Complaints (Jan 09 - Jan 10)

The request was successful.

Dear Lothian Buses PLC,

The following request for information is made in accordance with the Freedom of Information (Scotland) Act 2002.

I would like to know how many complaints were made to Lothian Buses between January 2009 and January 2010 (inclusive).

I would also like to know the substance of each complaint, ie, a breakdown of the number of complaints related to late busses, or driver conduct etc where this is possible.

I look forward to hearing from you in due course.

Yours faithfully,

Michael Traill

Lothian Buses,

Thank you for your email. Our Customer Services Department will attend to your comments and issue you with a full reply, if required. No reply will be given to emails deemed inappropriate or abusive.

Lothian Buses
55 Annandale Street
0131 554 4494

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Ryan, Steve, Lothian Buses Limited

1 Attachment

Dear Mr. Traill,

Please find attached my reply to your recent Freedom Of Information


Stephen Ryan

Commercial Manager

Lothian Buses

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Dear Steve Ryan,

Many thanks for dealing with my request in such a swift and full manner.

Only a week or so ago I asked for Lothian Buses PLC to be added to website and I hope that in future any requests made via the site are handled in such a diligent manner.

I consider my request as fully answered.

Yours sincerely,

Michael Traill

Michael Traill left an annotation ()

Interesting that they dont have a category for driver conduct.