Complaints broken down by institution, and the outcome of those complaints

Jonathan Walker made this Freedom of Information request to Office of the Independent Adjudicator for Higher Education
This authority is not subject to FOI law, so is not legally obliged to respond (details).


This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Jonathan Walker

Dear Office of the Independent Adjudicator for Higher Education,

Please could you provide details of:

1) the number of complaints received from students in the most recent year for which figures are available, broken down by institution
2) the number of complaints deemed to be eligible complaints in the most recent year for which figures are available, broken down by institution
3) the number of eligible complaints for which the outcome was a) not justified, b) partly justified, c) justified, d) settled and e) withdrawn/suspended in the most recent year for which figures are available, broken down by institution

Yours faithfully,

Jonathan Walker

Enquiries, Office of the Independent Adjudicator for Higher Education

Thank you, we have received your email/enquiry.

Regards

OIA Enquiries Team

Office of the Independent Adjudicator for Higher Education

Third Floor

Kings

Reach

38-50 Kings Road

READING

RG1 3AA

[1]www.oiahe.org.uk

Tel: 0118 959 9813

Fax: 0118 955 9099

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Enquiries, Office of the Independent Adjudicator for Higher Education

Dear Mr Walker

The OIA is not subject to the Freedom of Information Act, however our most
recently published statistics are in our Annual Report which you can find
on our website
[1]http://www.oiahe.org.uk/downloads/OIA-an.... Please
note we do not release statistics by institution. Our 2010 Annual Report
is due to be published in June 2011.

I hope this is helpful.

Regards

Cheryl Emerton

Head of Enquiries Team

Office of the Independent Adjudicator for Higher Education

Third Floor

Kings
Reach

38-50 Kings Road

READING

RG1 3AA

[2]www.oiahe.org.uk

Tel: 0118 959 9813

Fax: 0118 955 9099

This message is confidential and may be legally privileged. If you are not
the intended recipient, you should not copy or disclose this message to
anyone but should kindly notify the sender and delete the message. Neither
the OIA nor the sender accepts any responsibility for viruses and it is
your responsibility to scan this email and any attachments. Calls to this
Office may be monitored or recorded for quality control and training
purposes.

Established as a Company limited by guarantee, Registered in England &
Wales under number 4823842. Registered Office: Third Floor, Kings Reach,
38-50 Kings Road, Reading, RG1 3AA, United Kingdom

--------------------------------------------------------------------------

From: Jonathan Walker [mailto:[FOI #69718 email]]
Sent: Tue 26/04/2011 14:33
To: Enquiries
Subject: Freedom of Information request - Complaints broken down by
institution, and the outcome of those complaints

Dear Office of the Independent Adjudicator for Higher Education,

Please could you provide details of:

1) the number of complaints received from students in the most
recent year for which figures are available, broken down by
institution
2) the number of complaints deemed to be eligible complaints in the
most recent year for which figures are available, broken down by
institution
3) the number of eligible complaints for which the outcome was a)
not justified, b) partly justified, c) justified, d) settled and e)
withdrawn/suspended in the most recent year for which figures are
available, broken down by institution

Yours faithfully,

Jonathan Walker

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Jonathan Walker left an annotation ()

Earlier annual reports do not give a breakdown of the figures by institution and they seem to be saying the 2010 report won't either.

I've indicated that the request was refused but of course that's in the context of the adjudicator not being covered by the FOI Act.