Complaints about the Local Government Ombudsman

Trevor R Nunn made this Freedom of Information request to Department for Levelling Up, Housing & Communities

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Department for Levelling Up, Housing & Communities did not have the information requested.

Dear Sir or Madam,

I would like to know how many complaints (letters of dissatisfaction) have been submitted to your department about the Local Government Ombudsman over the last five years.

Yours faithfully,

Trevor R Nunn

Vanita Patel, Department for Levelling Up, Housing & Communities

2 Attachments

Dear Mr Nunn
Please find attached a response to your FOI request dated 28 August.
I also attach the 'Access to Information Department for Communities and
Local Government Internal Review Procedures' leaflet referred to in the
letter.

<<090923 FOI 3320 - Trevor Nunn.doc>> <<061027 DCLG IR procedures.pdf>>

Regards
Vanita Patel

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

Dear Vanita Patel,

Just to confirm the situation, are you implying that you don't record complaints against the LGO and that the only way you can identify the number of complaints submitted to your office over the last five years is to look at every letters received by your office over that period?

If that is the case I would like to know how you keep ministers aware of the number of complaints against the LGO.

Yours sincerely,

Trevor R Nunn

Mark Coram, Department for Levelling Up, Housing & Communities

Trevor - Thank you for your email below. A response is being prepared and
we will send a reply to you shortly.

Yours Sincerely
Mark Coram

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Vanita Patel, Department for Levelling Up, Housing & Communities

2 Attachments

Dear Mr Nunn
Please find attached a response to your FOI request dated 23 September.
I also attach the 'Access to Information Department for Communities and
Local Government Internal Review Procedures' leaflet referred to in the
letter.

<<091020 FOI 3369 - Trevor Nunn.doc>> <<061027 DCLG IR procedures.pdf>>

Regards

Vanita Patel

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

Stuart Hardwicke CARRUTHERS left an annotation ()

So how many since 2008 - ministerial and citizen.. ???

Dear Sir or Madam,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Communities and Local Government's handling of my FOI request 'Complaints about the Local Government Ombudsman'.

CLG is on record stating that they get get very few complaints about the LGO, How do they know if they don't keep records? Is it the department or the minister who produces the number of complaints out of thin air?

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/co...

Yours faithfully,

Trevor R Nunn

Dear Sir or Madam,

Further to my request for an internal review I would like to add the following. You state that not all correspondence received in the Department about the Local Government Ombudsman are complaints.

How do you know if you don't record what the correspondence is about?

I find it hard to believe that you record/note none complaint correspondence about the LGO but don't record/note complaints.

Yours faithfully,

Trevor R Nunn

Juliet Tomlin, Department for Levelling Up, Housing & Communities

Mr Nunn

We have received on the 21 October 2009 a request for Internal review
regarding the handling of you FOI request mentioned above. Having looked
at the case we are under clear what aspect you wish to be reviewed. The
case was sent on time and considered to be a fully met response. I would
be very grateful if you would confirm if it was the way the FOI request
was processed or the response you received that requires a review.

Many thanks

Freedom Of Information Advice Team
Zone 6
D Floor
Ashdown House
Sedlescombe Road North
St Leonard-On-Sea
East Sussex
TN39 3RF

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

Dear Juliet Tomlin,

My request for an internal review and the follow up email clearly explain the reason for my request for an internal review. I have nothing more to add and suggest you read those before asking for unnecessary clarification.

Yours sincerely,

Trevor R Nunn

Juliet Tomlin, Department for Levelling Up, Housing & Communities

1 Attachment

Mr Nunn

Please see the attached.
<<091105 acknowledgement IR Requests.doc>>

Freedom Of Information Advice Team
Zone 6
D Floor
Ashdown House
Sedlescombe Road North
St Leonard-On-Sea
East Sussex
TN39

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

Katharine Rees, Department for Levelling Up, Housing & Communities

1 Attachment

Dear Mr Nunn,

I am the internal review officer who has been asked to carry out a review
on the three cases for review listed above. Please find attached my
response.

Thanks

Katharine

<<2009 11 18 - Final reply to Mr Nunn.doc>>

Katharine Rees
Olympics Programme Officer
Thames Gateway and Olympics Directorate
Communities and Local Government
Zone J9
8th Floor
Eland House
Bressenden Place
London SW1E 5DU
Tel:0303 4441921
Please note my new telephone number is: 0303 4441921

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

Dear Katharine Rees,

Thank you.

Yours sincerely,

Trevor R Nunn

Trevor R Nunn left an annotation ()

This is the relevant part of the internal review regarding this FOI request.

Having carefully reviewed the papers for F0003369, although I believe that your request for information was fully met, I think that aspects of the reply could have been clarified in more detail. The reply you have received sets out the way that this Department monitors correspondence, and notes that all correspondence is recorded by the subject area concerned. The reply could have offered more information about how this Department monitors complaints and how Ministers are made aware of complaints about Local Government Ombudsmen.

I have referred the case back to the business area concerned, and asked that they reconsider their response to you, and respond to the points above in more detail. This further response is due within twenty working days of the date of this letter.

Vanita Patel, Department for Levelling Up, Housing & Communities

1 Attachment

Dear Mr Nunn,

I attach a follow up letter to my earlier correspondence, dated 20th
October, to FOI request F0003369.

<<091210 - Follow-up response to F0003369 .doc>>

Regards

Vanita Patel
Local Governance
Communities and Local Government

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

Dear Vanita Patel,

Thank you for the further response. If what you say is true the you will be able to answer my Freedom of Information request, therefore, please tell me how many complaints (letters of dissatisfaction) have been submitted to your department about the Local Government Ombudsman over the last five years.

Yours sincerely,

Trevor R Nunn

J A Giggins left an annotation ()

I'd like to know too! Maybe you could conduct a survey on the Ombudsmanwatch web site as to how many people have written a letter of complaint about the LGO to the DCLG and/or their MP?

Keep up the good work - it is much appreciated!

Sheila Oliver (Account suspended) left an annotation ()

We have found our local Ombudsman totally pointless. She took possibly three years to come to a decision on an important planning issue, and then it was just a complete whitewash.