Dear Highways Agency,
Could you let me have a breakdown of the number of complaints received about litter and/or refuse by contract area by calender year from 1st January 2009 to 1st January 2014 and for the 5 month period from 1st January to 31st May 2014.
If this presents any difficulty for you I would appreciate your advice as to how I might revise my request to make the task a manageable one for you. In which case it would be helpful if you were first to explain how such complaints are recorded and the resulting data assembled to produce management information and provide examples of the latter.
Please could you provide the information electronically and communicate exclusively via this web site.
I look forward to hearing from you.
This is an automated response:
Thank you for your email to the Highways Agency.
If you are reporting a real time incident which requires immediate
attention please call the Highways Agency Information Line on 0300 123
The Highways Agency is responsible for operating, maintaining and
improving the Strategic Road Network in England on behalf of the Secretary
of State for Transport. This consists of the Motorway network and the
Major Trunk roads. A map of the roads for which we are responsible can be
If your email relates to an issue which is not on
the Strategic Road Network, for example a suburban, local or residential
road, you should forward your email to the relevant Local Authority who
should be able to assist you. You can find details of Local Authorities
using the search facility on the gov.uk website
If you email does relate to an issue with the Strategic Road Network it
will be passed to the relevant team within the Highways Agency and they
will respond to you within a maximum of 15 working days.
If you have made a request under the Freedom of Information Act your
request will be dealt with in line with our guidelines which are published
Highways Agency Information Line
Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.
Dear Mr Silverman,
Please see attached response.
Steven Brassey, senior business coordinator
Highways Agency | The Cube | 199 Wharfside Street | Birmingham | B1 1RN
Safe roads, reliable journeys, informed travellers
Highways Agency, an executive agency of the Department for Transport.
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