Dear Taskeen Sajjad,

Thank you for your request for information relating to complaints about
Operators and Taxis which we received on 22/07/2024.

This has been logged as a Freedom of Information Request and will be dealt
with under the Freedom of Information Act 2000. The reference number for
your request can be found above.

The Freedom of Information Act 2000 states that we must respond to you
within 20 working days, by 20/08/2024. Please do not hesitate to contact
us at the email address below if you have any queries.

Yours sincerely,

Sheffield City Council

PO Box 1283

Sheffield, S1 1UJ

Email: [1][Sheffield City Council request email]

This Email, and any attachments, may contain non-public information and is
intended solely for the individual(s) to whom it is addressed. It may
contain sensitive or protectively marked material and should be handled
accordingly. If this Email has been misdirected, please notify the author
immediately. If you are not the intended recipient you must not disclose,
distribute, copy, print or rely on any of the information contained in it
or attached, and all copies must be deleted immediately. Whilst we take
reasonable steps to try to identify any software viruses, any attachments
to this Email may nevertheless contain viruses which our anti-virus
software has failed to identify. You should therefore carry out your own
anti-virus checks before opening any documents. Sheffield City Council
will not accept any liability for damage caused by computer viruses
emanating from any attachment or other document supplied with this e-mail

References

Visible links
1. mailto:[Sheffield City Council request email]

Dear Taskeen Sajjad,

Thank you for your request for information relating to complaints about
Operators and Taxis which we received on 22/07/2024.

Please find Sheffield City Council’s response to your request set out
below:

The information you have requested is exempt from disclosure under section
12 of the Freedom of Information Act 2000. Sheffield City Council does
hold the information you have requested. However, we do not record the
information in a format that allows us to produce an electronic report of
this. Therefore, we would have to carry out a manual search of our
records. The Licensing Service has received 1402 complaint from 1^st
January 2018 to date. These will mostly be in relation to taxi drivers,
vehicles, and operators; however, a small number will be in relation to
Licensed premises or other areas of licensing. We estimate that we would
need to search 1402 records and that it would take 30 minutes to search
each record to identify and summarise each complaint. Therefore, it would
take us 701 hours to collate the information, which is more than the cost
limit of 18 hours or £450 specified in the [1]Freedom of Information and
Data Protection (Appropriate Limit and Fees) Regulations 2004 (SI 2004 No.
3244).

Under section 16 of the Freedom of Information Act 2000, we have a duty to
provide advice and assistance to requesters. We may be able to produce a
list of complaints from 1^st January 2018 to date which would state the
date the complaint was received and a categorisation of the type of
complaint it is (e.g. driving standards, driver attitude, vehicle
condition etc). If you would like to narrow down the focus of your
request, we would be happy to process your revised request as a new
request for information under the Freedom of Information Act 2000.

If you have any queries about this response, please do not hesitate to
contact us.

The information provided in this response is available for re-use under
the terms of the Open Government Licence v3.0. The terms of the OGL can be
found [2]here. When re-using the information, Sheffield City Council
requires you to include the following attribution statement: “Contains
public sector information obtained from Sheffield City Council and
licensed under the Open Government Licence v3.0.”

If you are unhappy with the response you have received in relation to your
request, you are entitled to have this reviewed. You can ask for an
internal review by replying to this email. Internal review requests should
be submitted within 40 working days from the date of this response.

If you remain dissatisfied with the outcome of your internal review, you
can contact the Information Commissioner’s Office. Please see
[3]https://ico.org.uk/make-a-complaint/offi...
for further details.

Kind Regards,

Sheffield City Council

PO Box 1283

Sheffield, S1 1UJ

Email: [4][Sheffield City Council request email]

From: FOI
Sent: Tuesday, July 23, 2024 3:52 PM
To: Sarah <[FOI #1149325 email]>
Subject: Re – Freedom of Information Request – Reference – FOI / 1222221

Dear Taskeen Sajjad,

Thank you for your request for information relating to complaints about
Operators and Taxis which we received on 22/07/2024.

This has been logged as a Freedom of Information Request and will be dealt
with under the Freedom of Information Act 2000. The reference number for
your request can be found above.

The Freedom of Information Act 2000 states that we must respond to you
within 20 working days, by 20/08/2024. Please do not hesitate to contact
us at the email address below if you have any queries.

Yours sincerely,

Sheffield City Council

PO Box 1283

Sheffield, S1 1UJ

Email: [5][Sheffield City Council request email]

This Email, and any attachments, may contain non-public information and is
intended solely for the individual(s) to whom it is addressed. It may
contain sensitive or protectively marked material and should be handled
accordingly. If this Email has been misdirected, please notify the author
immediately. If you are not the intended recipient you must not disclose,
distribute, copy, print or rely on any of the information contained in it
or attached, and all copies must be deleted immediately. Whilst we take
reasonable steps to try to identify any software viruses, any attachments
to this Email may nevertheless contain viruses which our anti-virus
software has failed to identify. You should therefore carry out your own
anti-virus checks before opening any documents. Sheffield City Council
will not accept any liability for damage caused by computer viruses
emanating from any attachment or other document supplied with this e-mail

References

Visible links
1. http://www.legislation.gov.uk/uksi/2004/...
2. http://www.nationalarchives.gov.uk/doc/o...
3. https://ico.org.uk/make-a-complaint/offi...
4. mailto:[sheffield%20city%20council%20request%20email]
5. mailto:[sheffield%20city%20council%20request%20email]

Dear Taskeen Sajjad,

Thank you for your request for information relating to taxi complaints
1/01/2022-2/09/24 which we received on 02/09/2024.

This has been logged as a Freedom of Information Request and will be dealt
with under the Freedom of Information Act 2000. The reference number for
your request can be found above.

The Freedom of Information Act 2000 states that we must respond to you
within 20 working days, by 30/09/2024. Please do not hesitate to contact
us at the email address below if you have any queries.

Yours sincerely,

Sheffield City Council

PO Box 1283

Sheffield, S1 1UJ

Email: [1][Sheffield City Council request email]

This Email, and any attachments, may contain non-public information and is
intended solely for the individual(s) to whom it is addressed. It may
contain sensitive or protectively marked material and should be handled
accordingly. If this Email has been misdirected, please notify the author
immediately. If you are not the intended recipient you must not disclose,
distribute, copy, print or rely on any of the information contained in it
or attached, and all copies must be deleted immediately. Whilst we take
reasonable steps to try to identify any software viruses, any attachments
to this Email may nevertheless contain viruses which our anti-virus
software has failed to identify. You should therefore carry out your own
anti-virus checks before opening any documents. Sheffield City Council
will not accept any liability for damage caused by computer viruses
emanating from any attachment or other document supplied with this e-mail

References

Visible links
1. mailto:[sheffield%20city%20council%20request%20email]

Dear Taskeen Sajjad,

Thank you for your request for information relating to Taxi complaints
1/01/2022-2/09/24 which we received on 02/09/2024.

Please find Sheffield City Council’s response to your request set out
below:

The information you have requested in relation to action taken including
the nature, steps taken, outcomes, and resolutions, for the period from
2022 to 2024 is exempt from disclosure under section 12 of the Freedom of
Information Act 2000. Sheffield City Council does hold the information you
have requested. However, we do not record the information in a format that
allows us to produce an electronic report of this. Therefore, we would
have to carry out a manual search of our records from 2022-2024. We
estimate that we would need to search 419 records and that it would take
30 minutes to search each record. Therefore, it would take us 209 hours to
collate the information, which is more than the cost limit of 18 hours or
£450 specified in the [1]Freedom of Information and Data Protection
(Appropriate Limit and Fees) Regulations 2004 (SI 2004 No. 3244).

Under section 16 of the Freedom of Information Act 2000, we have a duty to
provide advice and assistance to requesters. Please find attached a list
which includes complaints from 2018 to 2024. This list includes the reason
for the complaint and the date recorded. If you would like to narrow down
the focus of your request, we would be happy to process your revised
request as a new request for information under the Freedom of Information
Act 2000.

If you have any queries about this response, please do not hesitate to
contact us.

The information provided in this response is available for re-use under
the terms of the Open Government Licence v3.0. The terms of the OGL can be
found [2]here. When re-using the information, Sheffield City Council
requires you to include the following attribution statement: “Contains
public sector information obtained from Sheffield City Council and
licensed under the Open Government Licence v3.0.”

If you are unhappy with the response you have received in relation to your
request, you are entitled to have this reviewed. You can ask for an
internal review by replying to this email. Internal review requests should
be submitted within 40 working days from the date of this response.

If you remain dissatisfied with the outcome of your internal review, you
can contact the Information Commissioner’s Office. Please see
[3]https://ico.org.uk/make-a-complaint/offi...
for further details.

Kind Regards,

Sheffield City Council

PO Box 1283

Sheffield, S1 1UJ

Email: [4][Sheffield City Council request email]

From: Sarah <[FOI #1149325 email]>
Sent: 02 September 2024 07:55
To: FOI <[Sheffield City Council request email]>
Subject: RE: Response – Freedom of Information Request – Reference – FOI /
1222221

Dear Sheffield City Council,

Thank you for your response to my Freedom of Information request
(Reference: FOI/1222221).

To help reduce the scope of my request and make it more manageable, could
you please provide the detailed information regarding complaints,
including the nature, steps taken, outcomes, and resolutions, for the
period from 2022 to 2024 only? I believe this should significantly reduce
the time required to collate the data and fall within the allowable cost
limit.

I appreciate your assistance in this matter and look forward to your
response.

Thank you for your time and effort.

Best regards,

Taskeen Sajjad

show quoted sections

Dear Taskeen Sajjad,

Thank you for your request for information relating to Taxi complaints
1/01/2022-2/09/24 which we received on 02/09/2024.

Please find Sheffield City Council’s response to your request set out
below:

The information you have requested in relation to action taken including
the nature, steps taken, outcomes, and resolutions, for the period from
2022 to 2024 is exempt from disclosure under section 12 of the Freedom of
Information Act 2000. Sheffield City Council does hold the information you
have requested. However, we do not record the information in a format that
allows us to produce an electronic report of this. Therefore, we would
have to carry out a manual search of our records from 2022-2024. We
estimate that we would need to search 419 records and that it would take
30 minutes to search each record. Therefore, it would take us 209 hours to
collate the information, which is more than the cost limit of 18 hours or
£450 specified in the [1]Freedom of Information and Data Protection
(Appropriate Limit and Fees) Regulations 2004 (SI 2004 No. 3244).

Under section 16 of the Freedom of Information Act 2000, we have a duty to
provide advice and assistance to requesters. Please find attached a list
which includes complaints from 2018 to 2024. This list includes the reason
for the complaint and the date recorded. If you would like to narrow down
the focus of your request, we would be happy to process your revised
request as a new request for information under the Freedom of Information
Act 2000.

If you have any queries about this response, please do not hesitate to
contact us.

The information provided in this response is available for re-use under
the terms of the Open Government Licence v3.0. The terms of the OGL can be
found [2]here. When re-using the information, Sheffield City Council
requires you to include the following attribution statement: “Contains
public sector information obtained from Sheffield City Council and
licensed under the Open Government Licence v3.0.”

If you are unhappy with the response you have received in relation to your
request, you are entitled to have this reviewed. You can ask for an
internal review by replying to this email. Internal review requests should
be submitted within 40 working days from the date of this response.

If you remain dissatisfied with the outcome of your internal review, you
can contact the Information Commissioner’s Office. Please see
[3]https://ico.org.uk/make-a-complaint/offi...
for further details.

Kind Regards,

Sheffield City Council

PO Box 1283

Sheffield, S1 1UJ

Email: [4][Sheffield City Council request email]

From: Sarah <[5][FOI #1149325 email]>
Sent: 02 September 2024 07:55
To: FOI <[6][Sheffield City Council request email]>
Subject: RE: Response – Freedom of Information Request – Reference – FOI /
1222221

Dear Sheffield City Council,

Thank you for your response to my Freedom of Information request
(Reference: FOI/1222221).

To help reduce the scope of my request and make it more manageable, could
you please provide the detailed information regarding complaints,
including the nature, steps taken, outcomes, and resolutions, for the
period from 2022 to 2024 only? I believe this should significantly reduce
the time required to collate the data and fall within the allowable cost
limit.

I appreciate your assistance in this matter and look forward to your
response.

Thank you for your time and effort.

Best regards,

Taskeen Sajjad

show quoted sections