Complaints and Whistle Blowing within the trust

Sheila Hersom made this Freedom of Information request to Worcestershire Acute Hospitals NHS Trust

The request was successful.

From: Sheila Hersom

20 November 2011

Dear Worcestershire Acute Hospitals NHS Trust,

Complaints and Whistle Blowing within the trust

Please can you supply me with statistics for the following
questions under the Freedom of Information act; I require
information year on year going back 5 years, itemising statistics
for each hospital within your trust.

Service Users
1. How many service users (patients or persons on behalf of
patients) have made complaints against hospitals or staff within
your trust?
a. Please provide brief status of complaints (total dismissed,
total on going, total completed etc.)

2. How many service users have taken the hospitals or staff to
court within your trust?
a. Please provide brief status of complaints (total dismissed,
total on going, total completed etc.)

3. How many service users have made taken the hospitals or staff to
Judicial Review within your trust?
a. Please provide brief status of complaints (total dismissed,
total on going, total completed etc.)

4. How many Serious Case Reviews are there within your trust?
a. Please provide details of these, on-going or completed.

Staff
5. How many staff working within your trust has made complaints
against hospitals or other staff within your trust?
a. Please break down into positions of employment – i.e. Dr
reporting admin.

6. How many staff working within your trust are whistle blowers? Do
they still work within your trust?
a. Please break down into positions of employment – i.e. Dr
reporting admin.

7. How many staff working within your trust have gone to or
approached employment tribunals?
a. Do they still work within your trust? Please break down into
positions of employment – i.e. Doctor, nurse

8. What is your policy on whistleblowing?

Management Plans & Finance

9. How Many Service users are on ED management service plans, (per
hospital within your trust and please itemise short term or long
term)

10. Policy of any form of harassment from staff to service users.

11. Staffing costs over the last 5 years and forecast cost for next
year breaking down into front line staff( doctors nurses etc.) and
Managers / Admin

12. Policy on paging resuscitation staff when needed at times of
high service users.

Yours faithfully,

Sheila Hersom

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From: FOI, WAHT
Worcestershire Acute Hospitals NHS Trust

5 January 2012


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Dear Ms Hersom

Please find attached the Trust's response to your FOI request.

Linda Wix
PA to Harry Turner & Trust Secretary
Worcestershire Acute Hospitals NHS Trust
DD 01905 733962
x30879

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