Complaints about JSA in 2019/20 investigated by the PHSO

J Roberts made this Freedom of Information request to Department for Work and Pensions

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Dear Department for Work and Pensions,

1. For the year 2019/20, please provide the number of complaints about JSA the PHSO contacted you about.

2. For the year 2019/20, please provide the number of complaints about JSA the PHSO investigated.

3. For the year 2019/20, please provide the outcome of all concluded PHSO investigations falling within the scope of Request 2 e.g. upheld, partly upheld or not upheld.

Yours faithfully,

J Roberts

J Roberts left an annotation ()

PHSO figures for 2018/19 are available here:

'Complaints about UK Government Departments and agencies and other public organisations 2018-19'

https://www.ombudsman.org.uk/sites/defau...

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J Roberts left an annotation ()

Similar request to the Independent Case Examiner:

https://www.whatdotheyknow.com/request/c...

DWP Central FOI Team,

1 Attachment

Dear J Roberts,

I am writing in response to your request for information, received 24th
November.

Yours sincerely,

DWP Central FoI Team

J Roberts left an annotation ()

Complaints about Jobcentre Plus received by the PHSO:

'Complaints about UK Government Departments and other Public Organisations 2020-21'

DWP – 1065 complaints received (total)

Jobcentre Plus – 11 complaints received (none upheld)

https://www.ombudsman.org.uk/sites/defau...