Complaints about the charity Education Otherwise

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Dear Sir or Madam,

Please provide the following information under the Freedom of Information Act.

How many complaints have been made to the Charity Commission by members of the public in relation to the activities of the charity Education Otherwise and/or its trustees over the past two years?

Please indicate the general nature of each of the complaints received by the Charity Commission from members of the public in relation to the activities of the charity Education Otherwise and/or its trustees over the past two years.

Please indicate what action, if any, the Charity Commission has taken to investigate complaints received by members of the public in relation to the activities of the charity Education Otherwise and/or its trustees over the past two years.

Where the Charity Commission has investigated complaints made about the activities of Education Otherwise and/or its trustees over the past two years, please advise of the outcome of such investigation.

Yours faithfully,

A White

Web Enquiries, Charity Commission for England and Wales

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Westhead, Barbara, Charity Commission for England and Wales

Dear Mr White

Thank you for your email

I will address your questions in the order that you have raised them.

1) We have received fourteen complaints for the charity in the last two
years.

2) In the main the complaints relate to the general administration of the
charity and the remainder relate to child protection issues. Also we
received one complaint with regard to an internal dispute between the
members of the charity and the trustees.

3) It has not been necessary for the Commission to take any regulatory
action in any of these complaints. They have been dealt with by
providing appropriate advice or we have explained the reasons why the
Commission cannot become involved in the matter. In the main this was
because the trustees had exercised their discretion in a particular
way and we cannot undo a decision taken by the trustees as the
Commission cannot administer charities.

4) No regulatory action has been taken against the charity so there is
nothing to report here.

If you are unhappy with our response to your Freedom of Information
request, have a complaint or wish to request a review of our decision, you
should write to: CHARITY COMMISSION DIRECT, PO BOX 1227, LIVERPOOL, L69
3UG. Please state what it is you are dissatisfied with, which will assist
us when we review our response. If you require the decision to be
reviewed you must apply within 3 months of the date this email. If you
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If after this you remain unhappy with the decision, you may apply directly
to the Information Commissioner (ICO) for a decision. Generally, the ICO
cannot make a decision unless you have exhausted our complaints
procedure. The Information Commissioner can be contacted at: The
Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF.

I hope this information is of some assistance to you.

Yours sincerely

Paula McNicholas (Mrs)

Charity Commission Direct - Caseworking Team

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