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Complaints About PIP Assessment HCP

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Dear Department for Work and Pensions,

I am requesting how many complaints have been received regarding the Independent Assessment Service assessor Mr. Steven Chadwick-Higgins.

Given that Mr. Chadwick-Higgins cannot tell the difference between 6 and 12 meters (which would be odd for someone that served in the RAF I would have thought) or his left from his right (again, having served in the RAF I would have thought this simple observation would be routine)

As estimating distances is vital to qualifying for differing rates of the PIP Mobility award then I am guessing being so way out on one estimate would not be a 'one-off' occurrence and would warrant many people complaining.

As the IAS is sub-contracted by the DWP then they should also come under the Freedom of Informations Act rules, I did ask Atos/IAS regarding complaints against this assessor but naturally, they ignored any request for information.

Yours faithfully,

Clive Arnold

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Email FOI responses will be issued from [1][email address]
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[2]http://www.gov.uk/dwp
 
 

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no-reply@dwp.ecase.co.uk on behalf of DWP Health Services Correspondence, Department for Work and Pensions

1 Attachment

Dear Clive Arnold,

I am writing in response to your request for information, received 24th
February.

Yours sincerely,

DWP Central FoI Team

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Complaints About PIP Assessment HCP'.

I should have received an answer to my request, I have not had one so I am requesting an internal review.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

Clive Arnold

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

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2. http://www.gov.uk/dwp

no-reply@dwp.ecase.co.uk on behalf of DWP Health Services Correspondence, Department for Work and Pensions

1 Attachment

Dear Clive Arnold,

I am writing in response to your request for information, received 3rd
April.

Yours sincerely,

DWP Central FoI Team

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Complaints About PIP Assessment HCP'.

You have stated the complaints against said assessor is "his data", this is clearly not the case as complaints will have been sent to the DWP and/or the branch of Atos that employ him. The data requested therefore would not be breaching the Data Protection Act.

I requested "numbers of complaints against this assessor" who has clearly lied in my assessment and lied repeatedly! The complaints do not go direct to Mr Chadwick-Higgins therefore the data is not his and is exempt from the DOA.

If the DWP are to appear "open and transparent" then it has to provide the simple statistics requested so I am asking for an internal review before I take this to the ICO.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

Clive Arnold

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

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1. mailto:[email address]
2. http://www.gov.uk/dwp

no-reply@dwp.ecase.co.uk on behalf of DWP Central FOI Team, Department for Work and Pensions

Dear Clive Arnold,

Our Ref: IR2020/17884

Contact email: [1][DWP request email]

Thank you for your Freedom of Information (FoI) review request.

You can normally expect a response to your FoI review request within 20
working days. However due to the current situation with COVID-19 it may
not be possible for us to reply to you within this timeframe.

The DWP will make every effort to respond to FoI reviews as we would
usually but the current situation may mean that available Departmental
resources are needed on other high priority areas.

We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.

If you have any queries about this letter, please contact the department
using the email address and reference number above.

Yours sincerely,

DWP Central FoI Team

Department for Work and Pensions

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1. mailto:[email address]

Dear [email address] on behalf of DWP Central FOI Team,

Could you provide me with the information or state you are refusing to supply it so I can then go to the ICO's office with a complaint please

Yours sincerely,

Clive Arnold

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

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References

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1. mailto:[email address]
2. http://www.gov.uk/dwp

We don't know whether the most recent response to this request contains information or not – if you are Clive Arnold please sign in and let everyone know.