Complaints for data controller FamilyTreeDNA

The request was successful.

Dear Information Commissioner's Office,

Please could you provide me with the number of complaints reported to the ICO relating to the data controllers known as FamilyTreeDNA during 2018 and 2019:.

Please could you also provide me with details of the nature of the complaints, if this is possible.

Yours faithfully,

Adam Vaughan

Information Access Inbox, Information Commissioner's Office

Thank you for contacting the Information Commissioner’s Office. We confirm
that we have received your correspondence.

If you have made a request for information held by the ICO we will contact
you as soon as possible if we need any further information to enable us to
answer your request. If we don't need any further information we will
respond to you within our published, and statutory, service levels. For
more information please visit:

[1]https://ico.org.uk/about-the-ico/our-inf...

If you have raised a new information rights concern - we aim to send you
an initial response and case reference number within 30 days.

If you are concerned about the way an organisation is handling your
personal information, we will not usually look into it unless you have
raised it with the organisation first. For more information please see our
webpage ‘raising a concern with an organisation’ (go to our homepage and
follow the link ‘for the public’). You can also call the number below.

If you have requested advice - we aim to respond within 14 days. 

If your correspondence relates to an existing case - we will add it to
your case and consider it on allocation to a case officer.

Copied correspondence - we do not respond to correspondence that has been
copied to us.

For more information about our services, please see our webpage ‘Service
standards and what to expect' (go to our homepage and follow the links for
‘Report a concern’ and ‘Service standards and what to expect'). You can
also call the number below.

For information about what we do with personal data see our [2]privacy
notice.

If there is anything you would like to discuss with us, please call our
helpline on 0303 123 1113.

Yours sincerely

The Information Commissioner’s Office

Our newsletter

Details of how to sign up for our monthly e-newsletter can be found
[3]here.

Twitter

Find us on Twitter [4]here.

 

References

Visible links
1. https://ico.org.uk/about-the-ico/our-inf...
2. https://ico.org.uk/global/privacy-notice/
3. https://ico.org.uk/about-the-ico/news-an...
4. http://www.twitter.com/ICOnews

Information Commissioner's Office

6 September 2019

 

Case Reference Number IRQ0870315

 

Dear Mr Vaughan

Request for Information
 
Thank you for your correspondence which we received on 30 August, in which
you have made a request for information held by the Information
Commissioner's Office (ICO). 
 
Your request has been passed to the ICO’s Information Access Team, and is
being dealt with in accordance with the Freedom of Information Act 2000
(FOIA). 
 
As you are probably already aware the FOIA provides individuals with the
right of access to recorded information held by public authorities. 
 
We will respond to your FOIA request promptly, and no later than 27
September which is 20 working days from the day after we received your
request.
 
Should you wish to reply to this email please be careful not to amend the
information in the ‘subject’ field. This will ensure that your reply is
added directly to your case.
 
Yours sincerely

Kussum Sharma
Lead Information Access Officer  
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF
T. 03304146681 (Thursday & Friday) 
F. 01625 524510  [1]ico.org.uk  [2]twitter.com/iconews
Please consider the environment before printing this email
For information about what we do with personal data see our [3]privacy
notice
 

 

References

Visible links
1. http://ico.org.uk/
2. https://twitter.com/iconews
3. https://ico.org.uk/global/privacy-notice/

Information Commissioner's Office

12 September 2019

 

Case Reference Number IRQ0870315

 

Dear Mr Vaughan

Request for Information
 
Further to our acknowledgement of 6 September we can now respond to your
request for information of 30 August 2019. 
 
We have dealt with your request in accordance with your ‘right to know’
under section 1(1) of the Freedom of Information Act 2000 (FOIA).
 
Request
 
In your email you asked:“Complaints for data controller FamilyTreeDNA Dear
Information Commissioner's Office, Please could you provide me with the
number of complaints reported to the ICO relating to the data controllers
known as FamilyTreeDNA during 2018 and 2019. Please could you also provide
me with details of the nature of the complaints, if this is possible”
 
Our response
 
Having conducted a search of our electronic case management systems for
cases falling under the scope of your request I can confirm that only one
case was identified within the scope of your request. A summary of case
identified as part of this search is as follows:
 

+----------------------------------------------------------------------------+
|Case type |Legislation|Reporting|Sector |Nature |Case |Party Name ||
| | |date | | |outcome| ||
|-----------+-----------+---------+--------+----------+-------+-------------+|
|DPA | | | | | | ||
|compliance | |8 May | |Right to |DC | ||
|- Request |DP |2019 |Internet|prevent |outside|FamilyTreeDNA||
|for | | | |Processing|UK | ||
|Assessment | | | | | | ||
+----------------------------------------------------------------------------+

 
An explanation of our terminology used to describe case outcomes can be
found on our website [1]here.
 
In addition the ICO routinely publishes statistics in relation to casework
performance on our website, which may be of interest to you.  These
provide some general information on our completed casework, and can be
found [2]here.

Review Procedure
 
I hope this provides you with the information you require. However, if you
are dissatisfied with this response and wish to request a review of our
decision or make a complaint about how your request has been handled you
should write to the Information Access Team at the address below or email
[3][ICO request email].
 
Your request for internal review should be submitted to us within 40
working days of receipt by you of this response. Any such request received
after this time will only be considered at the discretion of the
Commissioner.
 
If having exhausted the review process you are not content that your
request or review has been dealt with correctly, you have a further right
of appeal to this office in our capacity as the statutory complaint
handler under the legislation. To make such an application, please write
to our Customer Contact Team at the address given or visit our website if
you wish to make a complaint under the Freedom of Information Act.
 
A copy of our review procedure can be accessed from our website
[4]https://ico.org.uk/media/1883/ico-review...
 
Yours sincerely

Kussum Sharma
Lead Information Access Officer  
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF
T. 03304146681 (Thursday & Friday) 
F. 01625 524510  [5]ico.org.uk  [6]twitter.com/iconews
Please consider the environment before printing this email
For information about what we do with personal data see our [7]privacy
notice
 

References

Visible links
1. https://ico.org.uk/media/about-the-ico/d...
2. https://infogram.com/annual-operations-r...
3. mailto:[ICO request email]
4. https://ico.org.uk/media/1883/ico-review...
5. http://ico.org.uk/
6. https://twitter.com/iconews
7. https://ico.org.uk/global/privacy-notice/