Complaints and Whistle Blowing within the trust
Dear 2Gether NHS Foundation Trust,
Please can you supply me with statistics for the following questions under the Freedom of Information act; I require information year on year going back 5 years, itemising statistics for each hospital within your trust.
Service Users
1. How many service users have made complaints against hospitals or staff within your trust?
a. Please provide brief status of complaints (total dismissed, total on going, total completed etc.)
2. How many service users have taken the hospitals or staff to court within your trust?
a. Please provide brief status of complaints (total dismissed, total on going, total completed etc.)
3. How many service users have made taken the hospitals or staff to Judicial Review within your trust?
a. Please provide brief status of complaints (total dismissed, total on going, total completed etc.)
4. How many Serious Case Reviews are there within your trust?
a. Please provide details of these, on-going or completed.
Staff
5. How many staff working within your trust has made complaints against hospitals or other staff within your trust?
a. Please break down into positions of employment – i.e. Dr reporting admin.
6. How many staff working within your trust are whistle blowers? Do they still work within your trust?
a. Please break down into positions of employment – i.e. Dr reporting admin.
7. How many staff working within your trust have gone to or approached employment tribunals?
a. Do they still work within your trust? Please break down into positions of employment – i.e. Doctor, nurse
8. What is your policy on whistleblowing?
Management Plans & Finance
9. How Many Service users are on service plans, (per hospital within your trust and please itemise short term or long term)
10. Policy of any form of harassment from staff to service users.
11. Staffing costs over the last 5 years and forecast cost for next year breaking down into front line staff( doctors nurses etc.) and Managers / Admin
12. Policy on paging resuscitation staff when needed at times of high service users.
Yours faithfully,
Sheila Hersom
Dear Ms. Hersom,
Our Reference: Request ID 1311/1600 - regarding your request, seeking
information on Complaints and Whistle Blowing, which we received on the
01/11/2011 by email.
Please can you be more specific about the information which you are
seeking in order that we can refine our search? We will then be able to
respond to your request. In particular, would you please clarify what
you mean by 'service plans' in question 9.
I will place your request "On hold", pending receipt of clarification
from you.
If you need any further assistance, please do not hesitate to contact
me.
Yours sincerely
Trish Bluett (Mrs.)
Information Governance Officer
Data Protection
Your information request will be used by 2gether NHS Foundation Trust
for the purposes of dealing with your request. The information you
provide will also be used to monitor how the Trust's Guide to
Information is working, to review the types of information included in
the Guide and to monitor compliance with the legislation.
The information you provide will be stored in a secure shared database
which will only be accessible to the Freedom of Information
Co-ordinators, and their authorised administrators.
Trish Bluett
Information Governance Officer
2gether NHS Foundation Trust
Rikenel, Montpellier, Gloucester. GL1 1LY
Tel: 01452-891097
Fax: 01452-891157
e-mail: [email address] or [email address]
Monday, Tuesday & Thursday 8.30am - 4.30pm;
Dear Information Freedom,
Hi, with reference to Q9, I refer to ED Management plans
Yours sincerely,
Sheila Hersom
Dear Ms. Hersom,
Thank you for your e-mail of 20 November.
I would assume that, by ED Management, you are referring to "Emergency
Department". If this is the case, then I would advise that, as we are a
mental health trust, we do not have an emergency department.
Please can you let me know, therefore, if you still wish us to respond
to your FOI enquiry.
Yours sincerely,
Trish Bluett.
Trish Bluett
Information Governance Officer
2gether NHS Foundation Trust
Rikenel, Montpellier, Gloucester. GL1 1LY
Tel: 01452-891097
Fax: 01452-891157
e-mail: [email address] or [email address]
Monday, Tuesday & Thursday 8.30am - 4.30pm;
Dear Information Freedom,
Hi thanks for the email, yes it is emergency department, just omit that question
Yours sincerely,
Sheila Hersom
Dear Ms. Hersom,
With regard to your above-numbered Freedom of Information request,
below, I have now been asked to seek clarification of the following:-
Question 3: please can you clarify what is meant by "Judicial Review"?
Is this referring to, for example, the Ombudsman?
Question 4: please can you clarify what is meant by "Serious Case
Reviews"? Is this referring to, for example, Safeguarding Serious Case
Reviews or Serious Incidents?
I will put this request "On Hold" pending receipt of your advice.
Please accept my apologies for this delay; however, we are unable to
respond without this clarification.
Yours sincerely,
Trish Bluett.
Trish Bluett
Information Governance Officer
2gether NHS Foundation Trust
Rikenel, Montpellier, Gloucester. GL1 1LY
Tel: 01452-891060
Fax: 01452-891157
e-mail: [email address] or [email address]
Monday, Tuesday & Thursday 8.30am - 4.30pm;
Dear Information Freedom,
Hi
Judicial review are hearings before the courts challenging the decisions made by the hospitals or its staff
serious case reviews are where somebody had died as a result of staff or medical negligence and an investigation has been launched
Yours sincerely,
Sheila Hersom
Email from: Trust Headquarters
Dear Ms Hersom
Our Reference: Request ID 1311/1600 - regarding your request, seeking
information on Complaints and Whistle Blowing, which we received on the
01/11/2011 by email.
I am writing to confirm that the Trust has now finished its search for
the information you requested, and our response is given in the attached
letter. Should you have any queries about this letter, please do not
hesitate to contact me, quoting the reference number above.
If you are unhappy with the service you have received in relation to
your request and wish to make a complaint or have a review of our
decision, you should write to:-
Service Experience Manager,
2gether NHS Foundation Trust,
Rikenel,
Montpellier,
GLOUCESTER. GL1 1LY
Tel: 01452-891138
e-mail: [email address]
If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner's Office for a decision.
Generally, the ICO cannot consider your case unless you have exhausted
the complaints procedure provided by the Trust. The ICO can be
contacted at: The Information Commissioner's Office, Wycliffe House,
Water Lane, Wilmslow, Cheshire SK9 5AF.
Yours sincerely
Trish Bluett
Information Governance Officer
Trish Bluett
Information Governance Officer
2gether NHS Foundation Trust
Rikenel, Montpellier, Gloucester. GL1 1LY
Tel: 01452 891060
Fax: 01452 891157
e-mail: [email address] or [email address]
Monday, Tuesday & Thursday 8.30am - 4.30pm
Dear Ms. Hersom,
Please find attached letter regarding your recent Freedom of Information
request to the Trust.
Yours sincerely,
Trish Bluett.
Trish Bluett
Information Governance Officer
2gether NHS Foundation Trust
Rikenel, Montpellier, Gloucester. GL1 1LY
Tel: 01452 891060
Fax: 01452 891157
e-mail: [email address] or [email address]
Monday, Tuesday & Thursday 8.30am - 4.30pm
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