Complaints and Whistle Blowing within the trust

The request was successful.

Dear Basingstoke and North Hampshire NHS Foundation Trust,

Please can you supply me with statistics for the following questions under the Freedom of Information act; I require information year on year going back 5 years, itemising statistics for each hospital within your trust.

Service Users
1. How many service users have made complaints against hospitals or staff within your trust?
a. Please provide brief status of complaints (total dismissed, total on going, total completed etc.)

2. How many service users have taken the hospitals or staff to court within your trust?
a. Please provide brief status of complaints (total dismissed, total on going, total completed etc.)

3. How many service users have made taken the hospitals or staff to Judicial Review within your trust?
a. Please provide brief status of complaints (total dismissed, total on going, total completed etc.)

4. How many Serious Case Reviews are there within your trust?
a. Please provide details of these, on-going or completed.

Staff
5. How many staff working within your trust has made complaints against hospitals or other staff within your trust?
a. Please break down into positions of employment – i.e. Dr reporting admin.

6. How many staff working within your trust are whistle blowers? Do they still work within your trust?
a. Please break down into positions of employment – i.e. Dr reporting admin.

7. How many staff working within your trust have gone to or approached employment tribunals?
a. Do they still work within your trust? Please break down into positions of employment – i.e. Doctor, nurse

8. What is your policy on whistleblowing?

Management Plans & Finance

9. How Many Service users are on service plans, (per hospital within your trust and please itemise short term or long term)

10. Policy of any form of harassment from staff to service users.

11. Staffing costs over the last 5 years and forecast cost for next year breaking down into front line staff( doctors nurses etc.) and Managers / Admin

12. Policy on paging resuscitation staff when needed at times of high service users.

Yours faithfully,

Sheila Hersom

FOI (BNHFT), Basingstoke and North Hampshire NHS Foundation Trust

1 Attachment

Dear Sheila Hersom,

Please find attached a formal acknowledgement to your Freedom of Information request.

Regards,
Freedom of Information Office
Basingstoke & North Hampshire Hospital NHS Foundation Trust

-----Original Message-----
From: Sheila Hersom [mailto:[FOI #91552 email]]
Sent: 31 October 2011 11:38
To: FOI (BNHFT)
Subject: Freedom of Information request - Complaints and Whistle Blowing within the trust

Dear Basingstoke and North Hampshire NHS Foundation Trust,

Please can you supply me with statistics for the following
questions under the Freedom of Information act; I require
information year on year going back 5 years, itemising statistics
for each hospital within your trust.

Service Users
1. How many service users have made complaints against hospitals or
staff within your trust?
a. Please provide brief status of complaints (total dismissed,
total on going, total completed etc.)

2. How many service users have taken the hospitals or staff to
court within your trust?
a. Please provide brief status of complaints (total dismissed,
total on going, total completed etc.)

3. How many service users have made taken the hospitals or staff to
Judicial Review within your trust?
a. Please provide brief status of complaints (total dismissed,
total on going, total completed etc.)

4. How many Serious Case Reviews are there within your trust?
a. Please provide details of these, on-going or completed.

Staff
5. How many staff working within your trust has made complaints
against hospitals or other staff within your trust?
a. Please break down into positions of employment – i.e. Dr
reporting admin.

6. How many staff working within your trust are whistle blowers? Do
they still work within your trust?
a. Please break down into positions of employment – i.e. Dr
reporting admin.

7. How many staff working within your trust have gone to or
approached employment tribunals?
a. Do they still work within your trust? Please break down into
positions of employment – i.e. Doctor, nurse

8. What is your policy on whistleblowing?

Management Plans & Finance

9. How Many Service users are on service plans, (per hospital
within your trust and please itemise short term or long term)

10. Policy of any form of harassment from staff to service users.

11. Staffing costs over the last 5 years and forecast cost for next
year breaking down into front line staff( doctors nurses etc.) and
Managers / Admin

12. Policy on paging resuscitation staff when needed at times of
high service users.

Yours faithfully,

Sheila Hersom

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #91552 email]

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requests to Basingstoke and North Hampshire NHS Foundation Trust?
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Disclaimer - This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. Any views or opinions expressed are those of the author and do not represent the views of Basingstoke and North Hampshire NHS Foundation Trust unless otherwise explicitly stated. The information contained in this e-mail may be subject to public disclosure under the Freedom of Information Act 2000. Unless the information is legally exempt from disclosure, the confidentiality of this e-mail and your reply cannot be guaranteed.

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FOI (BNHFT),

Dear Ms Hersom,
I write in reference to your freedom of information request. It has taken longer than anticipated to gather all of the information you require. The Trust has some of the information and would be grateful if you could advise whether you would like this information forwarded now or whether you would prefer to have the information as a whole once available.

I look forward to hearing from you.

Best wishes,

Nicola Lappin
On behalf of
Freedom of Information Office

-----Original Message-----
From: Sheila Hersom [mailto:[FOI #91552 email]]
Sent: 31 October 2011 11:38
To: FOI (BNHFT)
Subject: Freedom of Information request - Complaints and Whistle Blowing within the trust

Dear Basingstoke and North Hampshire NHS Foundation Trust,

Please can you supply me with statistics for the following
questions under the Freedom of Information act; I require
information year on year going back 5 years, itemising statistics
for each hospital within your trust.

Service Users
1. How many service users have made complaints against hospitals or
staff within your trust?
a. Please provide brief status of complaints (total dismissed,
total on going, total completed etc.)

2. How many service users have taken the hospitals or staff to
court within your trust?
a. Please provide brief status of complaints (total dismissed,
total on going, total completed etc.)

3. How many service users have made taken the hospitals or staff to
Judicial Review within your trust?
a. Please provide brief status of complaints (total dismissed,
total on going, total completed etc.)

4. How many Serious Case Reviews are there within your trust?
a. Please provide details of these, on-going or completed.

Staff
5. How many staff working within your trust has made complaints
against hospitals or other staff within your trust?
a. Please break down into positions of employment – i.e. Dr
reporting admin.

6. How many staff working within your trust are whistle blowers? Do
they still work within your trust?
a. Please break down into positions of employment – i.e. Dr
reporting admin.

7. How many staff working within your trust have gone to or
approached employment tribunals?
a. Do they still work within your trust? Please break down into
positions of employment – i.e. Doctor, nurse

8. What is your policy on whistleblowing?

Management Plans & Finance

9. How Many Service users are on service plans, (per hospital
within your trust and please itemise short term or long term)

10. Policy of any form of harassment from staff to service users.

11. Staffing costs over the last 5 years and forecast cost for next
year breaking down into front line staff( doctors nurses etc.) and
Managers / Admin

12. Policy on paging resuscitation staff when needed at times of
high service users.

Yours faithfully,

Sheila Hersom

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #91552 email]

Is [Basingstoke and North Hampshire NHS Foundation Trust request email] the wrong address for Freedom of Information
requests to Basingstoke and North Hampshire NHS Foundation Trust?
If so, please contact us using this form:

Disclaimer: This message and any reply that you make will be
published on the internet. Our privacy and copyright policies:
http://www.whatdotheyknow.com/help/offic...

If you find this service useful as an FOI officer, please ask your
web manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

Disclaimer - This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. Any views or opinions expressed are those of the author and do not represent the views of Hampshire Hospitals NHS Foundation Trust unless otherwise explicitly stated. The information contained in this e-mail may be subject to public disclosure under the Freedom of Information Act 2000. Unless the information is legally exempt from disclosure, the confidentiality of this e-mail and your reply cannot be guaranteed.

hide quoted sections

Dear FOI (BNHFT),

Hi thanks for your email

if you can supply as a whole that would be great

Yours sincerely,

Sheila Hersom

Lappin, Nicola,

3 Attachments

Dear Ms Hersom,

Please find attached a formal response to your recent Freedom of
Information request and the documents referred to therein.

 

Please accept our sincere apologies for the delay.

 

Regards,

Freedom of Information Office

Hampshire Hospitals NHS Foundation Trust

Basingstoke and North Hampshire Hospital

Tel: 01256 473202

 

 

Disclaimer - This email and any files transmitted with it are confidential
and intended solely for the use of the individual or entity to which they
are addressed. Any views or opinions expressed are those of the author and
do not represent the views of Hampshire Hospitals NHS Foundation Trust
unless otherwise explicitly stated. The information contained in this
e-mail may be subject to public disclosure under the Freedom of
Information Act 2000. Unless the information is legally exempt from
disclosure, the confidentiality of this e-mail and your reply cannot be
guaranteed.

Dear Lappin, Nicola,

Thank you for you response

Yours sincerely,

Sheila Hersom