Thank you for contacting the Parliamentary and Health Service Ombudsman’s
(PHSO) Freedom of Information and Data Protection Team. This is to confirm
we have received your request. If you have made a request for information
under the Freedom of Information Act 2000 or Environment Information
Regulations 2004, we aim to respond to your request within 20 working days
in accordance with the statutory time frames set out in both Acts. If you
have made a request for personal information held by the PHSO, your
request will be processed as a Subject Access Request under the provisions
of the Data Protection Act 2018 and we aim to respond within one calendar
month in accordance with the statutory time frame set out in the Act. We
may contact you before this time if we require further clarification or if
we need to extend the time required to complete your request.

Please note that we are currently experiencing a high demand, and might
not be able to comply with the statutory deadline for your request. Any
late responses can be referred to the Information Commissioner’s Office:

https://ico.org.uk/

For Subject Access Requests, we will send any personal information via
secure email, unless you instruct us differently. To access the
information on the email we send, you will need to sign up to our secure
email service. Details can be found on our website using the link below:
https://www.ombudsman.org.uk/about-us/co...
If you require us to post your personal information to you instead you
will need to inform us of this and confirm your current address as soon as
possible. Angharad Jackson Data Protection Officer & Assistant Director
Information Assurance Office of the Parliamentary and Health Service
Ombudsman PHSO CityGate 47-51 Mosley Street Manchester M2 3HQ
[email address]

Dear Della Reynolds,
Thank you for your request for information which received on 27 March 2023
in which you requested information from the Parliamentary and Health
Service Ombudsman. Your request has been handled in accordance with the
Freedom of Information Act 2000.

Your request:

Complaints about government departments end-of-year data for; 2019/20,
2020/21, 2021/22.

Our Response:

As this information is reasonably accessible to you it is exempt under
Section 21 of the Freedom of Information Act 2000, which means we do not
have to send you a copy. However, please be aware no information has been
withheld from you.

Complaints about UK Government Departments and other Public Organisations
2019-20:

[1]PA Tables 2019-20 - ODS amended.ods (ombudsman.org.uk)

Complaints about UK Government Departments and other Public Organisations
2020-21:

[2]PA Tables - 2020-21 ODS.ods (ombudsman.org.uk)

Complaints about UK Government Departments and other Public Organisations
2021-22:

[3]UK Government Departments and Agencies Tables 2021-22.pdf
(ombudsman.org.uk)

We hope that this information is useful. 

If you believe we have made an error in the way we have processed your
information request, it is open to you to request an internal review. You
can do this by writing to us by post or by email to
[4][PHSO request email]. You will need to specify what the
nature of the issue is and we can consider the matter further. Beyond
that, it is open to you to complain to the Information Commissioner’s
Office ([5]www.ico.org.uk).

Yours sincerely

Freedom of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

PHSO CityGate

47-51 Mosley Street

Manchester

M2 3HQ

E: [6][PHSO request email]

W: [7]www.ombudsman.org.uk

Want to know more about your information rights? Read our privacy notice

References

Visible links
1. https://www.ombudsman.org.uk/sites/defau... Tables 2019-20 - PDF amended.pdf
2. https://www.ombudsman.org.uk/sites/defau...
3. https://www.ombudsman.org.uk/sites/defau... Government Departments and Agencies Tables 2021-22.pdf
4. mailto:[PHSO request email]
5. http://www.ico.org.uk/
6. mailto:[PHSO request email]
7. http://www.ombudsman.org.uk/
http://www.ombudsman.org.uk/

Dear Della Reynolds,

Please accept our sincerest apologies that the links don’t work for you.

Here are the links to the relevant pages (as opposed to online PDF
documents) where the information is stored on the PHSO website:

Complaints about UK Government Departments and other Public Organisations

2019-20 and 2020-21 (both of these documents are on separate PDF documents
at the bottom of the same webpage):

[1]Complaints to the Parliamentary and Health Service Ombudsman, 2019-20
and 2020-21 | Parliamentary and Health Service Ombudsman (PHSO)

Complaints about UK Government Departments and other Public Organisations

2021-22:

[2]Complaints to the Parliamentary and Health Service Ombudsman, 2021-22 |
Parliamentary and Health Service Ombudsman (PHSO)

Please let us know if these links don’t work for you and we will tryto get
these documents sent to you another way.

Kind regards,

Freedom of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

References

Visible links
1. https://www.ombudsman.org.uk/publication...
2. https://www.ombudsman.org.uk/publication...