Complaints made against the county council

Alessandro Sorrentino made this Freedom of Information request to Northamptonshire County Council as part of a batch sent to 27 authorities

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Alessandro Sorrentino

To whom it may concern,

I am writing to you under the Freedom of Information Act 2000 to request the following information from your county council. All requests for information within this FOI relate to the years between 2007 and 2017. I would also request the information for 2018, between the dates January 1st 2018 and August 28th 2018.

Please provide the following information:

1) For the years provided, how many complaints against the councilhave been registered by your county council? For reference, a complaint against a council may consist purely on an administrative error or it may also include a potentially criminal act and/or infringements of a complainants civil rights (legal and/or human rights).

2) In relation to the above questions, how many ended up being dealt with the following:
A) The Local Government Ombudsmen
B) The Police
C) Solicitors and/or the courts
D) Internally between the county council and the person(s) who issued the complaint.

Please provide the information in the form of an Excel document.

If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request.

If you can identify any ways that my request could be refined I would be grateful for any further advice and assistance.

If you have any queries please don’t hesitate to contact me via email or phone and I will be very happy to clarify what I am asking for and discuss the request, my details are outlined below.

Thank you for your time and I look forward to your response.

Yours faithfully,
Alessandro Sorrentino

Freedom of Information,

Freedom of Information Request: FR8564

 

I am writing to acknowledge your request for information received by us on
30/08/2018

 

Our team is dealing with your request and we will be in contact with you
soon. If you have any queries about this email, please contact us quoting
the reference FR8564 in any future communications.

 

You should expect a further response within 20 working days.

 

Kind regards

Tracey Gilkes
FOI / DP Admin
Northamptonshire County Council
Business Intelligence and Project Management
ONE Angel Square
Angel Street
Northampton
NN1 1ED

t : 01604 368360
e: [email address]
[email address]

show quoted sections

Freedom of Information,

Dear Mr Sorrentino,

I write further to our email below.

The Complaints Team have asked for clarification from you to enable them
to complete their response to FR8564.

For question 1, do you mean the number of customer complaints recorded
against the Council about services delivered to the public?

For question 2, part D) we are not clear what is meant by internally, is
this a reference to settlement? Also are you referring to internal staff
complaints rather than complaints from customers?  

FR8564 will be suspended in the meantime and so I look forward to hearing
from you.

Many thanks and kind regards

Sarah Jobling

Senior Administrator

Freedom of Information/Data Protection Team

Business Intelligence and Project Management

Northamptonshire County Council

 

Tel: 01604 368360

[email address]

[1]www.northamptonshire.gov.uk

 

 

From: Freedom of Information
Sent: 30 August 2018 12:19
To: 'Alessandro Sorrentino' <[FOI #513850 email]>
Subject: RE: [UNCLASSIFIED] Freedom of Information request - Complaints
made against the county council

 

Freedom of Information Request: FR8564

 

I am writing to acknowledge your request for information received by us on
30/08/2018

 

Our team is dealing with your request and we will be in contact with you
soon. If you have any queries about this email, please contact us quoting
the reference FR8564 in any future communications.

 

You should expect a further response within 20 working days.

 

Kind regards

Tracey Gilkes
FOI / DP Admin
Northamptonshire County Council
Business Intelligence and Project Management
ONE Angel Square
Angel Street
Northampton
NN1 1ED

t : 01604 368360
e: [2][email address]
[3][email address]

show quoted sections

Alessandro Sorrentino

Dear Freedom of Information,

In regards to question 1, I'm referring to the number of customer complaints recorded
against the Council about services delivered to the public?

For question 2, by internally, I'm refering to complaints where the complaint was handled internally and therefor not sent to the police, or the ombniusman, for example.

Yours sincerely,
Alessandro Sorrentino

Freedom of Information,

Dear Mr Sorrentino,

Thank you for your clarification which I have passed to the Complaints
Team.

Kind regards

 

Sarah Jobling

Senior Administrator

Freedom of Information/Data Protection Team

Business Intelligence and Project Management

Northamptonshire County Council

 

Tel: 01604 368360

[email address]

[1]www.northamptonshire.gov.uk

 

 

 

 

 

 

show quoted sections

Freedom of Information,

1 Attachment

Good Afternoon,

 

Please see attached response

 

Kind regards

 

 

Tracey Gilkes

FOI / DP Admin

Northamptonshire County Council

Business Intelligence and Project Management

ONE Angel Square

Angel Street

Northampton

NN1 1ED

 

t : 01604 368360

e: [1][email address]

     [2][email address]

 

 

 

 

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