Dear University of Reading,
Under the Freedom of Information Act 2000, I would like to request the following information.
The number of complaints about student behaviour from residents in Reading, Berkshire, for the year 2016 and details of each complaint.
The number of complaints about student behaviour from residents in Reading, Berkshire, for the year 2015 and details of each complaint.
The number of complaints about student behaviour from residents in Reading, Berkshire, for the year 2014 and details of each complaint.
I would like this information to be sent through to me electronically.
Dear Mr Friday,
This is to acknowledge receipt of your request for information below and to let you know it is being processed.
We'll get back to you as soon as we can, but in any case within 20 working days from 10/02/2017.
In the meantime, if you wish to add any further details or check on progress, please reply to this message, without altering the 'Subject:' line, so that we can track your input and respond promptly.
Information Management & Policy Services (IMPS), University of Reading, Whiteknights, Reading, RG6 6AH
t: +44 (0)118 378 8981 www.reading.ac.uk/foia
Dear Courtney Friday,
We are writing to advise you that it has been necessary to refuse this
request under the Freedom of Information Act (FOIA).
We estimate that compliance with your request would exceed the appropriate
costs limit established by section 12 of the Freedom of information Act
2000; this is currently set at £450 (or 18 hours work) by virtue of the
Freedom of Information and Data Protection (Appropriate Limit and Fees)
Regulations 2004. Our estimate has considered the time it would take to
determine whether we hold the information and then to locate, retrieve and
We can advise that we hold complaint records from 2013 onwards, though we
estimate that to determine whether we hold the requested information, and
then to locate, retrieve, and extract that information would take longer
than 18 hours to complete. This is largely due to the fact that at present
this information is not held in an aggregated, easy-to-retrieve,
reportable format. In order to locate complaints, specifically related to
student behaviour, and numbers that apply, for the time period requested,
it would be necessary to manually interrogate paper and unstructured
electronic records kept in a variety of formats during this timeframe,
including email exchanges. Due to the volumes involved that would need
these manual checks, in accordance with Section 12 of the Freedom of
Information Act 2000, this email acts as a Refusal Notice.
However, the way in which this information is recorded has recently been
reviewed and data for the academic year 2016/17 onwards is now in the
process of being catalogued in an easier to retrieve format. Therefore,
under Section 16 (duty to provide help and assistance) we are so far able
to provide the below information in respect of academic year 2016/17
within cost limits, and hope this is of use to you.
Complaints from residents in Reading between September 1st and December
Number of Complaints Complaint type
We are required to include details of our complaints procedures, including
your rights to apply to the Information Commissioner. The procedure is
detailed in our Freedom of Information and Environmental Information
Regulations policy on the web at
If we are unable to resolve any complaint, you can complain to the
Information Commissioner, the independent body who oversees the access to
Email: [email address]
Information Management & Policy Services (IMPS), University of Reading,
Whiteknights, Reading, RG6 6AH
[University of Reading request email] t: +44 (0)118 378 8981