Complaints and Whistle Blowing within the trust

Sheila Hersom made this Freedom of Information request to Worcestershire Acute Hospitals NHS Trust

The request was successful.

Dear Worcestershire Acute Hospitals NHS Trust,

Complaints and Whistle Blowing within the trust

Please can you supply me with statistics for the following questions under the Freedom of Information act; I require information year on year going back 5 years, itemising statistics for each hospital within your trust.

Service Users
1. How many service users (patients or persons on behalf of patients) have made complaints against hospitals or staff within your trust?
a. Please provide brief status of complaints (total dismissed, total on going, total completed etc.)

2. How many service users have taken the hospitals or staff to court within your trust?
a. Please provide brief status of complaints (total dismissed, total on going, total completed etc.)

3. How many service users have made taken the hospitals or staff to Judicial Review within your trust?
a. Please provide brief status of complaints (total dismissed, total on going, total completed etc.)

4. How many Serious Case Reviews are there within your trust?
a. Please provide details of these, on-going or completed.

Staff
5. How many staff working within your trust has made complaints against hospitals or other staff within your trust?
a. Please break down into positions of employment – i.e. Dr reporting admin.

6. How many staff working within your trust are whistle blowers? Do they still work within your trust?
a. Please break down into positions of employment – i.e. Dr reporting admin.

7. How many staff working within your trust have gone to or approached employment tribunals?
a. Do they still work within your trust? Please break down into positions of employment – i.e. Doctor, nurse

8. What is your policy on whistleblowing?

Management Plans & Finance

9. How Many Service users are on ED management service plans, (per hospital within your trust and please itemise short term or long term)

10. Policy of any form of harassment from staff to service users.

11. Staffing costs over the last 5 years and forecast cost for next year breaking down into front line staff( doctors nurses etc.) and Managers / Admin

12. Policy on paging resuscitation staff when needed at times of high service users.

Yours faithfully,

Sheila Hersom

FOI, WAHT,

3 Attachments

Dear Ms Hersom

Please find attached the Trust's response to your FOI request.

Linda Wix
PA to Harry Turner & Trust Secretary
Worcestershire Acute Hospitals NHS Trust
DD 01905 733962
x30879

show quoted sections

Looking for an EU Authority?

You can request documents directly from EU Institutions at our sister site AskTheEU.org . Find out more .

AskTheEU.org

Things to do with this request

Anyone:
Worcestershire Acute Hospitals NHS Trust only: