]Sign up to our newsletter

 

The material transmitted in this email and attachments is intended only
for the person or organisation to whom it is addressed and may contain
confidential and privileged information. If you are not the intended
recipient, or the message contains information relating to a third party
apparently included in error, please do not review, re transmit, share,
disclose, print, store or take any action in reliance on its contents in
any way whatsoever.

If you receive this email in error, please contact the sender on telephone
number (GDC) 020 7167 6000 or (DCS) 020 8253 0800, delete the material
from any computer and destroy any copies made.

Communications transmitted over the Internet are not always secure. The
process of transmission may have infected the message and its contents
with a computer virus or other malware. The General Dental Council will
not accept any responsibility whatsoever for damage caused to the
recipient's computer systems when the message or contents are opened.

DATA PROTECTION: Information about how the GDC will use and share the
information you give us, can be found in the privacy notice on our website
gdc-uk.org/privacy

SUPPLIERS: The GDC’s standard payment terms are 30 days from receipt of
undisputed invoice. In order to minimise delays to payment, please ensure
that you quote the GDC’s official Purchase Order number on all your
invoices.
--------------
Registered office: General Dental Council, 37 Wimpole St, London, W1G 8DQ.

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Freedom of Information Requests, General Dental Council

1 Attachment

Dear Ms Holden,

Please see attached an acknowledgment of your new request and request for clarification

Yours sincerely,

Grace Perry

Grace Perry
Information Officer
General Dental Council
Phone: +44(0)20 7167 6164
Email: [email address]
Web: gdc-uk.org

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Dear Freedom of Information Requests,

Many thanks for your reply and request for clarification.
Are you able to consider a time-frame within the preceding 18 months?
That being March 2017 to September 2018 in regard to the applicable time-limits for requests.
If you consider that this timeframe will exceed the 18 hour limit, please let me know.

Yours sincerely,

Victoria Holden

Freedom of Information Requests, General Dental Council

Thank you for your message, which has been received by the Freedom of
Information (FOI) Team at the General Dental Council.

 

We aim to acknowledge official requests for information individually.
Please note however, in accordance with the Freedom of Information Act you
will receive a response to any FOI request within 20 working days, the
first day being the working day following our receipt of your query. Any
request under the Data Protection Act will be answered within 40 calendar
days, the first day being the same day as receipt of your query.

 

In either case, we will respond as soon as possible.

 

Any query sent to this e mail address which does not relate to FOI or Data
Protection will be forwarded to the relevant team for response.

 

Thank you for contacting the General Dental Council.

 

Freedom of Information Team

Phone +44 (0)20 7167 6000

General Dental Council | 37 Wimpole Street | London | W1G 8DQ

Web: [1]www.gdc-uk.org

 

General protecting patients,
Dental regulating the dental team
Council

 

[2]f [3]t [4]You Tube [5]Sign up to our newsletter

 

The material transmitted in this email and attachments is intended only
for the person or organisation to whom it is addressed and may contain
confidential and privileged information. If you are not the intended
recipient, or the message contains information relating to a third party
apparently included in error, please do not review, re transmit, share,
disclose, print, store or take any action in reliance on its contents in
any way whatsoever.

If you receive this email in error, please contact the sender on telephone
number (GDC) 020 7167 6000 or (DCS) 020 8253 0800, delete the material
from any computer and destroy any copies made.

Communications transmitted over the Internet are not always secure. The
process of transmission may have infected the message and its contents
with a computer virus or other malware. The General Dental Council will
not accept any responsibility whatsoever for damage caused to the
recipient's computer systems when the message or contents are opened.

DATA PROTECTION: Information about how the GDC will use and share the
information you give us, can be found in the privacy notice on our website
gdc-uk.org/privacy

SUPPLIERS: The GDC’s standard payment terms are 30 days from receipt of
undisputed invoice. In order to minimise delays to payment, please ensure
that you quote the GDC’s official Purchase Order number on all your
invoices.
--------------
Registered office: General Dental Council, 37 Wimpole St, London, W1G 8DQ.

References

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Freedom of Information Requests, General Dental Council

Dear Ms Holden,

Thank you for sending your clarified request. We are now initiating our searches to identify whether we can locate 18 months of data within the appropriate limit of 18 hours. We will contact you if we consider that the timeframe will exceed the 18 hour time limit. The revised deadline by which you can expect a response is 16 November 2018.

We will respond to your request promptly, and no later than the statutory deadline set out above.

Yours sincerely,

Grace Perry

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Henry Lewis, General Dental Council

2 Attachments

Dear Ms. Holden,

 

Thank you for your information request of 13 October 2018.

 

 

“How often does the registrant who is the focus of the initial complaint
then raise a complaint about the registrant who made the initial complaint
between Mar. 2017 - Sep. 2018?”

 

 

We have considered your request under the Freedom of Information Act 2000
(“the FOI Act”).

 

Please find attached a copy of our response.

 

If you have any further questions or queries please do not hesitate to
contact us.

 

 

Kind Regards,

 

 

Henry Lewis

Business Intelligence Manager

General Dental Council

 

Phone: 020 7167 6175

Email: [1][email address]

Web: [2]www.gdc-uk.org 

 

[3]cid:image003.png@01D30BB1.7EAE1090

 

[4]f [5]t [6]You Tube

 

 

The material transmitted in this email and attachments is intended only
for the person or organisation to whom it is addressed and may contain
confidential and privileged information. If you are not the intended
recipient, or the message contains information relating to a third party
apparently included in error, please do not review, re transmit, share,
disclose, print, store or take any action in reliance on its contents in
any way whatsoever.

If you receive this email in error, please contact the sender on telephone
number (GDC) 020 7167 6000 or (DCS) 020 8253 0800, delete the material
from any computer and destroy any copies made.

Communications transmitted over the Internet are not always secure. The
process of transmission may have infected the message and its contents
with a computer virus or other malware. The General Dental Council will
not accept any responsibility whatsoever for damage caused to the
recipient's computer systems when the message or contents are opened.

DATA PROTECTION: Information about how the GDC will use and share the
information you give us, can be found in the privacy notice on our website
gdc-uk.org/privacy

SUPPLIERS: The GDC’s standard payment terms are 30 days from receipt of
undisputed invoice. In order to minimise delays to payment, please ensure
that you quote the GDC’s official Purchase Order number on all your
invoices.
--------------
Registered office: General Dental Council, 37 Wimpole St, London, W1G 8DQ.

References

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