Complaints against bus route 203

The authority would like to / has responded by postal mail to this request.

Dear Transport for London,

Could you please provide all correspondence relating complaints
about bus route number 203 by phone, email and personal caller
between January 2011-September 2012?

Please include correspondence removing any personal information
including any response sent to the complainant?

Yours faithfully,

Ms Patricia Hurn

FOI, Transport for London

Dear Ms Hurn
 
TfL Ref: FOI-1175-1213
 
Thank you for your email received by Transport for London (TfL) on 22
October 2012 asking for information about complaints relating to bus route
203.
 
Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 
 
A response will be provided to you by 19 November 2012.
 
In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.
 
Yours sincerely
 
Eva Hextall
FOI Case Officer
 
FOI Case Management Team
Corporate Governance Directorate
General Counsel
Transport for London
 

show quoted sections

FOI, Transport for London

1 Attachment

Dear Ms Hurn

 

TfL Ref:          FOI-1171-1213, FOI-1174-1213, FOI-1175-1213,
FOI-1197-1213, FOI-1198-1213, FOI-1199-1213,

FOI-1200-1213, FOI-1201-1213, FOI-1202-1213, FOI-1203-1213, FOI-1204-1213,
and FOI-1230-1213

 

Thank you for your e-mails received by Transport for London (TfL) between
22 October and 29 October 2012 requesting information about several bus
routes in London.

 

Our records now show that you have made 13 FOI requests to TfL in a
continuous period of 60 working days (excluding bank holidays) up to and
including the date of your most recent request of 29 October 2012. Because
of this we are now applying an aggregate cost limit to the requests which
we received from you between 29 September and 29 October 2012.

 

Under Section 12 of the FOI Act, we are not obliged to comply with a
request if we estimate that the cost of determining whether we hold the
information, locating and retrieving it and extracting it from other
information would exceed the appropriate limit. This is calculated at £25
per hour for every hour spent on the activities described.

 

We have estimated that, to date, it has cost £275 to provide a response to
your request of 29 September 2012, equating to an estimated 11 hours spent
locating, retrieving and compiling the information you requested.  We
believe to respond to the additional requests for information you have
submitted between 22 October and 29 October 2012 would require at least an
additional 29 hours to retrieve, assess and compile the information at a
further cost of £725, totalling 40 hours of work at an overall cost of
£1000.

 

As this overall cost exceeds the £450 limit, we are therefore applying
Regulation 5(1) of the Freedom of Information (FOI) and Data Protection
(Appropriate Limit and Fees) Regulations 2004 and we will not be providing
you with the information you have requested in your most recent requests
(FOI-1171-1213, FOI-1174-1213, FOI-1175-1213, FOI-1197-1213,
FOI-1198-1213, FOI-1199-1213, FOI-1200-1213, FOI-1201-1213, FOI-1202-1213,
FOI-1203-1213, FOI-1204-1213, and FOI-1230-1213) you have submitted
between 22 October and 29 October. Also any further requests that we now
receive within a 60 working day timeframe will also be subject to
consideration under Section 12.

 

If you are not satisfied with this response, please read the attached
help-sheet entitled ‘Your Right to Appeal’.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[1][TfL request email]

 

References

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1. mailto:[TfL request email]