Complaints and Whistle Blowing within the trust

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Dear Basildon and Thurrock University Hospitals NHS Foundation Trust,

Please can you supply me with statistics for the following questions under the Freedom of Information act; I require information year on year going back 5 years, itemising statistics for each hospital within your trust.

Service Users
1. How many service users have made complaints against hospitals or staff within your trust?
a. Please provide brief status of complaints (total dismissed, total on going, total completed etc.)

2. How many service users have taken the hospitals or staff to court within your trust?
a. Please provide brief status of complaints (total dismissed, total on going, total completed etc.)

3. How many service users have made taken the hospitals or staff to Judicial Review within your trust?
a. Please provide brief status of complaints (total dismissed, total on going, total completed etc.)

4. How many Serious Case Reviews are there within your trust?
a. Please provide details of these, on-going or completed.

Staff
5. How many staff working within your trust has made complaints against hospitals or other staff within your trust?
a. Please break down into positions of employment – i.e. Dr reporting admin.

6. How many staff working within your trust are whistle blowers? Do they still work within your trust?
a. Please break down into positions of employment – i.e. Dr reporting admin.

7. How many staff working within your trust have gone to or approached employment tribunals?
a. Do they still work within your trust? Please break down into positions of employment – i.e. Doctor, nurse

8. What is your policy on whistleblowing?

Management Plans & Finance

9. How Many Service users are on service plans, (per hospital within your trust and please itemise short term or long term)

10. Policy of any form of harassment from staff to service users.

11. Staffing costs over the last 5 years and forecast cost for next year breaking down into front line staff( doctors nurses etc.) and Managers / Admin

12. Policy on paging resuscitation staff when needed at times of high service users.

Yours faithfully,

Sheila Hersom

FOI, Basildon and Thurrock University Hospitals NHS Foundation Trust

4 Attachments

Dear Ms Hersom

Please find attached a response to your Freedom of Information request.

Kind regards

FOI office

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