Complaints about Operators and Taxis
Dear Knowsley Metropolitan Borough Council,
I trust this letter finds you well. I am writing to submit a formal request under the Freedom of Information Act pertaining to complaints within your Licencing Team that are recorded about Private Hire Operators, Private Hire Drivers and Taxi Drivers.
Details regarding the nature and circumstances of each incident or complaint, including but not limited to:
Date and time of the incident or complaint.
Description of the incident or complaint.
Steps taken by the driver or operator to address and resolve the incident or complaint.
Any outcomes or resolutions resulting from the incident or complaint.
Please can you provide me a list of these complaints, from the period of 2018, along with the action & resolution taken by the licensing team.
Please treat this letter as a formal request under the Freedom of Information Act. And I do not wish to be charged for this request.
Yours faithfully,
Sarah
Thank you for your email.
We will aim to contact you within 3 working days. In the meantime, further
information is provided within the Make a Freedom of Information request
at
[1]https://www.knowsley.gov.uk/your-council...
Kind regards,
Customer Liaison Team
This e-mail and any attachments are confidential. It may contain
privileged information and is intended for the named recipient(s) only. It
must not be distributed without consent. If you are not one of the
intended recipients, please notify the sender immediately and do not
disclose, distribute, or retain this email or any part of it and do not
take any action based on it.
Unless expressly stated, opinions in this email are those of the
individual sender, and not of Knowsley MBC. Legally binding obligations
can only be created for, or be entered into on behalf of, Knowsley MBC by
duly authorised officers or representatives.
Knowsley MBC excludes any liability whatsoever for any offence caused, any
direct or consequential loss arising from the use, or reliance on, this
e-mail or its contents. We believe but do not warrant that this e-mail and
any attachments are virus free. You must therefore take full
responsibility for virus checking and no responsibility is accepted for
loss or damage arising from viruses or changes made to this message after
it was sent. Knowsley MBC reserves the right to monitor and/or record all
e-mail communications through its network in accordance with relevant
legislation.
References
Visible links
1. https://www.knowsley.gov.uk/your-council...
Dear Sarah
Thank you for your Freedom of Information request. In order for us to log your request I would be grateful if you could submit your full name. This is following ICO guidelines, please see below.
Section 8 states that a request for information should state the name of the applicant.
NOTE: This is not an exhaustive list.
Example
Is this a valid request?
What would the ICO’s approach likely to be?
The applicant only uses one name e.g. Adrian or initials e.g. S.P.H.
No
Albeit that the Act only states that “the” name of the applicant is required rather than ‘the full’ name of the applicant, the Commissioner would not consider it unreasonable to ask for a full name to be provided. This is also appropriate given that it could lead to unnecessary confusion/delay/possible data protection breaches if applicants cannot be distinguished from one another.
Kindest regards,
Customer Liaison Team
Knowsley Council
Archway Road
Huyton
Knowsley
Merseyside
L36 9UX
Dear Knowsley Metropolitan Borough Council,
Thank you for your prompt reply to my email.
As requested, my full name is Taskeen Sajjad. Please proceed with processing my request accordingly.
If there is anything further you require, please let me know.
Kind regards,
Taskeen Sajjad
Thank you for your email.
We will aim to contact you within 3 working days. In the meantime, further
information is provided within the Make a Freedom of Information request
at
[1]https://www.knowsley.gov.uk/your-council...
Kind regards,
Customer Liaison Team
This e-mail and any attachments are confidential. It may contain
privileged information and is intended for the named recipient(s) only. It
must not be distributed without consent. If you are not one of the
intended recipients, please notify the sender immediately and do not
disclose, distribute, or retain this email or any part of it and do not
take any action based on it.
Unless expressly stated, opinions in this email are those of the
individual sender, and not of Knowsley MBC. Legally binding obligations
can only be created for, or be entered into on behalf of, Knowsley MBC by
duly authorised officers or representatives.
Knowsley MBC excludes any liability whatsoever for any offence caused, any
direct or consequential loss arising from the use, or reliance on, this
e-mail or its contents. We believe but do not warrant that this e-mail and
any attachments are virus free. You must therefore take full
responsibility for virus checking and no responsibility is accepted for
loss or damage arising from viruses or changes made to this message after
it was sent. Knowsley MBC reserves the right to monitor and/or record all
e-mail communications through its network in accordance with relevant
legislation.
References
Visible links
1. https://www.knowsley.gov.uk/your-council...
Dear T Sajjad
Thank you for your email received on 22 July 2024 requesting about taxi
licensing complaints.
I have recorded your request for information under reference
F2024.07.8034.
This has been passed to the relevant service and you will receive a
response by 20 August 2024.
In line with guidance published by the Information Commissioner’s Office,
the council may make a charge for the provision of information – for
example in order to cover the costs of postage (in line with the relevant
postal charges) or charges for printing and copying (which will reflect
photocopying charges levied by the council’s public libraries) or if this
falls within the regulations of an EIR (Environmental Information).
You will be informed if a fee is to be applied before information is to be
provided.
If you need further information please contact me.
Kind regards,
Customer Liaison Team
Knowsley Council
Archway Road Huyton
Knowsley
Merseyside
L36 9UX
This e-mail and any attachments are confidential. It may contain
privileged information and is intended for the named recipient(s) only. It
must not be distributed without consent. If you are not one of the
intended recipients, please notify the sender immediately and do not
disclose, distribute, or retain this email or any part of it and do not
take any action based on it.
Unless expressly stated, opinions in this email are those of the
individual sender, and not of Knowsley MBC. Legally binding obligations
can only be created for, or be entered into on behalf of, Knowsley MBC by
duly authorised officers or representatives.
Knowsley MBC excludes any liability whatsoever for any offence caused, any
direct or consequential loss arising from the use, or reliance on, this
e-mail or its contents. We believe but do not warrant that this e-mail and
any attachments are virus free. You must therefore take full
responsibility for virus checking and no responsibility is accepted for
loss or damage arising from viruses or changes made to this message after
it was sent. Knowsley MBC reserves the right to monitor and/or record all
e-mail communications through its network in accordance with relevant
legislation.
Your FOI request has been completed
Dear Taskeen Sajjad
Your FOI with Reference Number : 8034 has been completed please [1]click
here to view it
Customer Liaison Team
Knowsley Council
Archway Road
Huyton
Merseyside
L36 9UX
[2]www.knowsley.gov.uk
This e-mail and any attachments are confidential. It may contain
privileged information and is intended for the named recipient(s) only. It
must not be distributed without consent. If you are not one of the
intended recipients, please notify the sender immediately and do not
disclose, distribute, or retain this email or any part of it and do not
take any action based on it.
Unless expressly stated, opinions in this email are those of the
individual sender, and not of Knowsley MBC. Legally binding obligations
can only be created for, or be entered into on behalf of, Knowsley MBC by
duly authorised officers or representatives.
Knowsley MBC excludes any liability whatsoever for any offence caused, any
direct or consequential loss arising from the use, or reliance on, this
e-mail or its contents. We believe but do not warrant that this e-mail and
any attachments are virus free. You must therefore take full
responsibility for virus checking and no responsibility is accepted for
loss or damage arising from viruses or changes made to this message after
it was sent. Knowsley MBC reserves the right to monitor and/or record all
e-mail communications through its network in accordance with relevant
legislation.
References
Visible links
1. https://knowsleytransaction.mendixcloud....
2. http://www.knowsley.gov.uk/
Dear Sam Slatcher,
Thank you for your response to my previous request. To reduce the time and cost of processing, could you kindly provide the requested data specifically for the period from 2022 to 2024? I believe this will help in narrowing down the scope of the request to fall within the limits of the Freedom of Information Act.
I appreciate your assistance in this matter.
Best regards,
Taskeen Sajjad
Thank you for your email.
We will aim to contact you within 3 working days. In the meantime, further
information is provided within the Make a Freedom of Information request
at
[1]https://www.knowsley.gov.uk/your-council...
Kind regards,
Customer Liaison Team
This e-mail and any attachments are confidential. It may contain
privileged information and is intended for the named recipient(s) only. It
must not be distributed without consent. If you are not one of the
intended recipients, please notify the sender immediately and do not
disclose, distribute, or retain this email or any part of it and do not
take any action based on it.
Unless expressly stated, opinions in this email are those of the
individual sender, and not of Knowsley MBC. Legally binding obligations
can only be created for, or be entered into on behalf of, Knowsley MBC by
duly authorised officers or representatives.
Knowsley MBC excludes any liability whatsoever for any offence caused, any
direct or consequential loss arising from the use, or reliance on, this
e-mail or its contents. We believe but do not warrant that this e-mail and
any attachments are virus free. You must therefore take full
responsibility for virus checking and no responsibility is accepted for
loss or damage arising from viruses or changes made to this message after
it was sent. Knowsley MBC reserves the right to monitor and/or record all
e-mail communications through its network in accordance with relevant
legislation.
References
Visible links
1. https://www.knowsley.gov.uk/your-council...
Dear Taskeen Sajjad,
Thank you for your email received on 25 September 2024 requesting information about Complaints about Operators and Taxis.
Please note you can now log a Freedom of Information request on our online portal on the following link.
https://www.knowsley.gov.uk/your-council...
I have recorded your request for information under reference F2024.09.8228.
This has been passed to the relevant service and you will receive a response by 23 October 2024.
In line with guidance published by the Information Commissioner’s Office, the council may make a charge for the provision of information – for example in order to cover the costs of postage (in line with the relevant postal charges) or charges for printing and copying (which will reflect photocopying charges levied by the council’s public libraries) or if this falls within the regulations of an EIR (Environmental Information).
You will be informed if a fee is to be applied before information is to be provided.
If you need further information please contact me.
Kind regards,
Customer Liaison Team
Knowsley Council
Archway Road
Huyton
Knowsley
Merseyside
Your FOI request has been completed
Dear Taskeen Sajjad
Your FOI with Reference Number : 8228 has been completed please click on the link
below to view it
[1]https://knowsleytransaction.mendixcloud....
Customer Liaison Team
Knowsley Council
Archway Road
Huyton
Merseyside
L36 9UX
[2]www.knowsley.gov.uk
This e-mail and any attachments are confidential. It may contain
privileged information and is intended for the named recipient(s) only. It
must not be distributed without consent. If you are not one of the
intended recipients, please notify the sender immediately and do not
disclose, distribute, or retain this email or any part of it and do not
take any action based on it.
Unless expressly stated, opinions in this email are those of the
individual sender, and not of Knowsley MBC. Legally binding obligations
can only be created for, or be entered into on behalf of, Knowsley MBC by
duly authorised officers or representatives.
Knowsley MBC excludes any liability whatsoever for any offence caused, any
direct or consequential loss arising from the use, or reliance on, this
e-mail or its contents. We believe but do not warrant that this e-mail and
any attachments are virus free. You must therefore take full
responsibility for virus checking and no responsibility is accepted for
loss or damage arising from viruses or changes made to this message after
it was sent. Knowsley MBC reserves the right to monitor and/or record all
e-mail communications through its network in accordance with relevant
legislation.
References
Visible links
1. https://knowsleytransaction.mendixcloud....
2. http://www.knowsley.gov.uk/
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