Complaints Framework - Annex B
Dear British Broadcasting Corporation,
In your reply to my earlier FOI request (RFI20221193) you kindly told me "We can confirm that, as of November 2022, there are a total of 918 email addresses with which the BBC is not corresponding.".
Please provide any manuals, instructions and/or guidance notes that allow Complaints Department staff to identify emails destined for Annex B and then deal with them appropriately.
Thank you.
Yours faithfully,
Mr A Willmore
Dear Mr A Willmore,
Thank you for your request for information under the Freedom of Information Act 2000, as detailed in your email below. Your request was received on 27 January 2023. We will deal with your request as promptly as possible, and at the latest within 20 working days. If you have any queries about your request, please contact us at the address below.
The reference number for your request is RFI20230126.
Kind regards,
Information Rights
BBC Freedom of Information
BBC Legal
1st Floor, BBC Wogan House,
99 Great Portland Street
London
W1W 7NY
www.bbc.co.uk/foi
Email: [email address]
Dear Mr Willmore,
Please find attached our response to your request for information,
reference RFI20230126.
Yours sincerely,
Information Rights, BBC Legal
Address: First Floor | Wogan House | 99 Great Portland Street | London |
W1W 7NY
Dear British Broadcasting Corporation,
Please pass this on to the person who conducts Freedom of Information reviews.
I am writing to request an internal review of British Broadcasting Corporation's handling of my FOI request 'Complaints Framework - Annex B'.
Unfortunately, you did not answer my question. I asked specifically how incoming complaints are identified from the 900+ email addresses already assigned to Annex B. Instead, you explained how complainants can be placed in Annex B and the reasoning behind it. That is not the information I requested.
My original request was: "Please provide any manuals, instructions and/or guidance notes that allow Complaints Department staff to identify emails destined for Annex B and then deal with them appropriately". For clarification, I would like to know how each individual complaint is identified to be treated under Annex B rules once a complainant has already been identified as being subject to Annex B processing. There must be some procedure that your Complaints Department staff follow, even if it is only to manually cross-reference the sender's email with the 900+ you have on file. It is the details of this procedure that are of interest to me.
A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...
Yours faithfully,
Mr A Willmore
Dear FOI Enquiries,
Please confirm receipt of my request for an internal review, sent on 13th February.
Thank you.
Yours sincerely,
Mr A Willmore
Dear Mr Willmore
I refer to your internal review request below.
I would like to clarify my understanding of your request. I have understood it as meaning that you would like information (manuals, instructions and/or guidance notes) about how correspondents and incoming email addresses are identified by the BBC as being someone / an email address that is subject to the closed correspondence process under Annex B of the Complaints Framework.
Please can you confirm whether this understanding is correct. Please note, the timeframe for providing a response will be paused until the requested clarification is provided.
Kind regards
Information Rights
BBC Legal
First Floor, Wogan House
99 Great Portland Street
London, W1W 7NY
Dear FOI Enquiries,
Yes, that is absolutely correct. Thank you.
Yours sincerely,
Mr A Willmore
Dear Mr Willmore
I refer to your request for a FOI internal review below (IR202309).
This is to advise your internal review is progressing; however due to resource constraints, 40 working days will be required to complete this review. The response will therefore be due by 12 April 2023. We thank you for your understanding.
Kind regards
Information Rights
BBC Legal
First Floor, Wogan House
99 Great Portland Street
London, W1W 7NY
Dear Mr Willmore
Thank you for your patience. Please find attached the response to your internal review (IR2023009).
Kind regards
Information Rights, BBC Legal
Address: First Floor | Wogan House | 99 Great Portland Street | London | W1W 7NY
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