Dear Mr Adams,

Freedom of Information Act 2000 - Request for Information

Thank you for your recent request for information held by Denbighshire County Council received 30 March 2015 regarding Llangollen Railway.

As set out by the Freedom of Information Act 2000 it will be our aim to respond to your request by 29 April 2015. In some cases, however, we may be unable to achieve this deadline. If this occurs we will advise you of the likely timescale within which the response will be provided.

Under the Freedom of Information Act the Council may charge for disbursement costs (e.g. photocopies, postage). However should there be any such costs, you will be notified of this prior to the commencement of any work.

Please do not hesitate to contact me for further advice or guidance relating to the above.

Yours sincerely,

Kerry Standen
Swyddog Mynediad i Wybodaeth / Access to Information Officer
Cyngor Sir Ddinbych / Denbighshire County Council
Ffon / Tel: 01824 708242
E-bost:[email address]
E-mail:[email address]
Gwefan http://www.sirddinbych.gov.uk
Website http://www.denbighshire.gov.uk

Dilyn ni ar Twitter: http://twitter.com/cyngorsDd
Follow us on Twitter: http://twitter.com/DenbighshireCC

Ymwelwch a ni ar-lein ar http://www.sirddinbych.gov.uk
Visit us online at http://www.denbighshire.gov.uk

Mae'r wybodaeth a gynhwysir yn yr e-bost hwn ac unrhyw ffeiliau a drosglwyddir gydag o wedi eu bwriadu yn unig ar gyfer pwy bynnag y cyfeirir ef ato neu atynt. Os ydych wedi derbyn yr e-bost hwn drwy gamgymeriad, hysbyswch yr anfonwr ar unwaith os gwelwch yn dda.

Mae cynnwys yr e-bost yn cynrychioli barn yr unigolyn(ion) a enwir uchod ac nid yw o angenrheidrwydd yn cynrychioli barn Cyngor Sir Ddinbych. Serch hynny, fel Corff Cyhoeddus, efallai y bydd angen i Gyngor Sir Ddinbych ddatgelu'r e-bost hwn [neu unrhyw ymateb iddo] dan ddarpariaethau deddfwriaethol.

The information contained in this e-mail message and any files transmitted with it is intended solely for the use of the individual or entity to whom they are addressed. If you have received this e-mail in error please notify the sender immediately.

The contents of this e-mail represents the views of the individual(s) named above and do not necessarily represent the views of Denbighshire County Council. However, as a Public Body, Denbighshire County Council may be required to disclose this e-mail [or any response to it] under legislative provisions.

Dear Mr Adams,

Request for Information

Thank you for your request for information received 30 March 2015 regarding Llangollen Railway.

Llangollen Railway is not a Denbighshire County Council operation and we would not deal with their complaints.

If I can be of any further assistance please do not hesitate to contact me.

If you have any queries regarding this response, please do not hesitate to contact me at the following address: Access to Information Officer, Corporate Information Team, County Hall, Wynnstay Road, Ruthin, LL15 1YN. Alternatively, if you are unhappy with the way the council has handled your request and wish to ask for internal review, please contact the Corporate Information Manager at the same address. If you are subsequently not content with the outcome of the review, you have the right to apply to the Information Commissioner whose address is Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

The contents of this communication and the enclosed documents are subject to copyright protection. It has been sent to you for your information and you may use it for any private study and non-commercial research. The information may also be used for the purposes of news reporting. Re-use for commercial publication requires the permission of this Council.

Yours sincerely,

Kerry Standen
Swyddog Mynediad i Wybodaeth / Access to Information Officer
Cyngor Sir Ddinbych / Denbighshire County Council
Ffon / Tel: 01824 708242
E-bost:[email address]
E-mail:[email address]
Gwefan http://www.sirddinbych.gov.uk
Website http://www.denbighshire.gov.uk

Dilyn ni ar Twitter: http://twitter.com/cyngorsDd
Follow us on Twitter: http://twitter.com/DenbighshireCC

Ymwelwch a ni ar-lein ar http://www.sirddinbych.gov.uk
Visit us online at http://www.denbighshire.gov.uk

Mae'r wybodaeth a gynhwysir yn yr e-bost hwn ac unrhyw ffeiliau a drosglwyddir gydag o wedi eu bwriadu yn unig ar gyfer pwy bynnag y cyfeirir ef ato neu atynt. Os ydych wedi derbyn yr e-bost hwn drwy gamgymeriad, hysbyswch yr anfonwr ar unwaith os gwelwch yn dda.

Mae cynnwys yr e-bost yn cynrychioli barn yr unigolyn(ion) a enwir uchod ac nid yw o angenrheidrwydd yn cynrychioli barn Cyngor Sir Ddinbych. Serch hynny, fel Corff Cyhoeddus, efallai y bydd angen i Gyngor Sir Ddinbych ddatgelu'r e-bost hwn [neu unrhyw ymateb iddo] dan ddarpariaethau deddfwriaethol.

The information contained in this e-mail message and any files transmitted with it is intended solely for the use of the individual or entity to whom they are addressed. If you have received this e-mail in error please notify the sender immediately.

The contents of this e-mail represents the views of the individual(s) named above and do not necessarily represent the views of Denbighshire County Council. However, as a Public Body, Denbighshire County Council may be required to disclose this e-mail [or any response to it] under legislative provisions.

Dear Professor Adams

Thank you for your email. I will make further enquiries and return to you
as soon as possible.

Yours sincerely

Kerry Standen
Swyddog Mynediad i Wybodaeth / Access to Information Officer
Cyngor Sir Ddinbych / Denbighshire County Council
Ffon / Tel: 01824 708242
E-bost:[email address]
E-mail:[email address]
Gwefan [1]http://www.sirddinbych.gov.uk
Website [2]http://www.denbighshire.gov.uk

From: Chris Adams <[FOI #260761 email]>
To: [email address]
Date: 02/04/2015 20:20
Subject: Re: Your Enquiry (Our ref: 2015/4556)

--------------------------------------------------------------------------

Dear Denbighshire Council,

Thank you for yur reply

I believe you have misunderstood my request

I wanted to know how many complaints about Llangollen Railway have been
received by Denbighshire County Council in the last five years, and what
they were about. I expect they would have been made to your environmental
department. I know there have been several

I look forward to your response

Yours faithfully,

Prof Chris Adams

show quoted sections

Dear Mr Adams

All the managers in the Highways & Environment Service have been canvassed
regarding this request. Tthere have been no responses from them indicating
that they know of any complaints. We would be grateful if you would
indicate the type of complaint to which you refer - eg. complaints about
noise, litter, building works, etc. The request may need to be directed to
a specific team or officer.

I look forward to your response.

Yours sincerely

Kerry Standen
Swyddog Mynediad i Wybodaeth / Access to Information Officer
Cyngor Sir Ddinbych / Denbighshire County Council
Ffon / Tel: 01824 708242
E-bost:[email address]
E-mail:[email address]
Gwefan [1]http://www.sirddinbych.gov.uk
Website [2]http://www.denbighshire.gov.uk

From: Chris Adams <[FOI #260761 email]>
To: [email address]
Date: 02/04/2015 20:20
Subject: Re: Your Enquiry (Our ref: 2015/4556)

--------------------------------------------------------------------------

Dear Denbighshire Council,

Thank you for yur reply

I believe you have misunderstood my request

I wanted to know how many complaints about Llangollen Railway have been
received by Denbighshire County Council in the last five years, and what
they were about. I expect they would have been made to your environmental
department. I know there have been several

I look forward to your response

Yours faithfully,

Prof Chris Adams

show quoted sections

Dear Mr Adams,

Environmental Information Regulations 2004 - Request for Information

Thank you for your recent request for environmental information held by Denbighshire County Council received 24 August 2015 regarding an Environmental Complaints Policy.

As set out by the Environmental Information Regulations 2004 it will be our aim to respond to your request by 22 September 2015. In some cases, however, we may be unable to achieve this deadline. If this occurs we will advise you of the likely timescale within which the response will be provided.

Under the Environmental Information Regulations the Council may charge up to £25 per hour for any access to information requests, and may also charge for disbursement costs (e.g. photocopies, postage). However should there be any such costs, you will be notified of this prior to the commencement of any work.

Please do not hesitate to contact me for further advice or guidance relating to the above.

Yours sincerely,

Kerry Standen
Swyddog Mynediad i Wybodaeth / Access to Information Officer
Cyngor Sir Ddinbych / Denbighshire County Council
Ffon / Tel: 01824 708242
E-bost:[email address]
E-mail:[email address]
Gwefan http://www.sirddinbych.gov.uk
Website http://www.denbighshire.gov.uk

Dilyn ni ar Twitter: http://twitter.com/cyngorsDd
Follow us on Twitter: http://twitter.com/DenbighshireCC

Ymwelwch a ni ar-lein ar http://www.sirddinbych.gov.uk
Visit us online at http://www.denbighshire.gov.uk

Mae'r wybodaeth a gynhwysir yn yr e-bost hwn ac unrhyw ffeiliau a drosglwyddir gydag o wedi eu bwriadu yn unig ar gyfer pwy bynnag y cyfeirir ef ato neu atynt. Os ydych wedi derbyn yr e-bost hwn drwy gamgymeriad, hysbyswch yr anfonwr ar unwaith os gwelwch yn dda.

Mae cynnwys yr e-bost yn cynrychioli barn yr unigolyn(ion) a enwir uchod ac nid yw o angenrheidrwydd yn cynrychioli barn Cyngor Sir Ddinbych. Serch hynny, fel Corff Cyhoeddus, efallai y bydd angen i Gyngor Sir Ddinbych ddatgelu'r e-bost hwn [neu unrhyw ymateb iddo] dan ddarpariaethau deddfwriaethol.

The information contained in this e-mail message and any files transmitted with it is intended solely for the use of the individual or entity to whom they are addressed. If you have received this e-mail in error please notify the sender immediately.

The contents of this e-mail represents the views of the individual(s) named above and do not necessarily represent the views of Denbighshire County Council. However, as a Public Body, Denbighshire County Council may be required to disclose this e-mail [or any response to it] under legislative provisions.

Dear Mr Adams

We now have some information in connection with your original request. We have used the new information you provided below to identify which system the information would be on.

Summary of the complaints we have received in Pollution re: Llangollen Railway between 2010 to date.

2010 - 1x complaint smoke /odour
2013 - 3x noise, 1x dust/steam
2014 - 1x noise
2015 - 2x noise, 1x smoke

Yours sincerely

Kerry Standen
Swyddog Mynediad i Wybodaeth / Access to Information Officer
Cyngor Sir Ddinbych / Denbighshire County Council
Ffon / Tel: 01824 708242
E-bost:[email address]
E-mail:[email address]
Gwefan http://www.sirddinbych.gov.uk
Website http://www.denbighshire.gov.uk

show quoted sections

Dear Mr Adams,

Request for Information

Thank you for your request for information received 24 August 2015 regarding an Environmental Complaints Policy.

We don't have a specific policy for logging complaints, but this is the procedure we follow:
1. The complaint is recorded onto Uniform database as soon a possible after this has been received and allocated to an Officer
2. Multiple complaints received in relation to the same matter are recorded onto the same complaint
3. We aim to respond to any complaint received within 5 working days from receipt of complaint.
4. Information relevant to the case is recorded onto the database as and when this is gathered.

If I can be of any further assistance please do not hesitate to contact me.

If you have any queries regarding this response, please do not hesitate to contact me at the following address: Access to Information Officer, Corporate Information Team, County Hall, Wynnstay Road, Ruthin, LL15 1YN. Alternatively, if you are unhappy with the way the council has handled your request and wish to ask for internal review, please contact the Corporate Information Manager at the same address. If you are subsequently not content with the outcome of the review, you have the right to apply to the Information Commissioner whose address is Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

The contents of this communication and the enclosed documents are subject to copyright protection. It has been sent to you for your information and you may use it for any private study and non-commercial research. The information may also be used for the purposes of news reporting. Re-use for commercial publication requires the permission of this Council.

Yours sincerely,

Kerry Standen
Swyddog Mynediad i Wybodaeth / Access to Information Officer
Cyngor Sir Ddinbych / Denbighshire County Council
Ffon / Tel: 01824 708242
E-bost:[email address]
E-mail:[email address]
Gwefan http://www.sirddinbych.gov.uk
Website http://www.denbighshire.gov.uk

Dilyn ni ar Twitter: http://twitter.com/cyngorsDd
Follow us on Twitter: http://twitter.com/DenbighshireCC

Ymwelwch a ni ar-lein ar http://www.sirddinbych.gov.uk
Visit us online at http://www.denbighshire.gov.uk

Mae'r wybodaeth a gynhwysir yn yr e-bost hwn ac unrhyw ffeiliau a drosglwyddir gydag o wedi eu bwriadu yn unig ar gyfer pwy bynnag y cyfeirir ef ato neu atynt. Os ydych wedi derbyn yr e-bost hwn drwy gamgymeriad, hysbyswch yr anfonwr ar unwaith os gwelwch yn dda.

Mae cynnwys yr e-bost yn cynrychioli barn yr unigolyn(ion) a enwir uchod ac nid yw o angenrheidrwydd yn cynrychioli barn Cyngor Sir Ddinbych. Serch hynny, fel Corff Cyhoeddus, efallai y bydd angen i Gyngor Sir Ddinbych ddatgelu'r e-bost hwn [neu unrhyw ymateb iddo] dan ddarpariaethau deddfwriaethol.

The information contained in this e-mail message and any files transmitted with it is intended solely for the use of the individual or entity to whom they are addressed. If you have received this e-mail in error please notify the sender immediately.

The contents of this e-mail represents the views of the individual(s) named above and do not necessarily represent the views of Denbighshire County Council. However, as a Public Body, Denbighshire County Council may be required to disclose this e-mail [or any response to it] under legislative provisions.