Hi,
Thank you for getting in touch with First Choice Homes.

A member of our Customer Excellence Team will contact you with 2 working
days to discuss your concerns in more detail.

Thank you for your understanding and patience.

Did you know you can also report your own repairs, view your rent account
and send us a message via MyAccount, detail of how to register can be
found on our website www.fcho.co.uk/MyAccount

Here are some useful telephone numbers that might direct you where you
need to go:

In case of an emergency, please use the following numbers (These are also
on our website):

For heating issues, please ring SURE on 03333 212797

For all other emergency repairs, please ring 0161 770 2222

If you need emergency accommodation, please ring 0800 9887061

Emergencies that we will attend are:

Total loss of power

Total loss of water

Insecure property

A request from Greater Manchester Police

Uncontainable leak

Dangerous electrics and/or water on electrics

Unsafe/exposed asbestos

T: 0161 393 5599
M:
[1]www.fcho.co.uk

[2][IMG]

Visit our Website [3]www.fcho.co.uk
Follow us on Twitter [4]www.twitter.com/FirstForFCHO
Like us on Facebook [5]www.facebook.com/FirstChoiceHomesOldham

First Choice Homes Oldham is a Charitable Community Benefit Society
registered with the Financial Conduct Authority; company number 31138R at
First Place, 22 Union Street, Oldham OL1 1BE.

This email and its attachments are confidential and are intended for the
individual or entity to which they are addressed only. If this has come to
you in error, please notify the sender immediately and delete this email
from your system.

This message does not contain the views and opinions of the company, only
the sender.

References

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1. http://www.fcho.co.uk/
2. file:///tmp/www.fcho.co.uk
3. http://www.fcho.co.uk/
4. http://www.twitter.com/FirstForFCHO
5. http://www.facebook.com/FirstChoiceHomes...

Dear Mr Jay,

Freedom of Information Request

I am writing regarding your Freedom of Information Request relating to

complaints about FCHO Employee Andrew Shales.

FCHO transferred from the ownership of Oldham Council in February 2011.

FCHO is a Co-operative and Community Benefit Society and is registered

with the Financial Conduct Authority as a Mutual Society. FCHO is a ‘not

for profit’ housing association and is an exempt Charity regulated and

accountable to the Regulator of Social Housing.

The Freedom of Information Act 2000 provides public access to information

held by public authorities as defined in section 3 of the Act.

Unfortunately, however, First Choice Homes Oldham is not classed as a

public body under the said Act and it is therefore not legally obliged to

provide any information to you.

Yours sincerely

Mohammed Yasser
Head of Legal Services

Mohammed Yasser
Head of Legal Services
First Choice Homes Oldham
First Place
22 Union Street
Oldham
OL1 1BE
T: 0161 393 5422
M: 07469571401
[1]www.fcho.co.uk

[2][IMG]

Visit our Website [3]www.fcho.co.uk
Follow us on Twitter [4]www.twitter.com/FirstForFCHO
Like us on Facebook [5]www.facebook.com/FirstChoiceHomesOldham

First Choice Homes Oldham is a Charitable Community Benefit Society
registered with the Financial Conduct Authority; company number 31138R at
First Place, 22 Union Street, Oldham OL1 1BE.

This email and its attachments are confidential and are intended for the
individual or entity to which they are addressed only. If this has come to
you in error, please notify the sender immediately and delete this email
from your system.

This message does not contain the views and opinions of the company, only
the sender.

From: Ray Jay <[FOI #824362 email]>
Sent: 20 January 2022 22:27
To: Tellus <[email address]>
Subject: Environmental Information Regulations request - Complaints about
FCHO Employee Andrew Shales

Dear First Choice Homes Oldham,

Please can you advise how many complaints have been received about the
below employee.

Andrew Shales
Home Ownership Manager
First Choice Homes Oldham
First Place
22 Union Street
Oldham
OL1 1BE
T: 0161 393 5423
M: 07825682899

Yours faithfully,

Ray Jay

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[6][FOI #824362 email]

Is [7][First Choice Homes Oldham request email] the wrong address for Environmental Information
Regulations requests to First Choice Homes Oldham? If so, please contact
us using this form:
[8]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[9]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[10]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

References

Visible links
1. http://www.fcho.co.uk/
2. file:///tmp/www.fcho.co.uk
3. http://www.fcho.co.uk/
4. http://www.twitter.com/FirstForFCHO
5. http://www.facebook.com/FirstChoiceHomes...
6. mailto:[FOI #824362 email]
7. mailto:[First Choice Homes Oldham request email]
8. https://www.whatdotheyknow.com/change_re...
9. https://www.whatdotheyknow.com/help/offi...
10. https://www.whatdotheyknow.com/help/ico-...

Dear Mr Jay,

Thank you for your e-mail.

May I suggest that you re-visit my response to your request. FCHO respond
with the same content to all FOI requests.

Yours sincerely,

Mohammed Yasser

Mohammed Yasser
Head of Legal Services
First Choice Homes Oldham
First Place
22 Union Street
Oldham
OL1 1BE
T: 0161 393 5422
M: 07469571401
[1]www.fcho.co.uk

[2][IMG]

Visit our Website [3]www.fcho.co.uk
Follow us on Twitter [4]www.twitter.com/FirstForFCHO
Like us on Facebook [5]www.facebook.com/FirstChoiceHomesOldham

First Choice Homes Oldham is a Charitable Community Benefit Society
registered with the Financial Conduct Authority; company number 31138R at
First Place, 22 Union Street, Oldham OL1 1BE.

This email and its attachments are confidential and are intended for the
individual or entity to which they are addressed only. If this has come to
you in error, please notify the sender immediately and delete this email
from your system.

This message does not contain the views and opinions of the company, only
the sender.

From: Ray Jay <[FOI #824362 email]>
Sent: 26 February 2022 17:26
To: Mohammed Yasser <[email address]>
Subject: RE: Environmental Information Regulations request - Complaints
about FCHO Employee Andrew Shales

Dear Mohammed Yasser,

Please can you advise why you chose to cherry pick which foi you prefer to
reply to?

could this be to make fcho look good in the public domain?

from the information i have gathered to date to seem to only reply to the
foi requests if there is a positive reply.

but when the reply is negative fcho are except.

Yours sincerely,

Ray Jay

show quoted sections

Dear Mr Jay,

I acknowledge receipt of your response.

FCHO have nothing further to add to the response already provided to you.

Please also note that as you have been advised, the Freedom of Information
Act 2000 provides public access to information held by public authorities
as defined in section 3 of the Act. Unfortunately, however, First Choice
Homes Oldham is not classed as a public body under the said Act and it is
therefore not legally obliged to provide any information to you.

Given your conduct in referring to employees of FCHO as liars, the
decision has been taken to no longer respond to any of your FOI requests.

Yours sincerely,

Mohammed Yasser

Head of Legal Services

Mohammed Yasser
Head of Legal Services
First Choice Homes Oldham
First Place
22 Union Street
Oldham
OL1 1BE
T: 0161 393 5422
M: 07469571401
[1]www.fcho.co.uk

[2][IMG]

Visit our Website [3]www.fcho.co.uk
Follow us on Twitter [4]www.twitter.com/FirstForFCHO
Like us on Facebook [5]www.facebook.com/FirstChoiceHomesOldham

First Choice Homes Oldham is a Charitable Community Benefit Society
registered with the Financial Conduct Authority; company number 31138R at
First Place, 22 Union Street, Oldham OL1 1BE.

This email and its attachments are confidential and are intended for the
individual or entity to which they are addressed only. If this has come to
you in error, please notify the sender immediately and delete this email
from your system.

This message does not contain the views and opinions of the company, only
the sender.

From: Ray Jay <[FOI #824362 email]>
Sent: 08 March 2022 21:35
To: Mohammed Yasser <[email address]>
Subject: RE: Environmental Information Regulations request - Complaints
about FCHO Employee Andrew Shales

Dear Mohammed Yasser,

[extraneous, unpleasant material removed]
[extraneous, unpleasant material removed]
[extraneous, unpleasant material removed]

[extraneous, unpleasant material removed]
[extraneous, unpleasant material removed]
[extraneous, unpleasant material removed]

[extraneous, unpleasant material removed]
[extraneous, unpleasant material removed]

Yours sincerely,

Ray Jay

show quoted sections