Complaints and Whistle Blowing within the trust

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Dear Basingstoke and North Hampshire NHS Foundation Trust,

Please can you supply me with statistics for the following questions under the Freedom of Information act; I require information year on year going back 5 years, itemising statistics for each hospital within your trust.

Service Users
1. How many service users have made complaints against hospitals or staff within your trust?
a. Please provide brief status of complaints (total dismissed, total on going, total completed etc.)

2. How many service users have taken the hospitals or staff to court within your trust?
a. Please provide brief status of complaints (total dismissed, total on going, total completed etc.)

3. How many service users have made taken the hospitals or staff to Judicial Review within your trust?
a. Please provide brief status of complaints (total dismissed, total on going, total completed etc.)

4. How many Serious Case Reviews are there within your trust?
a. Please provide details of these, on-going or completed.

Staff
5. How many staff working within your trust has made complaints against hospitals or other staff within your trust?
a. Please break down into positions of employment – i.e. Dr reporting admin.

6. How many staff working within your trust are whistle blowers? Do they still work within your trust?
a. Please break down into positions of employment – i.e. Dr reporting admin.

7. How many staff working within your trust have gone to or approached employment tribunals?
a. Do they still work within your trust? Please break down into positions of employment – i.e. Doctor, nurse

8. What is your policy on whistleblowing?

Management Plans & Finance

9. How Many Service users are on service plans, (per hospital within your trust and please itemise short term or long term)

10. Policy of any form of harassment from staff to service users.

11. Staffing costs over the last 5 years and forecast cost for next year breaking down into front line staff( doctors nurses etc.) and Managers / Admin

12. Policy on paging resuscitation staff when needed at times of high service users.

Yours faithfully,

Sheila Hersom

FOI (BNHFT), Basingstoke and North Hampshire NHS Foundation Trust

1 Attachment

Dear Sheila Hersom,

Please find attached a formal acknowledgement to your Freedom of Information request.

Regards,
Freedom of Information Office
Basingstoke & North Hampshire Hospital NHS Foundation Trust

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FOI (BNHFT),

Dear Ms Hersom,
I write in reference to your freedom of information request. It has taken longer than anticipated to gather all of the information you require. The Trust has some of the information and would be grateful if you could advise whether you would like this information forwarded now or whether you would prefer to have the information as a whole once available.

I look forward to hearing from you.

Best wishes,

Nicola Lappin
On behalf of
Freedom of Information Office

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Dear FOI (BNHFT),

Hi thanks for your email

if you can supply as a whole that would be great

Yours sincerely,

Sheila Hersom

Lappin, Nicola,

3 Attachments

Dear Ms Hersom,

Please find attached a formal response to your recent Freedom of
Information request and the documents referred to therein.

 

Please accept our sincere apologies for the delay.

 

Regards,

Freedom of Information Office

Hampshire Hospitals NHS Foundation Trust

Basingstoke and North Hampshire Hospital

Tel: 01256 473202

 

 

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Dear Lappin, Nicola,

Thank you for you response

Yours sincerely,

Sheila Hersom

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