Complaints and Whistle Blowing within the trust

Sheila Hersom made this Freedom of Information request to Alder Hey Children's NHS Foundation Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Alder Hey Children’s NHS Foundation Trust,

Please can you supply me with statistics for the following questions under the Freedom of Information act; I require information year on year going back 5 years, itemising statistics for each hospital within your trust.

Service Users
1. How many service users have made complaints against hospitals or staff within your trust?
a. Please provide brief status of complaints (total dismissed, total on going, total completed etc.)

2. How many service users have taken the hospitals or staff to court within your trust?
a. Please provide brief status of complaints (total dismissed, total on going, total completed etc.)

3. How many service users have made taken the hospitals or staff to Judicial Review within your trust?
a. Please provide brief status of complaints (total dismissed, total on going, total completed etc.)

4. How many Serious Case Reviews are there within your trust?
a. Please provide details of these, on-going or completed.

Staff
5. How many staff working within your trust has made complaints against hospitals or other staff within your trust?
a. Please break down into positions of employment – i.e. Dr reporting admin.

6. How many staff working within your trust are whistle blowers? Do they still work within your trust?
a. Please break down into positions of employment – i.e. Dr reporting admin.

7. How many staff working within your trust have gone to or approached employment tribunals?
a. Do they still work within your trust? Please break down into positions of employment – i.e. Doctor, nurse

8. What is your policy on whistleblowing?

Management Plans & Finance

9. How Many Service users are on service plans, (per hospital within your trust and please itemise short term or long term)

10. Policy of any form of harassment from staff to service users.

11. Staffing costs over the last 5 years and forecast cost for next year breaking down into front line staff( doctors nurses etc.) and Managers / Admin

12. Policy on paging resuscitation staff when needed at times of high service users.

Yours faithfully,

Sheila Hersom

Fagan Paula, Alder Hey Children's NHS Foundation Trust

I have now left the Trust, please forward any freedom of information
requests to Gemma Cocklin -
 Gemma[email address] or contact Ext 2158.
For other queries contact Gemma or Zafar Chaudry.

Sent request to Alder Hey Children's NHS Foundation Trust again, using a new contact address.

Cocklin Gemma, Alder Hey Children's NHS Foundation Trust

1 Attachment

[1]Description: Description: Description:
Alder_Hey_Foundation_Trust_Coloured_600dpi

Eaton Road

Liverpool

L12 2AP

 

Telephone: 0151 228 4811

 

[2]www.alderhey.nhs.uk

                                                                                        
 

 

 

Dear Ms Hersom,

                                   

Thank you for your request for information received on 31^st October 2011.
It has been allocated the reference number FOI-2011-1119 and is being
dealt with under the terms of the Freedom of Information Act 2000.

 

Our aim is to provide the information as quickly as possible within 20
working days of receiving your request. Should there be any difficulty or
delay you will be informed of the reasons and expected outcome. In some
circumstances a fee may be payable, if this is the case, you will be
informed and a fees notice will be issued to you. Payment is then required
before we proceed with your request.

 

If you require further information as to the process or have any queries
in relation to your request, please contact me quoting the reference
above.

 

Yours sincerely,

 

Gemma Cocklin

 

 

Information Governance Project Support Officer

Alder Hey Children's NHS Foundation Trust
Eaton Road, Liverpool L12 2AP
------------------------------------------------------------

E mail: [3][Alder Hey Children’s NHS Foundation Trust request email]
Web: [4]www.alderhey.nhs.uk

References

Visible links
2. http://www.alderhey.nhs.uk/
3. mailto:[Alder Hey Children’s NHS Foundation Trust request email]
4. http://www.alderhey.nhs.uk/

Cocklin Gemma, Alder Hey Children's NHS Foundation Trust

1 Attachment

[1]Description: Description: cid:image001.jpg@01C9F9A0.A3F006F0

Eaton Road

Liverpool

L12 2AP

 

Telephone: 0151 228 4811

[2]www.alderhey.com

                                                                                        
 

Dear Ms Hersom,

                                   

Further to your request for information received on 31^st October 2011 and
allocated the reference number FOI-2011-1119.

 

We are currently processing a response for your request however in order
for us to proceed, we will require further clarification. For question 9
you have asked, “How Many Service users are on service plans, (per
hospital within your Trust and please itemise short term or long term)”.
We are having difficulty locating the information you have requested and
were hoping you may be able to provide further explanation.

We would appreciate if you could contact us to let us know how you would
like us to proceed with your request.

 

If you require further information as to the process or have any queries
in relation to your request, please contact me quoting the reference
above.

 

Yours sincerely,

 

Gemma Cocklin

 

 

Information Governance Project Support Officer

Alder Hey Children's NHS Foundation Trust
Eaton Road, Liverpool L12 2AP
------------------------------------------------------------
E mail: [3][Alder Hey Children’s NHS Foundation Trust request email]
Web: [4]www.alderhey.com

 

References

Visible links
2. http://www.alderhey.com/
3. mailto:[Alder Hey Children’s NHS Foundation Trust request email]
4. http://www.alderhey.com/

Dear Cocklin Gemma,

Hi - q9 refers to ED (emergency department) management plans

Yours sincerely,

Sheila Hersom

Cocklin Gemma, Alder Hey Children's NHS Foundation Trust

I am currently out of the office until Monday 28th November. I will
respond to your email as soon as possible on my return.

Thanks

Gemma Cocklin
Information Governance Project Support Officer
------------------------------------------------------------
Internal extension (2158) Direct Tel: (0151 252 5158)

Cocklin Gemma, Alder Hey Children's NHS Foundation Trust

1 Attachment

Eaton Road

Liverpool

L12 2AP

 

Telephone: 0151 228 4811

[1]www.alderhey.com

                                                                                        
 

 

 

Dear Ms Hersom,

 

Further to your request for information made under the terms of the
Freedom of Information Act 2000, reference FOI-2011-1119, Complaints and
Whistleblowing. 

 

Unfortunately due to operational issues we are unable to provide the
information requested by today’s deadline, however we anticipate the
information will be collated and ready for sending within 7 working days
and therefore request an extension to the deadline.

 

Please do not hesitate to contact me if you have any query or wish to
discuss your request further.

 

Yours sincerely,

 

Gemma Cocklin

 

 

Information Governance Project Support Officer

Alder Hey Children's NHS Foundation Trust

Eaton Road, Liverpool L12 2AP
------------------------------------------------------------
E mail: [2][Alder Hey Children’s NHS Foundation Trust request email]
Web: [3]www.alderhey.com

 

References

Visible links
1. http://www.alderhey.com/
2. mailto:[Alder Hey Children’s NHS Foundation Trust request email]
3. http://www.alderhey.com/

Cocklin Gemma, Alder Hey Children's NHS Foundation Trust

5 Attachments

[1]Description: Description: Description:
cid:image001.jpg@01CA4056.14029880

Eaton Road

Liverpool

L12 2AP

 

Telephone: 0151 228 4811

[2]www.alderhey.nhs.uk

                                                                                        
 

 

 

Dear Ms Hersom,

                                                                                              

Further to your request for information made under the terms of the
Freedom of Information Act 2000, received on 31^st October 2011 and
allocated reference FOI-2011-1119 please find attached our response.

 

 

Yours sincerely,

 

Gemma Cocklin

 

 

Information Governance Project Support Officer

Alder Hey Children's NHS Foundation Trust

Eaton Road, Liverpool L12 2AP
------------------------------------------------------------
E mail: [3][Alder Hey Children’s NHS Foundation Trust request email]
Web: [4]www.alderhey.nhs.uk

References

Visible links
2. http://www.alderhey.nhs.uk/
3. mailto:[Alder Hey Children’s NHS Foundation Trust request email]
4. http://www.alderhey.nhs.uk/