Complaints against private healthcare providers delivering NHS contracts.

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phsothefacts Pressure Group

Dear Parliamentary and Health Service Ombudsman,

1. Has the Ombudsman investigated any complaints against private healthcare providers such as Virgincare in the last 3 years? (note Virgincare is just an example for clarification - please include all private healthcare providers delivering NHS contracts in your search).

2. Has the Ombudsman upheld any complaints against private healthcare providers in the last 3 years? If so please provide a breakdown.

3. Is it beyond the remit of the Ombudsman to investigate private healthcare providers? If so please provide me with the specific legislation which prevents such investigation. By specific please give numbered reference and not just generalised documentation.

Yours faithfully,

Della Reynolds.

phsothefacts Pressure Group

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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InformationRights, Parliamentary and Health Service Ombudsman

Dear Della Reynolds

 

PHSO reference FDN-275094

Your request for information

 

Thank you for your correspondence of 28^th February 2018 in which you
requested information from the PHSO.

 

Your request shall be handled as a request under the Freedom of
Information Act 2000. A response shall be sent on or before 28^th March
2018.

 

Regards,

 

 

Freedom of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

E: [1][email address]

W: [2]www.ombudsman.org.uk

 

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References

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InformationRights, Parliamentary and Health Service Ombudsman

Dear Della Reynolds

 

PHSO reference FDN-275094

Response to your request for information

 

Thank you for your request of 28 February 2018. Our response is as
follows:

 

1. Has the Ombudsman investigated any complaints against private
healthcare providers such as Virgincare in the last 3 years?  (note
Virgincare is just an example for clarification - please include all
private healthcare providers delivering NHS contracts in your search).

 

2. Has the Ombudsman upheld any complaints against private healthcare
providers in the last 3 years?  If so please provide a breakdown.

 

Yes, please see table for details:

 

+-----------------------------------------------------------------------+
|Independent Provider Complaints |2014/15 |2015/16 |2016/17 |
|----------------------------------------+----------+---------+---------|
|Complaints received | 762| 699| 841|
|----------------------------------------+----------+---------+---------|
|Complaints accepted for investigation | 205| 175| 202|
|----------------------------------------+----------+---------+---------|
|Investigations concluded | 205| 152| 226|
|----------------------------------------+----------+---------+---------|
|  - upheld | 31| 14| 13|
|----------------------------------------+----------+---------+---------|
|  - partly upheld | 38| 36| 52|
+-----------------------------------------------------------------------+

 

3. Is it beyond the remit of the Ombudsman to investigate private
healthcare providers? If so please provide me with the specific
legislation which prevents such investigation.  By specific please give
numbered reference and not just generalised documentation.

 

Bodies that are subject to investigation are listed in Section 2 of the
Health Service Commissioners Act 1993. Details about complaints against
private healthcare providers are available on our website:

 

[1]https://www.ombudsman.org.uk/making-comp...

 

 

Right of appeal

 

If you have any queries about this response, please contact the Freedom of
Information Team. Please remember to quote the reference number above in
any future communications. If you are unhappy with the service you have
received in relation to your request or wish to request an internal
review, please respond to this email and explain why you are dissatisfied.

 

If you are not content with the outcome of your internal review, you may
apply directly to the Information Commissioner’s Office for a decision.
Generally, the Commissioner will not make a decision unless you have
exhausted the complaints procedure provided by the PHSO. The Information
Commissioner’s Office can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

[2]https://ico.org.uk/

 

Regards,

 

 

Freedom of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

E: [3][email address]

W: [4]www.ombudsman.org.uk

______________________________________________________________________
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References

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2. https://ico.org.uk/
3. mailto:[email address]
4. http://www.ombudsman.org.uk/
http://www.ombudsman.org.uk/

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