Complaints against Aneurin Bevan Health Board Putting Things Right Department / Team

Will made this Freedom of Information request to Aneurin Bevan University Health Board Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Response to this request is long overdue. By law, under all circumstances, Aneurin Bevan University Health Board should have responded by now (details). You can complain by requesting an internal review.

Dear Aneurin Bevan Health Board (ABHB) / Aneurin Bevan University Health Board (ABUHB),

Under the Freedom of Information Act, please provide a formal response from the ABHB / ABUHB to the following questions: –

A. How many complaints has the ABHB / ABUHB received regarding your Putting Things Right Department / Team, in following months, within the year 2022: -

1. September
2. October
3. November
4. December

B. How many complaints received regarding your Putting Things Right Department / Team, were investigated, within the above months of 2022?

I understand that under the Freedom of Information Act, I should be entitled to a response within 20 working days.

Please note that your full reply to the above questions should be sent by e-mail to the return address shown in the heading to this message. This is because both the request and its response are published for public scrutiny on the web site through which this request has been made.

Yours faithfully,

Miss Williams

Lucy Bennett (Aneurin Bevan UHB - Corporate Services), Aneurin Bevan University Health Board

Dear Miss Williams,
 
Thank you for your request for information under the Freedom of
Information Act received on 29^th March 2023. We have allocated it the
following reference number FOI 23-173 and will be in contact again
shortly.
 
We aim to respond to all Freedom of Information requests within 20 working
days from the date of receipt.
 
In the meantime, if we can be of any further assistance, please do not
hesitate to contact me.
 
Kind regards,
Shane Dunning (On behalf of)
Lucy Bennett
Rheolwr Gwasanaethau Corfforaethol - Rhyddid Gwybodaeth/Corporate Services
Manager - Freedom of Information
Bwrdd Iechyd Prifysgol Aneurin Bevan/Aneurin Bevan University Health Board
Ystafell 043, Pencadlys, Ysbyty Sant Cadog, Ffordd y Lodj, Caerllion,
Casnewydd, NP18 3XQ/Room 043, Headquarters, St Cadoc's Hospital, Lodge
Road, Caerleon, Newport, NP18 3XQ
E-bost/E-mail: [email address]
Ffôn/Tel: Extension 55956 or (01633) 435956 (external)
Croesawn ohebiaeth yn Gymraeg ac yn Saesneg. Ni fydd gohebu yn Gymraeg yn
arwain at oedi. We welcome correspondence in Welsh and English.
Corresponding in Welsh will not lead to a delay.

Lucy Bennett (Aneurin Bevan UHB - Corporate Services), Aneurin Bevan University Health Board

1 Attachment

Dear Miss Williams

 

Thank you for your request for information under the Freedom of
Information Act, received on 29th March 2023. 

 

Please find attached the Health Board’s response to this request.

 

If you have any further queries, please do not hesitate to contact me
using the details provided below.

 

Kind regards,

Rhianna Morgan (On behalf of)

 

Lucy Bennett

Rheolwr Gwasanaethau Corfforaethol - Rhyddid Gwybodaeth/Corporate Services
Manager - Freedom of Information

Bwrdd Iechyd Prifysgol Aneurin Bevan/Aneurin Bevan University Health Board
Ystafell 043, Pencadlys, Ysbyty Sant Cadog, Ffordd y Lodj, Caerllion,
Casnewydd, NP18 3XQ/Room 043, Headquarters, St Cadoc's Hospital, Lodge
Road, Caerleon, Newport, NP18 3XQ

E-bost/E-mail: [1][email address]

Ffôn/Tel: Extension 55956 or (01633) 435956 (external)

 

 

Croesawn ohebiaeth yn Gymraeg ac yn Saesneg. Ni fydd gohebu yn Gymraeg yn
arwain at oedi. We welcome correspondence in Welsh and English.
Corresponding in Welsh will not lead to a delay.

References

Visible links
1. mailto:[email address]

Will left an annotation ()

The Aneurin Bevan Health Board response: (from the above pdf file) -

Our Ref: lab/FOI 23-173
Direct Line: 01633 435956
18th April 2023

xxx.xxx@xxxxx.xxx.xx
Miss Williams
xxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxx.xxx

Dear Miss Williams

Thank you for your request for information under the Freedom of Information
Act, received on 29th March 2023, reference number FOI 23-173. I can confirm
that the Health Board has completed a search of its records and has established
that it does hold information in relation to your request below:

Under the Freedom of Information Act, please provide a formal response
from the ABHB / ABUHB to the following questions: –

A. How many complaints has the ABHB / ABUHB received regarding your
Putting Things Right Department / Team, in following months, within the
year 2022: -

1. September
None
2. October
None
3. November
None
4. December
None

Please note that this is based on all formal and early resolution recorded
complaints.

B. How many complaints received regarding your Putting Things Right
Department / Team, were investigated, within the above months of
2022?
No complaints, formal or early resolution, have been received regarding the
Putting Things Right Department/Team within the above months of 2022.

If you are not satisfied that the information you have requested has been
provided, or because of the way your request has been handled, you have the
right to request a review. This would be looked into in accordance with the
Information Commissioner’s Office (ICO) guidelines, which state that a request
for review should be received within two months of you receiving the Health
Board’s response to your request for information.
Bwrdd Iechyd Prifysgol Aneurin Bevan
Aneurin Bevan University Health Board
Pencadlys, Ysbyty Sant Cadog
Headquarters, St Cadoc’s Hospital
Ffordd Y Lodj, Caerllion
Lodge Road, Caerleon
Casnewydd, De Cymru NP18 3XQ
Newport, South Wales NP18 3XQ
Ffôn: 01633 436700 (prif switsfwrdd)
Tel: 01633 436700 (main switchboard)
e-bost: xxxx.xxxxxxxxx@xxxxx.xxx.xx
e-mail: xxxx.xxxxxxxxx@xxxxx.xxx.xx

www.aneurinbevanhb.wales.nhs.uk

Bwrdd Iechyd Prifysgol Aneurin Bevan yw enw gweithredol Bwrdd Iechyd Lleol Prifysgol Aneurin Bevan
Aneurin Bevan University Health Board is the operational name of Aneurin Bevan University Local Health Board
________________________________________

Please contact Rani Dash, Director of Corporate Governance, Aneurin Bevan
University Health Board, Headquarters, St Cadoc’s Hospital, Lodge Road,
Caerleon, Newport, NP18 3XQ, email: xxx.xxxxxxxxxxxxxx@xxxxx.xxx.xx in the
first instance if you wish to request a review.

If you are still dissatisfied at the end of the review, you have the right to take
your complaint directly to the Information Commissioner, who can be contacted
at the following address:

Information Commissioner's Office - Wales
2nd Floor
Churchill House
Churchill Way
Cardiff
CF10 2HH

Telephone: 0330 414 6421
Email: xxxxx@xxx.xxx.xx

Yours sincerely

Nicola Prydgodzciz
Prif Weithredwr/Chief Executive

Dear Aneurin Bevan University Health Board,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Aneurin Bevan University Health Board's handling of my FOI request 'Complaints against Aneurin Bevan Health Board Putting Things Right Department / Team'.

I challenge the accuracy of the data supplied in response to the FOI made to the Aneurin Bevan Health Board,

How many complaints has the ABHB / ABUHB received regarding your Putting Things Right Department / Team, in following months, within the year 2022: -

1. September
2. October
3. November
4. December

Considering I submitted a complaint to the Aneurin Bevan Health Board, regarding Putting Things Right Department / Team, with the above timescale.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

Will

ABB_FOI (Aneurin Bevan UHB), Aneurin Bevan University Health Board

Dear Will,

RE: FOI 23-173 Response Review

We acknowledge receipt of your email dated 11^th July 2023.

 

An internal review will be undertaken by an independent party, with a
target response time of 20 working days.

Cofion Cynnes

Kind Regards,

Shane Dunning

 

Gwasanaethau Corfforaethol/ Corporate Services

Swyddog Cefnogi Gwybodaeth Corfforaethol/ Corporate Information Support
Officer

Bwrdd lechyd Prifysgol Aneurin Bevan/ Aneurin Bevan University Health
Board

Pencadlys, Ysbyty Sant Cadog, Fford y Lodj, Caerllion, Casnewydd, NP18
3XQ/ Headquarters, St. Cadoc's Hospital, Lodge Road, Caerleon, Newport,
NP18 3XQ

E-bost/ E-mail: [email address]

Ffôn/Tel: Extension 55956 or (01633) 435956 (external)

Croesawn ohebiaeth yn Gymraeg ac yn Saesneg. Ni fydd gohebu yn Gymraeg yn
arwain at oedi. We welcome correspondence in Welsh and English.
Corresponding in Welsh will not lead to a delay.

Dear ABB_FOI (Aneurin Bevan UHB),

It is now the 9 August 2023

20 working days have elapsed for the internal review.

Please provide me with a update

Yours sincerely,

Will