Complaints about filthy and verminous properties

Bronwen Morgan made this Freedom of Information request to Royal Borough of Kensington and Chelsea

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Royal Borough of Kensington and Chelsea,

Under the Freedom of Information Act 2000 I seek the following information about the number of complaints (by any means) made to your organisation about filthy and verminous properties:

1. The number of complaints made to the council in the last 5 years about filthy and verminous properties. Please provide a total tally, and a breakdown across the following categories:
- male-only occupants
- female-only occupants
- male and female occupants
- unknown

I would prefer to receive this information electronically, preferably as a data set, eg. in Excel, NOT as a PDF.

If the decision is made to withhold some of this data using exemptions in the Data Protection Act, please inform me of that fact and cite the exemptions used.

If some parts of this request are easier to answer than others, I would ask that you release the available data as soon as possible.

If you need any clarification then please do not hesitate to contact me. Under Section 16 it is your duty to provide advice and assistance and so I would expect you to contact me if you find this request unmanageable in any way.

I would be grateful if you could confirm in writing that you have received this request, and I look forward to hearing from you within the 20-working day statutory time period.

Regards,

Bronwen Morgan

Royal Borough of Kensington and Chelsea

Dear Ms. Morgan

 

FREEDOM OF INFORMATION REQUEST REF: 2012-1024

 

I am writing to confirm that we received your information request on 5
November 2012. For your information and future communications your request
has been allocated the reference number FOI2012-1024. Please quote this
reference in any future correspondence.

 

We will consider your request and respond in accordance with the
requirements of the Freedom of Information Act 2000. Our duty is to
respond promptly or at least within 20 working days.

 

Yours sincerely

 

Robin Yu

Information Protection Assistant

Information Governance Team

Information Systems Division (ISD)

The Royal Borough of Kensington and Chelsea

The Town Hall, Hornton Street, London W8 7NX

Tel: 020 7938 8226

 

Web: [1]http://www.rbkc.gov.uk

 

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Royal Borough of Kensington and Chelsea

1 Attachment

Dear Sir/Madam,

 

I write to you with regards to your recent Freedom of Information request
we have received as seen below. Please could you advise me whether you
would like the information for the last 5 calendar or financial years?

 

Many Thanks

[1]Jessica%20Quinn

Jessica Quinn

Information Governance & Housing Officer

Operational Support Unit

Ext: 5216

 

If you would like to comment about the service that you have received from
the Environmental Health and Trading Standards Service please click
[2]here and complete our quick survey

 

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Dear Royal Borough of Kensington and Chelsea,

Many thanks for your prompt response. Please provide the information for 5 calendar years.

Yours faithfully,

Bronwen Morgan

Royal Borough of Kensington and Chelsea

Dear Ms. Morgan

 

FREEDOM OF INFORMATION REQUEST REF: 2012-1024

 

I am responding to your request under the Freedom of Information Act 2000,
which we received on 5 November 2012, for information held by the Council.
You requested:

 

1. The number of complaints made to the council in the last 5 years about
filthy and verminous properties. Please provide a total tally, and a
breakdown across the following categories:

 

     - male-only occupants

     - female-only occupants

     - male and female occupants

     - unknown

 

I confirm that we hold some of the information requested.

 

Please see below of number of complaints received, we do not hold
information on the gender of the occupants:

 

2007 = 32

2008 = 48

2009 = 43

2010 = 39

2011 = 49

 

Complaints

 

I trust this has satisfied your request.  Should you be unhappy with the
handling of your request, the Council has an internal complaints process
for handling FOIA complaints. Complaints are reviewed by the Chief
Solicitor and Monitoring Officer or her nominee. A form is available from
our website to lodge your complaint
[1]http://www.rbkc.gov.uk/councilanddemocra...
Please contact us if you do not have website access and we can provide you
with a copy of the form. Following this review, should you still be
unhappy with how your information request has been handled, you have a
further right to appeal to the Information Commissioner who is responsible
for ensuring compliance with FOIA.  

 

Yours sincerely

 

Robin Yu

Information Protection Assistant

Information Governance Team

Information Systems Division (ISD)

The Royal Borough of Kensington and Chelsea

The Town Hall, Hornton Street, London W8 7NX

Tel: 020 7938 8226

 

Web: [2]http://www.rbkc.gov.uk

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References

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1. http://www.rbkc.gov.uk/councilanddemocra...
2. http://www.rbkc.gov.uk/