Complaints and Whistle Blowing within the trust

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Dear Barnet, Enfield and Haringey Mental Health NHS Trust,

Please can you supply me with statistics for the following questions under the Freedom of Information act; I require information year on year going back 5 years, itemising statistics for each hospital within your trust.

Service Users
1. How many service users have made complaints against hospitals or staff within your trust?
a. Please provide brief status of complaints (total dismissed, total on going, total completed etc.)

2. How many service users have taken the hospitals or staff to court within your trust?
a. Please provide brief status of complaints (total dismissed, total on going, total completed etc.)

3. How many service users have made taken the hospitals or staff to Judicial Review within your trust?
a. Please provide brief status of complaints (total dismissed, total on going, total completed etc.)

4. How many Serious Case Reviews are there within your trust?
a. Please provide details of these, on-going or completed.

Staff
5. How many staff working within your trust has made complaints against hospitals or other staff within your trust?
a. Please break down into positions of employment – i.e. Dr reporting admin.

6. How many staff working within your trust are whistle blowers? Do they still work within your trust?
a. Please break down into positions of employment – i.e. Dr reporting admin.

7. How many staff working within your trust have gone to or approached employment tribunals?
a. Do they still work within your trust? Please break down into positions of employment – i.e. Doctor, nurse

8. What is your policy on whistleblowing?

Management Plans & Finance

9. How Many Service users are on service plans, (per hospital within your trust and please itemise short term or long term)

10. Policy of any form of harassment from staff to service users.

11. Staffing costs over the last 5 years and forecast cost for next year breaking down into front line staff( doctors nurses etc.) and Managers / Admin

12. Policy on paging resuscitation staff when needed at times of high service users.

Yours faithfully,

Sheila Hersom

FOI (BEH-MHT), Barnet, Enfield and Haringey Mental Health NHS Trust

3 Attachments

Dear Ms Hersom,

I am pleased to attach our response to your request. I am sorry that it
has taken us longer than expected to put together the information you
requested.

I attach links to the following policies:

Q. 8 Whistleblowing
http://www.beh-mht.nhs.uk/dl/2873_677479...
nd%20the%20Disclosure%20of%20Information%20Whistleblowing%2020%204%2011.
pdf?_ts=18319&_ts=18319

Q.10 Safeguarding
http://www.beh-mht.nhs.uk/dl/17255_14247...
edure%2019th%20Jan%202011.pdf?_ts=29313&_ts=29313


http://www.beh-mht.nhs.uk/dl/13767_04270...
20policy.pdf?_ts=2076&_ts=2076


http://www.beh-mht.nhs.uk/dl/16916_28935...
y%202%206%2011%20v1.pdf?_ts=7283&_ts=7283

Q.12 Resuscitation
http://www.beh-mht.nhs.uk/dl/3977_394689...
cy.pdf?_ts=11884&_ts=11884

Yours sincerely,

Stephen Guile
Head of Corporate Affairs & Trust Secretary
Barnet, Enfield & Haringey Mental Health Trust
B2, St Ann's Hospital
St Ann's Road
London, N15 3TH
Tel 0208 442 5845
Fax 0208 442 5566

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