Dear Sheffield City Council,
I would like to be provided with the following information:
For each year since 2005;
The number of complaints against Hackney Carriage drivers that were lodged with the Council
the nature of the complaints;
whether the complaint was upheld or not and;
the action taken against the Hackney Carriage driver for each complaint that was upheld
Dear Mr Green
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You should expect to receive a reply within 20 working days.
For more information visit the councils freedom of information page
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Dear Mr Green
Please find attached a part answer to the questions you asked.
We introduced a new software system which slightly changed the way we
record complaints and outcomes and I cannot give individual outcomes as
these are on individual files for 2009, and the back end of 2008,
The system we now use is geared to record the record of the individual
driver an is not easily extracted without giving out personal information
which is covered by the Data Protection Act, and would not be in the
In 2009 we had 109 complaints. The outcomes of which can differ from No
action to Revocation of licenses.
Chief Licensing Officer, Taxi Licensing, Legal & Governance, Sheffield
City Council, Town Hall. Pinstone Street, Sheffield S1 2HH
Telephone 0114 2736933 Fax 01142734073
Email [email address] www.sheffield.gov.uk
Sheffield - Where Everyone Matters
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