Complaints made about Redwood Bank Ltd - Company No. 09872265

Response to this request is long overdue. By law, under all circumstances, The Financial Conduct Authority should have responded by now (details). You can complain by requesting an internal review.

Dear Financial Conduct Authority,

The CEO of Redwood Bank (Company number 09872265) reports in the bank's 2018 annual accounts that 'only three regulatory complaints were received in 2018'.
I am assuming the complaints to which he refers were made to the FCA.

Would you let me have:
1. Copies of all complaints in respect of Redwood Bank made in 2018 and 2019 to date
2. Copies of the FCA's responses to the complainants.
3. Copies of any FCA correpondence with Redwood bank in respect of the complaints.
You may redact any personal information if that would be a breach of the DPA.

Would you let me know:
4. How many banks were on the FCA register at the end of 2018?
5. How many complaints were received for all banks in 2018?
6. How many complaints were of substance and which resulted in action being taken against a bank?

Many thanks,

Richard Buttrey

The Financial Conduct Authority

Thank you for e-mailing the Financial Conduct Authority's Information Access Team. This is an automatic acknowledgement to tell you we have received your email safely. Please do not reply to this email. We will be in touch in due course.

This communication and any attachments may contain personal information. For more information about how and why we use personal information and who to contact with any queries about this, please see our privacy notices: FCA Privacy Notice (https://www.fca.org.uk/data-protection) and PSR Privacy Notice (https://www.psr.org.uk/cookies-privacy-a...).

This communication and any attachments contain information which is confidential and may be subject to legal privilege. It is for intended recipients only. If you are not the intended recipient you must not copy, distribute, publish, rely on or otherwise use it without our consent. Some of our communications may contain confidential information which it could be a criminal offence for you to disclose or use without authority. If you have received this email in error please notify [email address] immediately and delete the email from your computer. Further information on the classification and handling of FCA information can be found on the FCA website (http://www.fca.org.uk/site-info/legal/fc...).

The FCA (or, if this email originates from the Payment Systems Regulator Limited, the FCA on behalf of the Payment Systems Regulator Limited / the Payment Systems Regulator Limited) reserves the right to monitor all email communications for compliance with legal, regulatory and professional standards.

This email is not intended to nor should it be taken to create any legal relations or contractual relationships. This email has originated from the Financial Conduct Authority (FCA), or the Payment Systems Regulator Limited.

The Financial Conduct Authority (FCA) is registered as a limited company in England and Wales No. 1920623. Registered office: 25 The North Colonnade, Canary Wharf, London E14 5HS, United Kingdom

The Payment Systems Regulator Limited is registered as a limited company in England and Wales No. 8970864. Registered office: 25 The North Colonnade, Canary Wharf, London E14 5HS, United Kingdom

Switchboard 020 7066 1000

Web Site http://www.fca.org.uk (FCA); http://www.psr.org.uk (the Payment Systems Regulator Limited)

Dear The Financial Conduct Authority,

I do not appear to have received a response to my request. It is now overdue.

Please let me have the information requested

Yours faithfully,

Richard Buttrey

The Financial Conduct Authority

Thank you for e-mailing the Financial Conduct Authority's Information Access Team. This is an automatic acknowledgement to tell you we have received your email safely. Please do not reply to this email. We will be in touch in due course.

This communication and any attachments may contain personal information. For more information about how and why we use personal information and who to contact with any queries about this, please see our privacy notices: FCA Privacy Notice (https://www.fca.org.uk/data-protection) and PSR Privacy Notice (https://www.psr.org.uk/cookies-privacy-a...).

This communication and any attachments contain information which is confidential and may be subject to legal privilege. It is for intended recipients only. If you are not the intended recipient you must not copy, distribute, publish, rely on or otherwise use it without our consent. Some of our communications may contain confidential information which it could be a criminal offence for you to disclose or use without authority. If you have received this email in error please notify [email address] immediately and delete the email from your computer. Further information on the classification and handling of FCA information can be found on the FCA website (http://www.fca.org.uk/site-info/legal/fc...).

The FCA (or, if this email originates from the Payment Systems Regulator Limited, the FCA on behalf of the Payment Systems Regulator Limited / the Payment Systems Regulator Limited) reserves the right to monitor all email communications for compliance with legal, regulatory and professional standards.

This email is not intended to nor should it be taken to create any legal relations or contractual relationships. This email has originated from the Financial Conduct Authority (FCA), or the Payment Systems Regulator Limited.

The Financial Conduct Authority (FCA) is registered as a limited company in England and Wales No. 1920623. Registered office: 25 The North Colonnade, Canary Wharf, London E14 5HS, United Kingdom

The Payment Systems Regulator Limited is registered as a limited company in England and Wales No. 8970864. Registered office: 25 The North Colonnade, Canary Wharf, London E14 5HS, United Kingdom

Switchboard 020 7066 1000

Web Site http://www.fca.org.uk (FCA); http://www.psr.org.uk (the Payment Systems Regulator Limited)

Freedom of Information, The Financial Conduct Authority

3 Attachments

Our ref:         FOI6814

Dear Mr Buttrey

 

Freedom of Information: Right to know request

 

Thank you for your request for information under the Freedom of
Information Act 2000 (the Act), for the following information:

 

“The CEO of Redwood Bank (Company number 09872265) reports in the bank's
2018 annual accounts that 'only three regulatory complaints were received
in 2018'.

I am assuming the complaints to which he refers were made to the FCA.

 

Would you let me have:

1. Copies of all complaints in respect of Redwood Bank made in 2018 and
2019 to date 2. Copies of the FCA's responses to the complainants.

3. Copies of any FCA correpondence with Redwood bank in respect of the
complaints.

You may redact any personal information if that would be a breach of the
DPA.

 

Would you let me know:

4. How many banks were on the FCA register at the end of 2018?

5. How many complaints were received for all banks in 2018?

6. How many complaints were of substance and which resulted in action
being taken against a bank?”

 

Please accept our apologies for contacting you at this late stage.
However, we regret to inform you that for the reasons outlined below we
are having difficulty in processing your request.

 

Firstly, you mention in your request that the “CEO of Redwood Bank
(Company number 09872265) reports in the bank's 2018 annual accounts that
'only three regulatory complaints were received in 2018”. We have reviewed
the [1]2018 annual accounts for Redwood Bank and cannot identify which
complaints you refer to. Can you please confirm where in the annual
accounts you are referring to?

 

Secondly, there are two types of complaints we receive information on:

 

·                  Firm complaints - complaints data is provided to the
FCA and published by individual firms that have reported 500 or more
complaints in a six-month period, 1,000 or more if they report to the FCA
on an annual basis.  This data is then published by the FCA (and prior to
that by FSA) on our website. The FCA also publishes a summary of all
complaints firms receive and report to the FCA. Further details can be
found at the following links:

 

[2]http://www.fca.org.uk/firms/systems-repo...

 

[3]http://www.fsa.gov.uk/library/other_publ...

 

o Consumer complaints – these are complaints that consumers might make
about a firm if they are unhappy with a product or service. The FCA as
an organisation does not deal with general complaints. Therefore, any
complaint or enquiry that expresses general dissatisfaction about a
firm or individual is directed to the Financial Ombudsman Service
(FOS). You may find it helpful to visit their website at
[4]http://www.financial-ombudsman.org.uk/ for more information in this
regard. However, we publish a three-step complaints process on our
website to assist consumers. Further details can be found at the
following link:

 

[5]http://www.fca.org.uk/consumers/complain...

 

To help us to process your request please confirm which type of complaint
your request refers to.

 

Finally, for points 4, 5 and 6, we would like to explain that the FCA
assigns each firm to a primary portfolio reflecting our understanding of
the firm’s main type of regulated business activity. Many firms, however,
carry out more than one type of business. For your information Redwood
Bank Ltd are assigned to the Retail Banks portfolio, we are therefore
minded to take “banks” to mean firms that have the primary portfolio of
Retail Banks. Should this interpretation be incorrect please let us know.

 

We will be unable to proceed with your request without clarification of
the information you wish to receive.

 

Please note that under guidance issued by the Ministry of Justice and the
Information Commissioner's Office entitled "Freedom of Information &
Environmental Information Regulations - Hints for practitioners handling
FOI/EIR requests", the following advice has been given with regard to the
clarification of requests:

 

"The day after the clarification is received by the public authority the
20 working day period begins" (page 14).

 

We have attached the link to the Guidance for your information:

 

[6]https://assets.publishing.service.gov.uk...

 

The 20 working day period will therefore commence once we have received
sufficient clarification to allow us to deal with your request.

 

If we do not receive a response within 40 working days of this letter we
shall assume that you no longer wish to pursue your enquiry and will
therefore close your request. In such an event, you would need to submit a
new Freedom of Information request for any information you wish to
receive.

 

Yours sincerely

 

Information Disclosure Team / Cyber and Information Resilience Department
/ Operations

[7]Description: cid:image001.png@01D2A7C9.64DDD390

12 Endeavour Square

London

E20 1JN

 

[8]www.fca.org.uk

 

Follow us:

 

[9]Description: https://g.twimg.com/Twitter_logo_blue.pn...
image003

 

 

This communication and any attachments may contain personal information.
For more information about how and why we use personal information and who
to contact with any queries about this, please see our privacy notices:
FCA Privacy Notice (https://www.fca.org.uk/data-protection) and PSR
Privacy Notice
(https://www.psr.org.uk/cookies-privacy-a...).

This communication and any attachments contain information which is
confidential and may be subject to legal privilege. It is for intended
recipients only. If you are not the intended recipient you must not copy,
distribute, publish, rely on or otherwise use it without our consent. Some
of our communications may contain confidential information which it could
be a criminal offence for you to disclose or use without authority. If you
have received this email in error please notify [email address]
immediately and delete the email from your computer. Further information
on the classification and handling of FCA information can be found on the
FCA website
(http://www.fca.org.uk/site-info/legal/fc...).

The FCA (or, if this email originates from the Payment Systems Regulator
Limited, the FCA on behalf of the Payment Systems Regulator Limited / the
Payment Systems Regulator Limited) reserves the right to monitor all email
communications for compliance with legal, regulatory and professional
standards.

This email is not intended to nor should it be taken to create any legal
relations or contractual relationships. This email has originated from the
Financial Conduct Authority (FCA), or the Payment Systems Regulator
Limited.

The Financial Conduct Authority (FCA) is registered as a limited company
in England and Wales No. 1920623. Registered office: 12 Endeavour Square,
Stratford, London, E20 1JN, United Kingdom

The Payment Systems Regulator Limited is registered as a limited company
in England and Wales No. 8970864. Registered office: 12 Endeavour Square,
Stratford, London, E20 1JN, United Kingdom

Switchboard 020 7066 1000

Web Site http://www.fca.org.uk (FCA); http://www.psr.org.uk (the Payment
Systems Regulator Limited)

References

Visible links
1. https://s3.eu-west-2.amazonaws.com/docum...
2. http://www.fca.org.uk/firms/systems-repo...
3. http://www.fsa.gov.uk/library/other_publ...
4. http://www.financial-ombudsman.org.uk/
5. http://www.fca.org.uk/consumers/complain...
6. https://assets.publishing.service.gov.uk...
8. http://www.fca.org.uk/
9. https://twitter.com/TheFCA
10. https://www.linkedin.com/company/financi...

Dear FCA
Thank you for your response.

You have asked me to indicate where in Redwood Bank’s 2018 accounts mention is made of regulatory complaints.

On page 6 under Other Key Performance indicators mention is made of “only three regulatory complaints having been made in 2018”.

I find it difficult to answer your second point since I only have the reference to ‘regulatory complaints’ in the accounts. I did ask Redwood bank for more details but they have declined my request. Hence in the first instance I have assumed any complaint from a customer of the bank, either a lender or borrower would be to the FCA.

If you are unable to trace any complaint then please confirm and suggest where I may try next. Would that perhaps be the Finance Ombudsman?

Sincerely
Richard Buttrey

The Financial Conduct Authority

Thank you for e-mailing the Financial Conduct Authority's Information Access Team. This is an automatic acknowledgement to tell you we have received your email safely. Please do not reply to this email. We will be in touch in due course.

This communication and any attachments may contain personal information. For more information about how and why we use personal information and who to contact with any queries about this, please see our privacy notices: FCA Privacy Notice (https://www.fca.org.uk/data-protection) and PSR Privacy Notice (https://www.psr.org.uk/cookies-privacy-a...).

This communication and any attachments contain information which is confidential and may be subject to legal privilege. It is for intended recipients only. If you are not the intended recipient you must not copy, distribute, publish, rely on or otherwise use it without our consent. Some of our communications may contain confidential information which it could be a criminal offence for you to disclose or use without authority. If you have received this email in error please notify [email address] immediately and delete the email from your computer. Further information on the classification and handling of FCA information can be found on the FCA website (http://www.fca.org.uk/site-info/legal/fc...).

The FCA (or, if this email originates from the Payment Systems Regulator Limited, the FCA on behalf of the Payment Systems Regulator Limited / the Payment Systems Regulator Limited) reserves the right to monitor all email communications for compliance with legal, regulatory and professional standards.

This email is not intended to nor should it be taken to create any legal relations or contractual relationships. This email has originated from the Financial Conduct Authority (FCA), or the Payment Systems Regulator Limited.

The Financial Conduct Authority (FCA) is registered as a limited company in England and Wales No. 1920623. Registered office: 25 The North Colonnade, Canary Wharf, London E14 5HS, United Kingdom

The Payment Systems Regulator Limited is registered as a limited company in England and Wales No. 8970864. Registered office: 25 The North Colonnade, Canary Wharf, London E14 5HS, United Kingdom

Switchboard 020 7066 1000

Web Site http://www.fca.org.uk (FCA); http://www.psr.org.uk (the Payment Systems Regulator Limited)

Freedom of Information, The Financial Conduct Authority

3 Attachments

Our Ref: FOI6814

 

Dear Mr Buttery

 

I refer to your request under the Freedom of Information Act 2000 (“the
Act”) for information concerning Redwood Bank. Please refer to Annex A for
full details of your request.

 

I am sorry to inform you that we are still processing your request for
information and therefore will not be in a position to answer it fully by
today’s deadline.

 

We will endeavour to respond to you as soon as we can.

 

In the meantime, I thank you for your understanding and patience.

 

Yours sincerely

 

 

Information Disclosure Team / Cyber and Information Resilience Department
/ Operations

[1]Description: cid:image001.png@01D2A7C9.64DDD390

12 Endeavour Square

London

E20 1JN

 

[2]www.fca.org.uk

 

Follow us:

 

[3]Description: https://g.twimg.com/Twitter_logo_blue.pn...
image003

 

 

Annex A

 

Request dated 6 October 2019:

 

“The CEO of Redwood Bank (Company number 09872265) reports in the bank's
2018 annual accounts that 'only three regulatory complaints were received
in 2018'.

I am assuming the complaints to which he refers were made to the FCA.

 

Would you let me have:

1. Copies of all complaints in respect of Redwood Bank made in 2018 and
2019 to date 2. Copies of the FCA's responses to the complainants.

3. Copies of any FCA correpondence with Redwood bank in respect of the
complaints.

You may redact any personal information if that would be a breach of the
DPA.

 

Would you let me know:

4. How many banks were on the FCA register at the end of 2018?

5. How many complaints were received for all banks in 2018?

6. How many complaints were of substance and which resulted in action
being taken against a bank?”

 

We wrote to you on 4 November to seek clarification on what type of
complaints you were referring to and what you meant by ‘bank’ in points 4,
5 and 6 and you provided the following clarification on 5 November 2019:

 

“Thank you for your response.

 

You have asked me to indicate where in Redwood Bank’s 2018 accounts
mention is made of regulatory complaints.

 

On page 6 under Other  Key Performance indicators mention is made of “only
three regulatory complaints having been made in 2018”.

 

I find it difficult to answer your second point since I only have the
reference to ‘regulatory complaints’ in the accounts. I did ask Redwood
bank for more details but they have declined my request. Hence in the
first instance I have assumed any complaint from a customer of the bank,
either a lender or borrower would be to the FCA.

 

If you are unable to trace any complaint then please confirm and suggest
where I may try next. Would that perhaps be the Finance Ombudsman?”

This communication and any attachments may contain personal information.
For more information about how and why we use personal information and who
to contact with any queries about this, please see our privacy notices:
FCA Privacy Notice (https://www.fca.org.uk/data-protection) and PSR
Privacy Notice
(https://www.psr.org.uk/cookies-privacy-a...).

This communication and any attachments contain information which is
confidential and may be subject to legal privilege. It is for intended
recipients only. If you are not the intended recipient you must not copy,
distribute, publish, rely on or otherwise use it without our consent. Some
of our communications may contain confidential information which it could
be a criminal offence for you to disclose or use without authority. If you
have received this email in error please notify [email address]
immediately and delete the email from your computer. Further information
on the classification and handling of FCA information can be found on the
FCA website
(http://www.fca.org.uk/site-info/legal/fc...).

The FCA (or, if this email originates from the Payment Systems Regulator
Limited, the FCA on behalf of the Payment Systems Regulator Limited / the
Payment Systems Regulator Limited) reserves the right to monitor all email
communications for compliance with legal, regulatory and professional
standards.

This email is not intended to nor should it be taken to create any legal
relations or contractual relationships. This email has originated from the
Financial Conduct Authority (FCA), or the Payment Systems Regulator
Limited.

The Financial Conduct Authority (FCA) is registered as a limited company
in England and Wales No. 1920623. Registered office: 12 Endeavour Square,
Stratford, London, E20 1JN, United Kingdom

The Payment Systems Regulator Limited is registered as a limited company
in England and Wales No. 8970864. Registered office: 12 Endeavour Square,
Stratford, London, E20 1JN, United Kingdom

Switchboard 020 7066 1000

Web Site http://www.fca.org.uk (FCA); http://www.psr.org.uk (the Payment
Systems Regulator Limited)

References

Visible links
2. http://www.fca.org.uk/
3. https://twitter.com/TheFCA
4. https://www.linkedin.com/company/financi...

Freedom of Information, The Financial Conduct Authority

3 Attachments

Our ref:        FOI6814

 

Dear Mr Buttery

 

Freedom of Information: Right to know request

 

Thank you for your request dated 6 October 2019 received under the Freedom
of Information Act 2000 (the Act). You asked for information relating to
Redwood Bank, see Annex A below.

 

Firstly, please accept our sincere apologies for the delay in responding
to your request.

 

In considering our response, we would like to refer you to our email of 4
November 2019 in which we explained that the FCA does not deal with
consumer complaints about firms. But does however receive information on
the following two types of complaints:

 

 A. Firm complaints - complaints data is provided to the FCA and published
by individual firms that have reported 500 or more complaints in a
six-month period, 1,000 or more if they report to the FCA on an annual
basis.  This data is then published by the FCA (and prior to that by
FSA) on our website.  The FCA also publishes a summary of all
complaints firms receive and report to the FCA. Further details can be
found at the following links:

 

[1]http://www.fca.org.uk/firms/systems-repo...

 

[2]http://www.fsa.gov.uk/library/other_publ...

 

 B. Consumer complaints – these are complaints that consumers might make
about a firm if they are unhappy with a product or service.  The FCA
as an organisation does not deal with general complaints.  Therefore,
any complaint or enquiry that expresses general dissatisfaction about
a firm or individual is directed to the Financial Ombudsman Service
(FOS).  You may find it helpful to visit their website at
[3]http://www.financial-ombudsman.org.uk/ for more information in this
regard.  However, we publish a three-step complaints process on our
website to assist consumers, further details of which can be found at
the following link:

 

[4]http://www.fca.org.uk/consumers/complain...

 

Further to our email of 4 November 2019, you confirmed the type of
complaints you were interested in were those made direct to Redwood Bank
which forms part of the firms submissions (as set out at point A above).

 

For points 4, 5 and 6 of your request where you refer to ‘bank’, we have
taken this to mean firms that have the primary portfolio of Retail Banks.

 

Our response to your request is as follows.

 

Points 1-3

 

Whilst Redwood Bank are required to submit their complaints data (as set
out in point A above), we are unable to confirm or deny whether we hold
the information falling within scope of points 1-3. This is because, if we
had corresponded with the firm about their specific complaints this would
be considered confidential. Any such correspondence (if held) would have
been received for the purpose of carrying out our regulatory functions
under FSMA.  As a result, we are unable to confirm or deny under section
44 (2) (Prohibitions on disclosure) of the Act whether or not we hold the
relevant information.  Further information why this exemption applies can
be found in Annex B below. 

 

Point 4

 

We can confirm that as at 31 December 2018 there were 224 firms in the
Retail Banks Portfolio.

 

Point 5

 

As explained above, complaints data submitted by firms to the FCA is
published on our website every six months. The aggregated firm data is
broken down to Banks and Building Societies and can be found at the
following link.  We can however confirm that in 2018 there were 4,622,143
complaints made directly to retail banks.

 

[5]https://www.fca.org.uk/data/complaints-d...

 

Point 6

 

As described above, the FCA does not deal with consumer complaints as this
falls within the remit of the Financial Ombudsman Service.  You may like
to be aware that in the event that the FCA is investigating a particular
individual/entity and formal enforcement action is subsequently taken,
details of the outcome of the action will almost always be published on
the FCA’s website in the form of a Final Notice and associated press
announcement.  This serves to inform the public of the action taken and
the reasons for that action.

 

You can obtain further information regarding enforcement action from the
following places:

 

·                Information about those cases where we have taken
disciplinary action against individuals or firms from April 2013 may be
found on the FCA’s website [6]here.

 

·                Information about those cases where we have taken
disciplinary action against individuals or firms prior to April 2013 can
still be found on the FSA’s website [7]here.

 

·                The [8]website of the Upper Tribunal - this provides
information about the cases where our decision to take enforcement action
has been referred to the Tribunal.

 

If you are unhappy with this response, you have the right to request an
internal review.  If you wish to exercise this right you should contact us
within 40 working days of the date of this response.

 

If you are not content with the outcome of the internal review, you also
have a right of appeal to the Information Commissioner at Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9
5AF. Telephone: 01625 545 700. Website: [9]www.ico.org.uk

 

Yours sincerely

 

Information Disclosure Team / Cyber and Information Resilience Department
/ Operations

[10]Description: cid:image001.png@01D2A7C9.64DDD390

12 Endeavour Square

London

E20 1JN

 

[11]www.fca.org.uk

 

Follow us:

 

[12]Description:
https://g.twimg.com/Twitter_logo_blue.pn... image003

 

 

 

Annex A

 

Request received on 6 October 2019:

 

“The CEO of Redwood Bank (Company number 09872265) reports in the bank's
2018 annual accounts that 'only three regulatory complaints were received
in 2018'.

I am assuming the complaints to which he refers were made to the FCA.

 

Would you let me have:

 

1.     Copies of all complaints in respect of Redwood Bank made in 2018
and 2019 to date

2.     Copies of the FCA's responses to the complainants.

3.     Copies of any FCA correspondence with Redwood bank in respect of
the complaints.

 

You may redact any personal information if that would be a breach of the
DPA.

 

Would you let me know:

 

4.     How many banks were on the FCA register at the end of 2018?

5.     How many complaints were received for all banks in 2018?

6.     How many complaints were of substance and which resulted in action
being taken against a bank?”

 

We wrote to you on 4 November 2019 to seek clarification on what type of
complaints you were referring to.  You provided clarification on 5
November 2019 confirming the type of complaint you were interested in were
those made direct to Redwood Bank which formed part of the firms
submissions (as set out at point A above).

 

 

Annex B

 

·                General right of access to information held by public
authorities

 

Under section 1(1)(a) of the Act, any person making a request for
information to a public authority is entitled to be informed in writing by
the public authority whether it holds information of the description
specified in the request.  If the public authority holds information of
the type specified in the request, the person requesting the information
is entitled under section 1(1)(b) to have the information communicated to
them.  The rights in section 1(1)(a) and (b) are, however, subject to a
number of exclusions and exemptions, including the following:

 

·                Section 44 (Prohibitions on disclosure)

 

Section 44(1)(a) of the Act provides that information is absolutely exempt
from disclosure if its disclosure (otherwise than under the Act) is
prohibited by or under any enactment.  Section 348 of FSMA restricts the
FCA from disclosing "confidential information" it has received, except in
certain limited circumstances (none of which apply here).

 

Section 44(2) provides that the duty to confirm or deny does not arise if
the confirmation or denial that would have to be given to comply with
section 1(1)(a) would (apart from the Act) fall within any of paragraphs
(a) to (c) of subsection (1).

 

Broadly, ‘confidential information’ under s.348 of FSMA is defined as
non-public and non-anonymised information which relates to the business or
other affairs of any person and which was received by the FCA for the
purposes of, or in the discharge of, any of its functions under FSMA.  It
includes any information which may have been received from a firm and/or
individual during the course of any discussions which the FCA may have had
with such a firm and/or individual.

 

If we held information falling within the scope of points 1 to 3 of your
request, which we do not confirm or deny, it would amount to ‘confidential
information’ under section 348 of FSMA.  Disclosure of such information,
without the consent of the provider of the information, and, if different,
the consent of the person to whom the information relates, would be a
breach of section 348 of FSMA and would be a criminal offence.

 

This is an “absolute” exemption and so it is not necessary to balance
whether the public interest in maintaining the exclusion of the duty to
confirm or deny outweighs the public interest in disclosing whether we
hold information that would fall within the scope of the request.

 

 

 

This communication and any attachments may contain personal information.
For more information about how and why we use personal information and who
to contact with any queries about this, please see our privacy notices:
FCA Privacy Notice (https://www.fca.org.uk/data-protection) and PSR
Privacy Notice
(https://www.psr.org.uk/cookies-privacy-a...).

This communication and any attachments contain information which is
confidential and may be subject to legal privilege. It is for intended
recipients only. If you are not the intended recipient you must not copy,
distribute, publish, rely on or otherwise use it without our consent. Some
of our communications may contain confidential information which it could
be a criminal offence for you to disclose or use without authority. If you
have received this email in error please notify [email address]
immediately and delete the email from your computer. Further information
on the classification and handling of FCA information can be found on the
FCA website
(http://www.fca.org.uk/site-info/legal/fc...).

The FCA (or, if this email originates from the Payment Systems Regulator
Limited, the FCA on behalf of the Payment Systems Regulator Limited / the
Payment Systems Regulator Limited) reserves the right to monitor all email
communications for compliance with legal, regulatory and professional
standards.

This email is not intended to nor should it be taken to create any legal
relations or contractual relationships. This email has originated from the
Financial Conduct Authority (FCA), or the Payment Systems Regulator
Limited.

The Financial Conduct Authority (FCA) is registered as a limited company
in England and Wales No. 1920623. Registered office: 12 Endeavour Square,
Stratford, London, E20 1JN, United Kingdom

The Payment Systems Regulator Limited is registered as a limited company
in England and Wales No. 8970864. Registered office: 12 Endeavour Square,
Stratford, London, E20 1JN, United Kingdom

Switchboard 020 7066 1000

Web Site http://www.fca.org.uk (FCA); http://www.psr.org.uk (the Payment
Systems Regulator Limited)

References

Visible links
1. http://www.fca.org.uk/firms/systems-repo...
2. http://www.fsa.gov.uk/library/other_publ...
3. http://www.financial-ombudsman.org.uk/
4. http://www.fca.org.uk/consumers/complain...
5. https://www.fca.org.uk/data/complaints-d...
6. https://www.fca.org.uk/publications/sear...
7. http://www.fsa.gov.uk/Pages/Library/Comm...
8. http://taxandchancery_ut.decisions.tribu...
9. http://www.ico.org.uk/
11. http://www.fca.org.uk/
12. https://twitter.com/TheFCA
13. https://www.linkedin.com/company/financi...