Complaints made against Action on Smoking and Health Scotland

NHS Health Scotland did not have the information requested.

Philip Woodruff

Dear NHS Health Scotland,

Please provide copies of all complaints made against Action on Smoking and Health Scotland in the last 3 years and the details of the decisions made in respect of the complaints.

Yours faithfully,

Philip Woodruff

HealthScotland-FOI (NHS HEALTH SCOTLAND), NHS Health Scotland

Good Afternoon Mr Woodruff,

Thank-you for your freedom of information request.

Could you please clarify your request, so that I can provide you with the correct information? Are you asking for NHS Health Scotland to provide copies of:

- all complaints made against Action on Smoking and Health and NHS Health Scotland (complaints about both organisations together) in the last three years?
- all complaints made against Action on Smoking and Health in the last three years?
- all complaints made against NHS Health Scotland in the past three years?

Kind regards

Vivienne

Vivienne Wilson
Senior Communications and Engagement Officer
NHS Health Scotland
Direct line: 0141-414-2861
[mobile number]
Email: [email address]

www.healthscotland.com

Follow us on Twitter @NHS_HS

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Philip Woodruff

Dear HealthScotland-FOI (NHS HEALTH SCOTLAND),

The 2nd of your three statements

i.e. all complaints made against Action on Smoking and Health in the last three years

Yours sincerely,

Philip Woodruff

HealthScotland-FOI (NHS HEALTH SCOTLAND), NHS Health Scotland

5 Attachments

Dear Mr Woodruff,

 

Information Request – Complaints against Action on Smoking

 

I am writing with regard to your Freedom of Information request on 16 May
2016 that was received by NHS Health Scotland the same day, in which you
ask the following:

 

“Please provide copies of all complaints made against Action on Smoking
and Health (ASH) in the last three years.”

We have received no complaints against ASH in the last three years and,
while we do collaborate with ASH in a number of ways as an organisation,
we have no role in overseeing their work. NHS Health Scotland is a part of
the NHS in Scotland. Our role is to work with a range of organisations
including other NHS Boards, local government, the third sector and
employers to help them use knowledge about what works to improve the
health of people in Scotland.  [1]This link describes the different
organisations that make up the NHS in Scotland.

 

I’d like to assist you as much as I am able to, and therefore I suggest
that you may find it helpful to redirect your request to ASH, and in this
case details can be found here here
[2]http://www.ashscotland.org.uk/about-us/c...

 

I trust that this answers your query.  However, if for any reason you are
not satisfied with our response, you do have the right to ask the Chief
Executive to review our response. You should do this within 40 working
days of receipt of this letter and in a recordable format (letter, email,
audio tape etc). The Chief Executive will consider your query, consulting
with others as necessary, and will respond to you within 20 working days.

 

I hope that this is of help to you.

 

Yours sincerely

 

 

 

Cath Denholm

Director of Strategy

NHS Health Scotland

 

 

Amanda Stewart

Communications and Engagement Officer

NHS Health Scotland

0141 414 2825

07500854551

 

[email address]

www.healthscotland.com

@NHS_HS

 

 

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