Complaints about Social Workers Cafcass: upheld/not upheld

The request was partially successful.

[Name Removed] (Account suspended)

Dear Health and Care Professions Council,

Please supply me with the following information under FOIA :

1. How many complaints have you received about social workers registered with you who are contracted by Cafcass since 2010 - 2018 please break the numbers down year on year ?

2. Of these complaints year on year how many have been upheld ?

3. Of these complaints year on year how many have not been upheld ?

Yours faithfully,

[Name Removed]

FOI, Health and Care Professions Council

Dear Ms Soeder

 

Thank you for your email dated 26 January 2019, in which you ask for the
number of fitness to practise complaints the HCPC has received about
social workers working for Cafcass.

 

We are treating this as a request under the Freedom of Information Act
2000 (FOIA).

 

We will deal with your request as promptly as possible and at the latest,
within 20 working days of receiving it, as required by the FOIA. If you
have any queries about your request please do contact us using this email
address, or the address below.

 

The reference number for your request is FR05981.

 

Yours sincerely

 

Maxine Pryce

Information Governance Manager

 

Health and Care Professions Council

Park House, 184 – 186 Kennington Park Road, London SE11 4BU

[1]www.hcpc-uk.org 

 

To sign up to our e-newsletter, please email [2][email address

   

Please consider the environment before printing this email 

 

Correspondence is welcome in English or Welsh / Gallwch ohebu yn Gymraeg
neu Saesneg.

 

 

 

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FOI, Health and Care Professions Council

Our Ref. FR05981

 

 

Dear Ms Soeder

 

Thank you for your email dated 26 January 2019, in which you ask for the
number of fitness to practise complaints the HCPC has received about
social workers working for Cafcass.

 

Your request has been handled under the Freedom of Information Act 2000
(FOIA).

 

We are unable to provide the information requested as the information is
not held in an easily accessible format. In order for us to provide you
with the information you have requested we would need to examine
individual fitness to practise (FTP) cases and extract the relevant
information and this would exceed the cost limit under Section 12 of the
FOIA, that being £450.

 

Staff time can be charged at £25 per hour for employee time, which is a
total of 18 hours before the limit is met. We estimate to access each case
and extract the relevant information would take 5 minutes per case.
Between 1 April 2017 to 31 March 2018 we received a total of 1,174 FTP
concerns about social workers in England. 1,174 multiplied by 7 minutes
equates to 97 hours, therefore exceeding the cost limit.

 

Sorry that we are unable to assist you further with your request.

 

Internal review

 

If you are unhappy with the way your request for information has been
handled, you can request a review by writing to:

 

Governance Team

Health and Care Professions Council

Park House

184 - 186 Kennington Park Road

London

SE11 4BU

 

Email: [1][email address]       

 

If you remain dissatisfied with the handling of your request or complaint,
you have the right to appeal to the Information Commissioner at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113 

Email: [2][email address]     

 

There is no charge for making an appeal.

 

Yours sincerely

 

Freedom of Information

 

Health and Care Professions Council

Park House, 184 – 186 Kennington Park Road, London SE11 4BU

[3]www.hcpc-uk.org 

 

To sign up to our e-newsletter, please email [4][email address

   

Please consider the environment before printing this email 

 

Correspondence is welcome in English or Welsh / Gallwch ohebu yn Gymraeg
neu Saesneg.

 

 

 

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