Complaints and Grievance handling

The request was partially successful.

Dear Yorkshire Ambulance Service NHS Trust,

Dear Officer

what is your policy for handling complaints or grievances raised by your own staff?

what are the timelines for providing an acknowledgement, investigating the grievance and providing a response.

do you provide such guidelines in written form?

are all you staff familiar with and trained on their implementation and compliance?

over the last twelve months, on how many occasions have the timelines for complaints and grievance handling been breached?

does complying wiht such guidelines form part of your service level agreement with your contracting party at the NHS or CCG?

Yours faithfully,

Gillian Lansley

FOI (YORKSHIRE AMBULANCE SERVICE NHS TRUST), Yorkshire Ambulance Service NHS Trust

1 Attachment

Dear Ms Lansley

 

Thank you for your request for information under the Freedom of
Information Act.

 

The reference number for this request is 2018/19-233. Please ensure that
you quote this number in any future correspondence.

 

We will endeavour to respond to this request at our earliest convenience.
This will be no later than 05 October 2018, which is 20 working days after
the date your request was received. 

 

Issued by Yorkshire Ambulance Service

 

Legal Services Department

[1][email address]

Tel: 01924 584116

 

[2]Description: YAS-AFT-letterhead-portrait-col

 

 

 

show quoted sections

FOI (YORKSHIRE AMBULANCE SERVICE NHS TRUST), Yorkshire Ambulance Service NHS Trust

1 Attachment

Dear Ms Lansley

 

Unfortunately the Trust is delayed in providing you with a response to FOI
2018/19-238. However, we can reassure you we are working hard to remedy
this and hope to provide you with a response at our earliest opportunity.

 

We would like to apologise for any inconvenience caused; and thank you for
you patience in this matter.

 

Kind regards

 

Issued by Yorkshire Ambulance Service

 

Legal Services Department

[1][email address]

Tel: 01924 584116

 

 

From: FOI (YORKSHIRE AMBULANCE SERVICE NHS TRUST)
Sent: 10 September 2018 08:39
To: Gillian Lansley
Cc: FOI (YORKSHIRE AMBULANCE SERVICE NHS TRUST)
Subject: FOI 2018/19-233

 

Dear Ms Lansley

 

Thank you for your request for information under the Freedom of
Information Act.

 

The reference number for this request is 2018/19-233. Please ensure that
you quote this number in any future correspondence.

 

We will endeavour to respond to this request at our earliest convenience.
This will be no later than 05 October 2018, which is 20 working days after
the date your request was received. 

 

Issued by Yorkshire Ambulance Service

 

Legal Services Department

[2][email address]

Tel: 01924 584116

 

[3]Description: YAS-AFT-letterhead-portrait-col

 

 

 

show quoted sections

FOI (YORKSHIRE AMBULANCE SERVICE NHS TRUST), Yorkshire Ambulance Service NHS Trust

4 Attachments

Dear Ms Lansley

 

Apologises for the delay in responding to your request.

 

In reply to your request for information under the FOI Act, please find
enclosed with this email the Trust's response.

 

Issued by Yorkshire Ambulance Service

 

Legal Services Department

[1][email address]

Tel: 01924 584116

 

[2]Description: YAS-AFT-letterhead-portrait-col

 

 

 

From: FOI (YORKSHIRE AMBULANCE SERVICE NHS TRUST)
Sent: 10 September 2018 08:39
To: Gillian Lansley
Cc: FOI (YORKSHIRE AMBULANCE SERVICE NHS TRUST)
Subject: FOI 2018/19-233

 

Dear Ms Lansley

 

Thank you for your request for information under the Freedom of
Information Act.

 

The reference number for this request is 2018/19-233. Please ensure that
you quote this number in any future correspondence.

 

We will endeavour to respond to this request at our earliest convenience.
This will be no later than 05 October 2018, which is 20 working days after
the date your request was received. 

 

Issued by Yorkshire Ambulance Service

 

Legal Services Department

[3][email address]

Tel: 01924 584116

 

[4]Description: YAS-AFT-letterhead-portrait-col

 

 

 

show quoted sections