Complaints and Whistle Blowing within the trust

The request was successful.

Dear Barts and The London NHS Trust,

Please can you supply me with statistics for the following questions under the Freedom of Information act; I require information year on year going back 5 years, itemising statistics for each hospital within your trust.

Service Users
1. How many service users have made complaints against hospitals or staff within your trust?
a. Please provide brief status of complaints (total dismissed, total on going, total completed etc.)

2. How many service users have taken the hospitals or staff to court within your trust?
a. Please provide brief status of complaints (total dismissed, total on going, total completed etc.)

3. How many service users have made taken the hospitals or staff to Judicial Review within your trust?
a. Please provide brief status of complaints (total dismissed, total on going, total completed etc.)

4. How many Serious Case Reviews are there within your trust?
a. Please provide details of these, on-going or completed.

Staff
5. How many staff working within your trust has made complaints against hospitals or other staff within your trust?
a. Please break down into positions of employment – i.e. Dr reporting admin.

6. How many staff working within your trust are whistle blowers? Do they still work within your trust?
a. Please break down into positions of employment – i.e. Dr reporting admin.

7. How many staff working within your trust have gone to or approached employment tribunals?
a. Do they still work within your trust? Please break down into positions of employment – i.e. Doctor, nurse

8. What is your policy on whistleblowing?

Management Plans & Finance

9. How Many Service users are on service plans, (per hospital within your trust and please itemise short term or long term)

10. Policy of any form of harassment from staff to service users.

11. Staffing costs over the last 5 years and forecast cost for next year breaking down into front line staff( doctors nurses etc.) and Managers / Admin

12. Policy on paging resuscitation staff when needed at times of high service users.

Yours faithfully,

Sheila Hersom

Fleetham Eleanor, Barts and The London NHS Trust

Dear Ms Hersom,

Request for Information [FOI/347/11]

Thank you for your request for information.

Your request is being considered under the Freedom of Information Act
and you will receive a response within the statutory timescale.

The Act defines a number of exemptions which may prevent the release of
the information you have requested. We will assess the material and if
any of the exemption categories apply then the information may not be
released. We will tell you if that is so.

If the information you request refers to a third party then they may be
consulted prior to a decision being taken on whether or not to release
the information to you. We will let you know if that is the case and
give you an indication of the timescale for providing the information.

There may a fee payable for the information you have requested. The fee
must be paid before the information is released. We will inform you if
this is the case.

Information that we may provide in response to this Freedom of
Information Act request will be subject to copyright protection. You may
ask if you can re-use the information, perhaps for commercial purposes.
Without the necessary permission, you can breach our copyright. To
enquire about re-using Trust information, please write to us at the
above address or email [email address].

If you have any queries then please contact us at
[email address]

If you are dissatisfied on how your request has been handled, you can
complain in writing to:

Remi Ogbe, Information Governance Manager, Barts and The London NHS
Trust, 1st Floor, 9 Prescot Street, E1 8PR. Email:
[email address]

If, after we have addressed your complaint, you remain dissatisfied with
how we have responded, you are entitled to appeal to the Information
Commissioner (Tel: 01625 545 745). Details are shown at
www.informationcommissioner.gov.uk.

Yours Sincerely,

Eleanor Fleetham

Corporate Services

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Fleetham Eleanor, Barts and The London NHS Trust

Dear Ms Hersom,

Thank you for your request for information about Barts and The London NHS
Trust.

In order to answer your enquiry we require some more details from you.
This will help us to identify the information you have requested. To help
us meet your request could you please reply explaining the following:

With regards to Question 2. ‘How many service users have taken the
hospitals or staff to court within your trust?’ please can you clarify if
you are referring to claims against the hospitals or staff for clinical
negligence or personal injury?

With regards to Question 2 a) ‘Please provide brief status of complaints
(total dismissed, total on going, total completed etc.)’, please can you
clarify whether you are referring to complaints, which are a separate
process to court claims, or whether you would like a brief status of the
court claims?

With regards to Question 9, please could you clarify what you mean by ‘how
many service users are on service plans, (per hospital within your trust
and please itemise short term or long term)’, in particular, please could
you indicate what you mean by service plans?

Once I have more details your request will be considered and you will
receive the information requested within the statutory timescale of 20
working days as defined by the Freedom of Information Act 2000, subject to
the information not being exempt, or certain other conditions.

Generally information provided will consist of photocopies of original
documents. If you need it in another format e.g., large print, then please
let me know.

The Act defines a number of exemptions which may prevent release of the
information you have requested. We will assess the material and if any of
the exemption categories apply then the information may not be released.
We will tell you if that is so.

If the information you request contains references to a third party then
they may be consulted prior to a decision being taken on whether or not to
release the information to you. We will let you know if this is the case
and give you an indication of the timescale for providing the information.

There may a fee payable for the information you have requested. The fee
must be paid before the information is released. We will inform you if
this is the case.

If you have any queries then please contact us at
[email address].uk 

If you are dissatisfied on how your request has been handled, you can
complain in writing to:

Remi Ogbe, Information Governance Manager, Barts and The London NHS Trust,
3rd Floor, Room 305, John Harrison House, E1 1AL. Email:
[email address]

If, after we have addressed your complaint, you remain dissatisfied with
how we have responded, you are entitled to appeal to the Information
Commissioner (Tel: 01625 545 745). Details are shown at
www.informationcommissioner.gov.uk.

Yours Sincerely,

Eleanor Fleetham

Corporate Services

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Dear Fleetham Eleanor,

Hi, thanks for your email

Q2 is for clinical negligence, and 2a complaints, i am happy to have complete list, as further questions itemise court action

Q9 is for ED management plans

Yours sincerely,

Sheila Hersom

Fleetham Eleanor, Barts and The London NHS Trust

I am on leave until Monday November 21st

Please direct your email as follows or see notes below:

FOI:

External: Please email [email address]
Internal staff: Please contact Catherine Redfern, 18x4866

RECORDS MANAGEMENT:

Please refer to our intranet page for further guidance and forms: http://bltintranet/A-Z/Recordsmanagement...

If you would like advice on records in your office please send me a meeting request.

Please email any requests for files or advice to " Records Management" in internal Trust address book. If it is an emergency which cannot wait until Monday please contact Catherine Redfern, Martyn Steers or Mustapha Haruna.

INFORMATION GOVERNANCE:

Please contact Mustapha Haruna, Martyn Steers or Remi Ogbe or see the intranet page:

http://bltintranet/A-Z/InformationGovern...

SHARED DRIVES / ELECTRONIC RECORDS:

Please contact ICT Servicedesk / Philip Fulton / Dave Burgess for any issues relating to the shared drive. There is more guidance on the intranet:

http://bltintranet/A-Z/Recordsmanagement...

If you are requesting a new all_trust shared drive folder please complete the form and follow instructions there.

http://bltintranet/A-Z/ict/documents/ICT...

If you are requesting information under the Freedom of Information Act, please resubmit your request to our dedicated enquiry address: [email address] so that it can receive prompt attention.
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Fleetham Eleanor, Barts and The London NHS Trust

Dear Ms Hersom,

Thank you for your response to our request for clarification.

We will proceed with your request under the Freedom of Information Act and you will receive a response within the statutory timescale.

The Act defines a number of exemptions which may prevent the release of the information you have requested. We will assess the material and if any of the exemption categories apply then the information may not be released. We will tell you if that is so.

If the information you request refers to a third party then they may be consulted prior to a decision being taken on whether or not to release the information to you. We will let you know if that is the case and give you an indication of the timescale for providing the information.

There may a fee payable for the information you have requested. The fee must be paid before the information is released. We will inform you if this is the case.

Information that we may provide in response to this Freedom of Information Act request will be subject to copyright protection. You may ask if you can re-use the information, perhaps for commercial purposes. Without the necessary permission, you can breach our copyright. To enquire about re-using Trust information, please write to us at [email address].

If you have any queries then please contact us at [email address]

If you are dissatisfied on how your request has been handled, you can complain in writing to:

Remi Ogbe, Information Governance Manager, Barts and The London NHS Trust, 3rd Floor, Room 305, John Harrison House, E1 1AL. Email: [email address]

If, after we have addressed your complaint, you remain dissatisfied with how we have responded, you are entitled to appeal to the Information Commissioner (Tel: 01625 545 745). Details are shown at www.informationcommissioner.gov.uk.

Yours sincerely,

Eleanor Fleetham

Corporate Services

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Fleetham Eleanor, Barts and The London NHS Trust

6 Attachments

Dear Ms Hersom,

Please find attached the Trust's response to your recent Freedom of
Information request.

Yours sincerely,

Eleanor Fleetham
Corporate Services

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Patrick Adey,

Update please

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