Dear [name removed]

Reference No : DM98/12

Thank you for your application for information concerning numbers of employees / numbers of complaints received. This will be dealt with under the
terms of the Freedom of Information Act 2000.

Your request will now be considered and you will receive a response within the statutory timescale of 20 working days as defined by the Act, subject
to the information not being exempt nor containing a reference to a third party. In the event that we are not able to achieve this deadline you
will be informed at the earliest opportunity and given a revised time-scale.

There may be a fee payable for the retrieval, collation and provision of the information you have requested. If this is the case you will be
informed and the 20 working day timescale will be suspended until we receive payment from you.

Some requests may also require either full or partial transfer to another public authority in order to answer your query in the fullest possible
way. Again, you will be informed if this is the case.

Yours sincerely,

Mr D May
Disclosure Analyst
Information Bureau
Merseyside Police
PO Box 59, Liverpool. L69 1JD
Telephone: 0151 777 7021
Fax: 0151 777 7099
Email : [Merseyside Police request email]

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This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.

If you have received this email in error please notify the sender as soon
as possible.

This footnote confirms that all reasonable steps have been taken to
ensure that this email message has been swept for the presence of
computer viruses.

The views expressed in this communication may not necessarily be the
views of Merseyside Police.

All communications, including telephone calls and electronic messages to
and from Merseyside Police may be subject to monitoring and recording.
============================================================

Dear [name removed]

Response Letter - FOI Application DM98/12 (please quote in all
correspondence)

I write in connection with your request for information which was received
by Merseyside Police on 08/05/2012. I note that you seek access to the
following information:

1) How many Police Officers are currently employed by Merseyside police?

2) How many Police Staff are currently employed by Merseyside police?

3) How many complaints against Merseyside Police Officers have been made in
the past year? (05/05/2011 to 05/05/2012)

4) How many complaints against Merseyside Police Staff have been made in
the past year? (05/05/2011 to 05/05/2012)

5) From Customer feedback, How many people are satisfied with Merseyside
Police Service?

Following receipt of your request searches were conducted within Merseyside
Police to locate information relevant to your request. I can confirm that
the information that you requested is held by Merseyside Police.

To locate the information relevant to your request, searches were conducted
in the the Information Bureau and the Professional Standards Department.
The searches located records relevant to your request.

I have today decided to:

i) Exempt parts 1, 2 and 5 of your request under Section 21 of the Freedom
Of Information Act, and;
ii) Exempt parts 3 and 4 of your request under Section 12 of the Freedom Of
Information Act

Section 21 states that information that is reasonably accessible via other
means is exempt from disclosure.

Section 12 states that information need not be disclosed if the cost of
retrieving that information exceeds £450, or 18 hours based on a cost of
£25 per hour.

This communication therefore serves as a Refusal Notice under the FOI Act.
However, some information has been provided which may be of use to you.
Please find attached my full Response Table.

(See attached file: DM98-12 Response Table.doc)

Complaint Rights

Your attention is drawn to the information following this response, which
details your rights of review and of complaint.

Should you have any further enquiries concerning this matter, please write
to or e-mail me at the below address, quoting the reference number above.

Yours sincerely

Mr D May
Disclosure Analyst
Information Access Unit
Information Bureau
Merseyside Police
PO BOX 59
LIVERPOOL L69 1JD
Tel: 0151 777 7021
Fax: 0151 777 7099
E-mail: [Merseyside Police request email]

Making a complaint or appeal about your Freedom of Information response

We accept that sometimes you may not agree with the decision we’ve made

about your Freedom of Information request. If this is the case there is an

internal complaints procedure that should be followed.

You should make your complaint in writing to:

Information Access Unit

Information Bureau

Merseyside Police

PO BOX 59

LIVERPOOL

L69 1JD

It should detail:

What the original request was

The nature of the complaint

Why you feel you should have received more information

Your complaint will be fully investigated and will be dealt with by a staff

member who was not involved in the original decision. We will write to you

to advise the outcome of your complaint.

If you are dissatisfied with the results of your complaint you have the

right to appeal to the Information Commissioner. He can be contacted at:

The Office of the Information Commissioner

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

More information is available from the Information Commissioner's website

http://www.ico.gov.uk

============================================================
This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.

If you have received this email in error please notify the sender as soon
as possible.

This footnote confirms that all reasonable steps have been taken to
ensure that this email message has been swept for the presence of
computer viruses.

The views expressed in this communication may not necessarily be the
views of Merseyside Police.

All communications, including telephone calls and electronic messages to
and from Merseyside Police may be subject to monitoring and recording.
============================================================