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Complaints against NHS Fife

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Martin James Keatings

Dear Scottish Public Services Ombudsman,

For each of the previous 5 years, please provide statistics on

1. The number of complaints made against NHS Fife
2. The number of complaints made against each individual Health Board in Scotland

Yours faithfully,

Martin James Keatings

Scottish Public Services Ombudsman

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Scottish Public Services Ombudsman

1 Attachment

Dear Mr Keatings

Your request for information

I refer to your email of 12 February 2019.  In your correspondence you ask
“For each of the previous 5 years, please provide statistics on  1. The
number of complaints made against NHS Fife 2. The number of complaints
made against each individual Health Board in Scotland”.

We will be dealing with your request in line with the Freedom of
Information (Scotland) Act 2002, which provides a right to request access
to information we hold.  The Act states that we must reply to you within
20 working days of us receiving your request.  This means we will reply to
you by 11 March 2019 at the latest.  We will, of course, reply sooner if
we are able to do so.

If you have any queries in the meantime, please do not hesitate to contact
us.

Yours sincerely

Elena Carrara | Team Assistant | Scottish Public Services Ombudsman

SPSO, Bridgeside House, 99 McDonald Road, Edinburgh, EH7 4NS | Tel: 0800
377 7330 | [1][email address] | [2]http://www.spso.org.uk 

 

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References

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4. https://www.spso.org.uk/privacy-notice-a...

Scottish Public Services Ombudsman

2 Attachments

Dear Mr Keatings

I refer to your email of 12 February 2019.  In your correspondence you ask
“For each of the previous 5 years, please provide statistics on  1. The
number of complaints made against NHS Fife 2. The number of complaints
made against each individual Health Board in Scotland”.  Your request has
been processed in line with the Freedom of Information (Scotland) Act 2002
(FOISA), and I can now respond as follows.

We report our official complaints statistics once a year on our website at
[1]https://www.spso.org.uk/statistics.  Here you will find tables for
complaints received and determined each year, by authority.  As this
information is available on our website, it is exempt information under
section 25 of the FOISA (information otherwise accessible).  We aim to
report our official statistics for 2018/19 in May. 

We report more detailed findings on our website at
[2]https://www.spso.org.uk/our-findings.  You can search these reports by
organisation, sector, and report date.

Section 19 of the Scottish Public Services Ombudsman Act 2002 strictly
prohibits us from disclosing information obtained in connection with any
matter in respect of which a complaint has been made, except for specified
purposes.  Disclosing information under the FOISA is not one of those
specified purposes.  This means that we consider that any information
about the complaints we receive further to what is reported on our website
will be exempt information under section 26(a) of the FOISA (prohibited by
or under an enactment).  This is an absolute exemption, which means there
is no requirement to apply the public interest test.

Your Right to Request a Review and of Appeal

You have a right under FOISA to request a review of any part of this
decision, or of the handling of your request, and of appeal to the
Scottish Information Commissioner if you remain dissatisfied.  Details
about requesting a review and appealing to the Commissioner are set out on
page 3 of the attached information leaflet 'Your Information Rights &
SPSO'.

Yours sincerely

Helen Littlemore
Corporate Information Governance Officer | Scottish Public Services
Ombudsman

SPSO, Bridgeside House, 99 McDonald Road, Edinburgh, EH7 4NS

Tel: 0800 377 7330 | [3]http://www.spso.org.uk

 

We have moved: Please note our new address as of 1 December 2018.

Visitors are still welcome, and our Freepost address FREEPOST SPSO has not
changed.

[4]SPSO LOGO SMALL

 

Correspondence with the SPSO may contain personal and sensitive personal
data and information that is confidential and should be kept private.  If
you want to know more about how we handle your own personal information,
you can read our Privacy Notice on our website at
[5]https://www.spso.org.uk/privacy-notice-a... or ask us for a
copy.  Please note:  Email security cannot always be guaranteed.  If you
choose this method of contact, you are confirming that you accept that
risk.

 

show quoted sections

References

Visible links
1. https://www.spso.org.uk/statistics
2. https://www.spso.org.uk/our-findings
3. http://www.spso.org.uk/
5. https://www.spso.org.uk/privacy-notice-a...

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