Complaints and Compensation

Jon Biggs made this Freedom of Information request to Metropolitan Police Service (MPS)

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Sir/Madam,

I write with a request for information on two points:

A/ Please could you tell me how many complaints have been made against the Metropolitan Police in each of the last five financial years (07/08), (08/09), (09/10), (10/11) and (11/12). Of these, how many complaints have been upheld?
Of these, can you supply data on the result of the complaint in terms of disciplinary action etc.

B/ Please could you tell me how many cases of compensation you have settled in each of the last five financial years (07/08), (08/09), (09/10), (10/11) and (11/12).

If these are broken into areas of misconduct please supply the data.

What was the total value of the compensation payouts in relation to these cases in each of the five financial years?

Yours,

Jon Biggs

Metropolitan Police Service (MPS)

Dear Mr. Biggs

Freedom of Information Request Reference No: 2012080002930
I write in connection with your request for information which was received
by the Metropolitan Police Service (MPS) on 22/08/2012.  I note you seek
access to the following information:

"I write with a request for information on two points:    

A/ Please could you tell me how many complaints have been made against the
Metropolitan Police in each of the last five financial years (07/08),
(08/09), (09/10), (10/11) and (11/12).
Of these, how many complaints have been upheld? Of these, can you supply
data on the result of the complaint in terms of disciplinary action etc.  
 

B/ Please could you tell me how many cases of compensation you have
settled in each of the last five financial years (07/08), (08/09),
(09/10), (10/11) and (11/12).    
If these are broken into areas of misconduct please supply the data.    
What was the total value of the compensation payouts in relation to these
cases in each of the five financial years? "

Your request will now be considered in accordance with the Freedom of
Information Act 2000 (the Act).  You will receive a response within the
statutory timescale of 20 working days as defined by the Act, subject to
the information not being exempt or containing a reference to a third
party.  In some circumstances the MPS may be unable to achieve this
deadline.  If this is likely you will be informed and given a revised
time-scale at the earliest opportunity.

Some requests may also require either full or partial transference to
another public authority in order to answer your query in the fullest
possible way. Again, you will be informed if this is the case.

COMPLAINT RIGHTS

Your attention is drawn to the attached sheet, which details your right of
complaint.

Should you have any further enquiries concerning this matter, please
contact me quoting the reference number above.

Yours sincerely

R. Loizou
Policy and Support Officer
COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome and encouraged to
discuss the decision with the case officer that dealt with your request.  

Ask to have the decision looked at again –

The quickest and easiest way to have the decision looked at again is to
telephone the case officer that is nominated at the end of your decision
letter.

That person will be able to discuss the decision, explain any issues and
assist with any problems.

Complaint

If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.

Complaints should be made in writing, within forty (40) working days from
the date of the refusal notice, and addressed to:

FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF
[email address]

In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.
The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

For information on how to make application to the Information Commissioner
please visit their website at www.informationcommissioner.gov.uk.
 Alternatively, phone or write to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone:  01625 545 700

Total Policing is the Met's commitment to be on the streets and in your
communities to catch offenders, prevent crime and support victims. We are
here for London, working with you to make our capital safer.

 

Consider our environment - please do not print this email unless
absolutely necessary.

NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
notify the sender and delete it from your system.  To avoid incurring
legal liabilities, you must not distribute or copy the information in this
email without the permission of the sender. MPS communication systems are
monitored to the extent permitted by law.  Consequently, any email and/or
attachments may be read by monitoring staff. Only specified personnel are
authorised to conclude any binding agreement on behalf of the MPS by
email. The MPS accepts no responsibility for unauthorised agreements
reached with other employees or agents.  The security of this email and
any attachments cannot be guaranteed. Email messages are routinely scanned
but malicious software infection and corruption of content can still occur
during transmission over the Internet. Any views or opinions expressed in
this communication are solely those of the author and do not necessarily
represent those of the Metropolitan Police Service (MPS).

 

Find us at:

Facebook: Facebook.com/metpoliceuk

Twitter: @metpoliceuk

Metropolitan Police Service (MPS)

Dear Mr Biggs,

Freedom of Information Act Request Reference No: 2012080002930
I write in connection with your request for information that was received
by the Metropolitan Police Service (MPS) on 22 August 2012. I note that
you seek access to the following information:

"A/ Please could you tell me how many complaints have been made against
the Metropolitan Police in each of the last five financial years (07/08),
(08/09), (09/10), (10/11) and (11/12). Of these, how many complaints have
been upheld? Of these, can you supply data on the result of the complaint
in terms of disciplinary action etc.
     
B/ Please could you tell me how many cases of compensation you have
settled in each of the last five financial years (07/08), (08/09),
(09/10), (10/11) and (11/12).

If these are broken into areas of misconduct please supply the data.
     
What was the total value of the compensation payouts in relation to these
cases in each of the five financial years?"
This email is to inform you that I cannot identify specific records that
will satisfy your request based on the details you have provided.  To
enable the MPS to meet your request could you please confirm whether you
wish to receive compensation settlements arising from the complaints
referred to at point 'A' of your request or whether question B is a
separate question to question A. Please note that the MPS will be unable
to provide compensation settlements arising from complaints but can answer
question A and question B separately.

After receiving your reply, your request will then be considered and you
will receive the information requested within the statutory timescale of
20 working days, subject to the information not being exempt or containing
a reference to a third party.

However, if the requested additional information has not been received by
24 September 2012, I will assume that you no longer wish to proceed with
this request and will treat it as withdrawn.

COMPLAINT RIGHTS

Your attention is drawn to the attached sheet which details your right of
complaint.

Should you have any further enquiries concerning this matter, please write
or contact Damion Baird on telephone number 0207 161 6510 quoting the
reference number above.

Yours sincerely,

Damion Baird
Information Manager
Directorate of Professional Standards
COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome and encouraged to
discuss the decision with the case officer that dealt with your request.  

Ask to have the decision looked at again –

The quickest and easiest way to have the decision looked at again is to
telephone the case officer that is nominated at the end of your decision
letter.

That person will be able to discuss the decision, explain any issues and
assist with any problems.

Complaint

If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.

Complaints should be made in writing, within forty (40) working days from
the date of the refusal notice, and addressed to:

FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF
[email address]

In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.
The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

For information on how to make application to the Information Commissioner
please visit their website at www.informationcommissioner.gov.uk.
 Alternatively, phone or write to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone:  01625 545 700

Total Policing is the Met's commitment to be on the streets and in your
communities to catch offenders, prevent crime and support victims. We are
here for London, working with you to make our capital safer.

 

Consider our environment - please do not print this email unless
absolutely necessary.

NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
notify the sender and delete it from your system.  To avoid incurring
legal liabilities, you must not distribute or copy the information in this
email without the permission of the sender. MPS communication systems are
monitored to the extent permitted by law.  Consequently, any email and/or
attachments may be read by monitoring staff. Only specified personnel are
authorised to conclude any binding agreement on behalf of the MPS by
email. The MPS accepts no responsibility for unauthorised agreements
reached with other employees or agents.  The security of this email and
any attachments cannot be guaranteed. Email messages are routinely scanned
but malicious software infection and corruption of content can still occur
during transmission over the Internet. Any views or opinions expressed in
this communication are solely those of the author and do not necessarily
represent those of the Metropolitan Police Service (MPS).

 

Find us at:

Facebook: Facebook.com/metpoliceuk

Twitter: @metpoliceuk

Dear Metropolitan Police Service (MPS),

c/o Damion Baird, Information Manager

Thank you for your request for clarification dated 24 August 2012, I can confirm that questions A and B are intended to be answered separately.

The questions again are as follows:

"A/ Please could you tell me how many complaints have been made against the Metropolitan Police in each of the last five financial years (07/08), (08/09), (09/10), (10/11) and (11/12). Of these, how many complaints have been upheld? Of these, can you supply data on the result of the complaint in terms of disciplinary action etc.

B/ Please could you tell me how many cases of compensation you have settled in each of the last five financial years (07/08), (08/09), (09/10), (10/11) and (11/12).

If these are broken into areas of misconduct please supply the data.

What was the total value of the compensation payouts in relation to these cases in each of the five financial years?

Yours faithfully,

Jon Biggs

Metropolitan Police Service (MPS)

I am currently out of the office returning on 03 September 2012. Please
refer any urgent enquiries to Carol Conway or Margaret Bunker. Their email
addresses are [email address] and [email address]

Regards

Damion Baird

Total Policing is the Met's commitment to be on the streets and in your
communities to catch offenders, prevent crime and support victims. We are
here for London, working with you to make our capital safer.

 

Consider our environment - please do not print this email unless
absolutely necessary.

NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
notify the sender and delete it from your system.  To avoid incurring
legal liabilities, you must not distribute or copy the information in this
email without the permission of the sender. MPS communication systems are
monitored to the extent permitted by law.  Consequently, any email and/or
attachments may be read by monitoring staff. Only specified personnel are
authorised to conclude any binding agreement on behalf of the MPS by
email. The MPS accepts no responsibility for unauthorised agreements
reached with other employees or agents.  The security of this email and
any attachments cannot be guaranteed. Email messages are routinely scanned
but malicious software infection and corruption of content can still occur
during transmission over the Internet. Any views or opinions expressed in
this communication are solely those of the author and do not necessarily
represent those of the Metropolitan Police Service (MPS).

 

Find us at:

Facebook: Facebook.com/metpoliceuk

Twitter: @metpoliceuk

Metropolitan Police Service (MPS)

Dear Mr Biggs

Freedom of Information Request Reference No: 2012090000225
I write in connection with your request for information dated 04 September
2012 which was received by the Metropolitan Police Service (MPS) on
04/09/2012.  I note you seek access to the following information:

* B/ Please could you tell me how many cases of compensation you have
settled in each of the last five financial years (07/08), (08/09),
(09/10), (10/11) and (11/12). If these are broken into areas of
misconduct please supply the data. What was the total value of the
compensation payouts in relation to these cases in each of the five
financial years? Yours faithfully, Jon Biggs

Your request will now be considered in accordance with the Freedom of
Information Act 2000 (the Act).  You will receive a response within
the statutory timescale of 20 working days as defined by the Act,
subject to the information not being exempt or containing a reference
to a third party.  In some circumstances the MPS may be unable to
achieve this deadline.  If this is likely you will be informed and
given a revised time-scale at the earliest opportunity.

Some requests may also require either full or partial transference to
another public authority in order to answer your query in the fullest
possible way. Again, you will be informed if this is the case.

COMPLAINT RIGHTS

Your attention is drawn to the attached sheet, which details your
right of complaint.

Should you have any further enquiries concerning this matter, please
write or contact Alison Horner on telephone number 0207 230 7541
quoting the reference number above.

Yours sincerely

Alison Horner
LINC Manager
COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think
the decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome and encouraged to
discuss the decision with the case officer that dealt with your
request.  

Ask to have the decision looked at again –

The quickest and easiest way to have the decision looked at again is
to telephone the case officer that is nominated at the end of your
decision letter.

That person will be able to discuss the decision, explain any issues
and assist with any problems.

Complaint

If you are dissatisfied with the handling procedures or the decision
of the MPS made under the Freedom of Information Act 2000 (the Act)
regarding access to information you can lodge a complaint with the MPS
to have the decision reviewed.

Complaints should be made in writing, within forty (40) working days
from the date of the refusal notice, and addressed to:

FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF
[email address]

In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.
The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied
with the decision you may make application to the Information
Commissioner for a decision on whether the request for information has
been dealt with in accordance with the requirements of the Act.

For information on how to make application to the Information
Commissioner please visit their website at
www.informationcommissioner.gov.uk.  Alternatively, phone or write to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone:  01625 545 700

Total Policing is the Met's commitment to be on the streets and in your
communities to catch offenders, prevent crime and support victims. We are
here for London, working with you to make our capital safer.

 

Consider our environment - please do not print this email unless
absolutely necessary.

NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
notify the sender and delete it from your system.  To avoid incurring
legal liabilities, you must not distribute or copy the information in this
email without the permission of the sender. MPS communication systems are
monitored to the extent permitted by law.  Consequently, any email and/or
attachments may be read by monitoring staff. Only specified personnel are
authorised to conclude any binding agreement on behalf of the MPS by
email. The MPS accepts no responsibility for unauthorised agreements
reached with other employees or agents.  The security of this email and
any attachments cannot be guaranteed. Email messages are routinely scanned
but malicious software infection and corruption of content can still occur
during transmission over the Internet. Any views or opinions expressed in
this communication are solely those of the author and do not necessarily
represent those of the Metropolitan Police Service (MPS).

 

Find us at:

Facebook: Facebook.com/metpoliceuk
Twitter: @metpoliceuk

Metropolitan Police Service (MPS)

6 Attachments

Dear Mr Biggs,

Freedom of Information Request Reference No:  2012080002930

I write in response to your request for information that was received by
the Metropolitan Police Service (MPS) on 03 September 2012. I note that
you seek access to the following information:

"a. Please could you tell me how many complaints have been made against
the Metropolitan Police in each of the last five financial years (07/08),
(08/09), (09/10), (10/11) and (11/12). Of these, how many complaints have
been upheld? Of these, can you supply data on the result of the complaint
in terms of disciplinary action etc."
     
Following receipt of your request, I have conducted searches to locate
information relevant to your request. I can confirm that information of
the description specified is held by the MPS.

DECISION
I have disclosed the located information to you.

The Police Reform Act 2002 (the legislation which governs how the Police
Service records public complaints), in broad terms, defines a public
complaint as an expression of dissatisfaction with the conduct of a person
serving with the police. I have accordingly understood your request to
refer to public complaints received by the MPS as defined by this Act as
opposed to complaints about the MPS as an organisation. Complaints that
are not about the conduct of an employee of the MPS but are in fact
directed at a member of staff in the proper discharge of their duty under
the 'Direction and Control' of the Commissioner, are not recorded as
public complaints under the Police Reform Act 2002. It is accordingly not
possible to accurately respond to a request that concerns complaints that
have been treated as matters of Direction and Control as opposed to public
complaints. I trust that I have properly interpreted/understood your
request. Please contact me using the email address or telephone number
provided if I have misunderstood any aspect of your request.

Table one: Public complaints recorded against MPS police officers and
members of police staff from 01 April 2007 to 31 March 2012, broken down
by number of cases and financial year.

Table one provides the number of cases (i.e. the number of separate
incidents) from which allegations about police officers and police staff
arose.

Ensuring that the general public are satisfied with their contact with
police is a priority for the MPS and we are committed to improving the
service we provide to the public in London. An important part of this is
making sure that the general public are confident in making a complaint
following contact with police and that the complaints system is as
accessible as possible.

The MPS strongly encourages the reporting of complaints as it is only
through working with the general public and learning which areas we should
focus on, that we can continue to improve our service. We have accordingly
made it easier for people to make complaints online and though our
dedicated team at the Directorate of Professional Standards. In addition,
the widening of the definition of who can complain; an increase in police
employees that members of the public can complain about; and an increase
in the access points that people can make complaints through (i.e.
Independent Police Complaints Commission, Outreach Services etc) have led
to an increase in the number of complaints recorded against police. This
should not necessarily be viewed as a negative trend. The IPCC has
expressed a view that an increase in complaint allegations is an indicator
that public confidence in the complaints procedure is increasing. We will
accordingly continue to work with the IPCC to increase public confidence
in the complaints system and to improve the service we provide to the
public by acting on the feedback we receive.
 
Table two: Public complaints officer/staff allegations recorded against
MPS police officers and members of police staff from 01 April 2007 to 31
March 2012, broken down by type description  and financial year.

Table two provides the number of officer/staff allegations arising from
cases provided in table one. For example, a member of the public is
stopped by two police officers and searched. The member of public is
unhappy and complains alleging that they were stopped unfairly by the
officers owing to their ethnicity and that both officers were rude. This
is one case (i.e. one incident), two allegations (i.e. one allegation of
discrimination and one allegation of incivility) and four officer
allegations (i.e. two allegations per officer). The number of
officer/staff allegations (as present in table two) will accordingly be
greater than the number of cases (as present in table one). Please also
find the definitions (on page 166 -171 of the IPCC Statutory Guidance that
can be downloaded via the internet link below) of the allegation types
present in table two.

IPCC Statutory Guidance
http://statguidance.ipcc.gov.uk/Pages/de...

It is important to note that the allegation types are broad descriptors of
the allegations made and will contain allegations that range in gravity.
For example, the allegation category corrupt practice will include
allegations that would not be considered 'corruption' in accordance with
common usage of this term. The range of disciplinary outcomes (as present
within tables four, five and six) accordingly reflects the nature of each
offence proven against each officer/member of staff in question and
represents a proportionate resolution to the breach of the standards of
behaviour. The MPS will always robustly discipline police officers and
members of police staff whose behaviour is proven to have fallen below the
high standards of behaviour expected.  

Table three: Public complaint officer/staff allegations recorded against
MPS police officers and members of police staff from 01 April 2007 to 31
March 2012, broken down by result against officer/staff member and
financial year.

Please find definitions of the result against officer/staff descriptions
present within table three.
'Local Resolution' refers to instances where the complaint is resolved at
a local level such as a police station or basic command unit. A local
resolution may take the form of:

* The provision of information and an explanation to the complainant to
clear up a misunderstanding
* An apology issued on behalf of the police service
* Identifying lessons from the complaint and accepting that something
could have been handled better
* An explanation regarding action taken to stop the same thing happening
again
* Action taken by a manager to change the way a police officer or member
of staff behaves

'Dispensation' refers to instances where a force or police authority
considers that no action should be taken about a complaint. There are
established grounds upon which a dispensation to investigate may be
granted. These include:

* Where more than 12 months have elapsed between the incident giving
rise to the complaint and the making of the complaint, where there is
no good reason for the delay or injustice would be caused.
* The matter is already the subject of a complaint.
* The complaint is anonymous.
* The complaint is vexatious, oppressive or otherwise an abuse of the
procedures for dealing with complaints.
* The complaint is repetitious.
* It is not reasonably practicable to complete the investigation of the
complaint.

A force or police authority must obtain IPCC agreement for a dispensation.

'Discontinuance' refers to instances where a force considers that it is no
longer practical to continue with an investigation and is unable to
conclude the investigation. There are established grounds upon which a
discontinuance may be granted. A force or police authority must obtain
IPCC agreement for a discontinuance.

'Withdrawn' refers to instances where the complainant or person acting on
their behalf retracts the complaint.
Substantiated/Case to answer' refers to instances where, following
investigation, the investigating officer determines that, based upon the
available evidence, there is a case to answer in relation to an allegation
made concerning an officer's conduct. Please note that the change from
term 'substantiated' to a 'case to answer' is as a result of a change in
legislation that governs the police disciplinary process.    

'Unsubstantiated/No case to answer' refers to instances where, following
investigation, the investigating officer determines that, based upon the
available evidence, there is not a case to answer in relation to an
allegation made concerning an officer's conduct.  Please note that the
change from term 'unsubstantiated' to 'no case to answer' is as a result
of a change in legislation that governs the police disciplinary process.  
 

'Awaits Result' refers to instances where the investigation into an
allegation against an officer has not been concluded.
Table four: Public complaint officer/staff allegations recorded against
MPS police officers and members of police staff from 01 April 2007 to 31
March 2012, broken down by action against officer/staff member and
financial year.

Police Conduct Regulations
From the 01 December 2008, the MPS, as did all police forces in England
and Wales, became subject to the Police (Conduct) Regulations 2008. These
regulations replaced the Police (Conduct) Regulations 2004 and introduced
two defined levels of misconduct being 'Misconduct' and 'Gross
Misconduct'. 'Formal misconduct' as present within table four refers to
formal disciplinary action taken under the Police (Conduct) Regulations
2004 where as 'formal action' refers to formal disciplinary action taken
under the Police (Conduct) Regulations 2008.

'Management action' is not a formal misconduct outcome but is considered
to be part of the normal managerial responsibility of managers in the
police service. Management action may include:

* Pointing out how the behaviour fell short of the expectations set out
in the Standards of Professional Behaviour
* Identifying expectations for future conduct
* Establishing an improvement plan
* Addressing any underlying causes of misconduct

'UPP' refers to the Unsatisfactory Performance Procedures.  

Please note that police officers and members of police staff are subject
to different disciplinary procedures.
Table five: Public complaint officer/staff allegations recorded against
MPS police officers and members of police staff from 01 April 2007 to 31
March 2012, broken down by formal misconduct sanction against
officer/staff member and financial year.

The formal misconduct sanctions provided in table five are a breakdown of
the formal misconduct taken under the Police (Conduct) Regulations 2004 as
present within table four.
Table six: Public complaint officer/staff allegations recorded against MPS
police officers and members of police staff from 01 April 2007 to 31 March
2012, broken down by formal action sanction against officer/staff member
and financial year.

 

The formal action sanctions provided in table six are a breakdown of the
formal action taken under the Police (Conduct) Regulations 2008 as present
within table four.

Securing and maintaining the trust of the community is integral to the
principle of policing by consent and in order to continue to do so, the
MPS recognises that its staff must act with professionalism and integrity
whether on or off-duty. The MPS treats each occasion when an allegation is
made about the conduct of its staff extremely seriously and will fully
investigate each incident to determine whether the conduct of that member
of staff has breached the standards of professional behaviour. Where the
conduct of staff is proven to have fallen below the standards of behaviour
expected, the MPS will take robust action to ensure that its staff are
appropriately disciplined and that lessons are learnt from each case.
As London’s largest single employer, the MPS employs over 31,000 police
officers together with about 13,000 police staff and more than 5,000
volunteer police officers in the Metropolitan Special Constabulary and its
Employer Supported Policing programme. The number of police officers and
police staff that have an allegation of misconduct proven against them as
a result of a public complaint accordingly, represents a very small
percentage of those officers and staff employed by the MPS.

All MPS employees are expected to behave professionally, ethically and
with the utmost integrity at all times. Any instance where the conduct of
our staff is alleged to have fallen below the standards of behaviour
expected is treated extremely seriously by the MPS.
This notice concludes your request for information. I would like to take
this opportunity to thank you for your interest in the MPS.

If you are dissatisfied with this response please read the attached paper
entitled Complaint Rights which explains how to make a complaint.  

Should you have any further enquiries concerning this matter, please
contact me on 0207 161 6510 or at the address at the top of this email,
quoting the reference number above.

Yours sincerely

Damion Baird
Information Manager
Directorate of Professional Standards  
In complying with their statutory duty under sections 1 and 11 of the
Freedom of Information Act 2000 to release the enclosed information, the
Metropolitan Police Service will not breach the Copyright, Designs and
Patents Act 1988. However, the rights of the copyright owner of the
enclosed information will continue to be protected by law.  Applications
for the copyright owner's written permission to reproduce any part of the
attached information should be addressed to MPS Directorate of Legal
Services, 1st Floor (Victoria Block), New Scotland Yard, Victoria, London,
SW1H 0BG.
COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome and encouraged to
discuss the decision with the case officer that dealt with your request.  

Ask to have the decision looked at again –

The quickest and easiest way to have the decision looked at again is to
telephone the case officer that is nominated at the end of your decision
letter.

That person will be able to discuss the decision, explain any issues and
assist with any problems.

Complaint

If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.

Complaints should be made in writing, within forty (40) working days from
the date of the refusal notice, and addressed to:

FOI Complaint
Public Access Office
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Metropolitan Police Service (MPS)

Dear Mr Biggs

Freedom of Information Request Reference No:  2012090000225

I write in connection with your request for information dated 4 September
2012 which was received by the Metropolitan Police Service (MPS) on
04/09/2012. I apologise for the delay in sending out our response.  I note
you seek access to the following information:

B/ Please could you tell me how many cases of compensation you have
settled in each of the last five financial years (07/08), (08/09),
(09/10), (10/11) and (11/12).  
If these are broken into areas of misconduct please supply the data.
What was the total value of the compensation payouts in relation to these
cases in each of the five financial years?    
Yours faithfully,     Jon Biggs

EXTENT OF SEARCHES TO LOCATE INFORMATION

To locate the information relevant to your request searches were conducted
at Directorate of Legal Services.

RESULT OF SEARCHES

The searches located records relevant to your request.

DECISION

I have today decided to disclose the located information to you in full.

Please find below table which will inform you for each financial year how
many claims and the global amount of compensation paid out in the same
year. The compensation summarises how much has been paid out in claims
during each of the financial years. Please note these figures relate to
damages (compensation), it does not include third party costs and vehicle
damage.

                        Number of Claims        Compensation Paid

2007/2008                1,683                        £2,950,176
2008/2009                1,690                        £3,206,544
2009/2010                1,709                        £2,939,792
2010/2011                1,470                        £2,524,898
2011/2012                1,145                        £1,567,125

Once again apologies for the delay in sending out this response.

COMPLAINT RIGHTS

Your attention is drawn to the attached sheet which details your right of
complaint.

Should you have any further enquiries concerning this matter, please write
or contact Directorate of Legal Services on telephone number 0207 230 6999
quoting the reference number above.

Yours sincerely

Alison Horner

P.P. Franca Oliffe
Assistant Director (Management & Support)
In complying with their statutory duty under sections 1 and 11 of the
Freedom of Information Act 2000 to release the enclosed information, the
Metropolitan Police Service will not breach the Copyright, Designs and
Patents Act 1988. However, the rights of the copyright owner of the
enclosed information will continue to be protected by law.  Applications
for the copyright owner's written permission to reproduce any part of the
attached information should be addressed to MPS Directorate of Legal
Services, 1st Floor (Victoria Block), New Scotland Yard, Victoria, London,
SW1H 0BG.
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Prior to lodging a formal complaint you are welcome and encouraged to
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the date of the refusal notice, and addressed to:

FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF
[email address]

In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.
The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

For information on how to make application to the Information Commissioner
please visit their website at www.informationcommissioner.gov.uk.
 Alternatively, phone or write to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone:  01625 545 700

Total Policing is the Met's commitment to be on the streets and in your
communities to catch offenders, prevent crime and support victims. We are
here for London, working with you to make our capital safer.

 

Consider our environment - please do not print this email unless
absolutely necessary.

NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
notify the sender and delete it from your system.  To avoid incurring
legal liabilities, you must not distribute or copy the information in this
email without the permission of the sender. MPS communication systems are
monitored to the extent permitted by law.  Consequently, any email and/or
attachments may be read by monitoring staff. Only specified personnel are
authorised to conclude any binding agreement on behalf of the MPS by
email. The MPS accepts no responsibility for unauthorised agreements
reached with other employees or agents.  The security of this email and
any attachments cannot be guaranteed. Email messages are routinely scanned
but malicious software infection and corruption of content can still occur
during transmission over the Internet. Any views or opinions expressed in
this communication are solely those of the author and do not necessarily
represent those of the Metropolitan Police Service (MPS).

 

Find us at:

Facebook: Facebook.com/metpoliceuk

Twitter: @metpoliceuk

Dear Metropolitan Police Service (MPS),

Thank you for your reply, which is comprehensive except in one specific deatil. Please can you clarify why the data on sanctions only applies to 2007/8 and 2008/9. Do you not hold the data for the other years (2009/10, 2010/11 and 2011/2) or has it been witheld.

Yours faithfully,

Jon Biggs

Metropolitan Police Service (MPS)

Dear Mr Biggs

Further to your query, the number of claims and the compensation paid out for the financial years mentioned from 2007/08 - 2011/12 was provided within our response. Please find below the information again in case it did not reach you the first time.

Number of Claims Compensation Paid

2007/2008 1,683 £2,950,176
2008/2009 1,690 £3,206,544
2009/2010 1,709 £2,939,792
2010/2011 1,470 £2,524,898
2011/2012 1,145 £1,567,125

Regards

Alison Horner

Legal Information Centre Manager│Directorate of Legal Services

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Dear Metropolitan Police Service (MPS),

Thanks for your resposne, unfortunately I was not asking
for you to resend the compensation amounts for the five years in question, I was rather querying why out of all the six gifs you sent me as attachments, five listed statistics for each of the five years but the one regarding sanctions only listed two years. Could you send me the data for the other three years or explain why it is missing, then my request is finished.

Yours faithfully,

Jon Biggs

Metropolitan Police Service (MPS)

Dear Mr Biggs,

Thank you for your recent enquiry that relates to your Freedom of
Information Act request dated 22 August 2002. In your email, you have
asked why table 5 only includes police officer/staff public complaint
allegations from financial years 2007/08 and 2008/09. The reason for this
is that table 5 only includes 'formal misconduct' outcomes under the
Police (Conduct) Regulations 2004. This covers the period 01 April 2007 to
30 November 2008 when formal disciplinary action was referred to as
'formal misconduct' in accordance with these regulations.

After the 01 December 2008, the Police (Conduct) Regulations 2008
superseded the aforementioned Police (Conduct) Regulations 2004 and formal
disciplinary action was referred to as 'formal action'. The formal action
outcomes for the period 01 December 2008 to 31 March 2012, were provided
in table 6.

Yours sincerely

Damion

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