Dear Department for Work and Pensions,

How many formal complaints have been made against DWP staff at the Banbury Jobcentre in the past five years?

How many complaints were upheld?

Yours faithfully,

Kevin

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been received by the DWP FOI mailbox.
 
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of the FOI Act 2000, you can normally expect a response within 20 working
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References

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1. mailto:[email address]
2. http://www.gov.uk/dwp

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been received by the DWP FOI mailbox.
 
If your email is a valid Freedom of Information request, as per Section 8
of the FOI Act 2000, you can normally expect a response within 20 working
days.
 
Please note that email FOI responses will be issued from
[1][email address]
 
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request please
contact us.
 
Information on the Department for Work and Pensions can be accessed on
gov.uk here - [2]http://www.gov.uk/dwp
 
 

show quoted sections

References

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1. mailto:[email address]
2. http://www.gov.uk/dwp

DWP Central FOI Team,

Our ref: FOI2021/78307

Contact email: [1][email address]

Dear Kevin,

Thank you for your request for information which was received on 27th
September. Your request is being considered under the terms of the Freedom
of Information Act 2000.

You can normally expect a response to your FoI request within 20 working
days. However due to the current situation with COVID-19 it may not be
possible for us to reply to you within this timeframe.

The DWP will make every effort to respond to FOIs as we would usually but
the current situation may mean that available Departmental resources are
needed on other high priority areas.

We kindly ask for your understanding during this unprecedente d situation
and we will aim to deal with your FOI request as soon as is practically
possible.

If you have any queries about this letter, please contact the department
using the email address and reference number above.

Yours sincerely,

DWP Central FoI Team

Department for Work and Pensions

References

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DWP Central FOI Team,

1 Attachment

Dear Kevin,

I am writing in response to your request for information, received 27th
September.

Yours sincerely,

DWP Central FoI Team