Dear Ms Walker

 

FOI Request ref: 6665 / Complaints About Elderly Care

 

Thank you for your request for information about the above. Your request
was received on 28/1/2016 and I am dealing with it under the terms of the
Freedom of Information Act 2000.

We always aim to respond as quickly as possible, and in this case will do
so no later than 25/2/2016, which is the 20 working day deadline. The
deadline is counted from the first working day we receive it, not the date
a letter is written / posted or an email sent.

In some circumstances a fee may be payable and if that is the case, I will
let you know. A fees notice will be issued to you, and you will be
required to pay before we proceed in dealing with your request.

Please quote the above reference number in any communication regarding
this request.

 

Yours sincerely

 

Amilia Holland

Customer Information Adviser

 

East Sussex County Council

Communities Economy and Transport Directorate

W1D, County Hall

St Anne’s Crescent

Lewes

East Sussex BN7 1UE

 

Phone: 01273 482913
Fax: 01273 481208

email: [1][East Sussex County Council request email]   web: [2]www.eastsussex.gov.uk/foi

P  please consider the environment - do you really need to print this
email

 

 

This message is intended for the use of the addressee only and may
contain confidential or privileged information. If you have received it in
error please notify the sender and destroy it. You may not use it or copy
it to anyone else.

E-mail is not a secure communications medium. Please be aware of this
when replying. All communications sent to or from the County Council
may be subject to recording and/or monitoring in accordance with
relevant legislation.

Although East Sussex County Council has taken steps to ensure that this
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if a virus is actually present and you are advised to ensure that the
appropriate checks are made.

You can visit our website at http://www.eastsussex.gov.uk

References

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1. mailto:[East Sussex County Council request email]
2. http://www.eastsussex.gov.uk/foi

 

 

Dear Ms Walker

 

FOI Request ref: 6665 / Complaints About Elderly Care

 

Thank you for your request for information about the above, which has been
dealt with under the terms of the Freedom of Information Act 2000. Your
request and our response are set out below. Please note that any
information we provide is subject to the copyright and reuse of
information terms and conditions set out at the bottom of this email.

 

REQUEST

 

    • The number of formal complaints made by residents, families,

     carers or the general public about elderly care homes; residential,

     nursing and dementia care – both council owned and private - in

     2015 (or the most up to date calendar year information is available

     for)

     • If available, a breakdown of how many of these complaints related

     to physical abuse

     • The number of complaints upheld

     • The number of elderly care homes; residential, nursing and

     dementia care, in the Council’s area

    

     • The same figures for period 2010

 

RESPONSE

 

• The number of formal complaints made by residents, families, carers or
the general public about elderly care homes; residential, nursing and
dementia care – both council owned and private - in 2015 (or the most up
to date calendar year information is available

for) – 15 complaints received in 2015.

• If available, a breakdown of how many of these complaints related to
physical abuse –

None.

• The number of complaints upheld –

2 complaints were upheld and 1 was partially upheld.

• The number of elderly care homes; residential, nursing and dementia
care, in the Council’s area –

Service types Total 2015
Nursing homes 824
Nursing homes,Homecare agencies 9
Nursing homes,Rehabilitation (illness/injury) 32
Nursing homes,Residential homes 30
Nursing homes,Residential homes,Homecare agencies 48
Nursing homes,Residential homes,Rehabilitation (illness/injury) 7
Resdential homes 14
Residential homes 1396
Residential homes,Homecare agencies 14
Residential homes,Rehabilitation (illness/injury) 17
Residential homes,Supported living 2
   

• The same figures for period 2010 –

10 complaints were received in 2010.

• If available, a breakdown of how many of these complaints related to
physical abuse

1 which was not upheld.

• The number of complaints upheld

2 complaints were upheld and 2 were partially upheld.

• The number of elderly care homes; residential, nursing and dementia
care, in the Council’s area

This information is not held by East Sussex County Council as a list for
care homes was only started last year.

 

 

I hope that this answers your enquiry. If you believe that the County
Council has not complied with the FOI Act in responding to your request,
you may ask for an internal review. If you wish to do so, please set out
the grounds of your appeal in writing to:

 

Philip Baker, Assistant Chief Executive, East Sussex County Council,
County Hall, St Anne’s Crescent, Lewes, East Sussex. BN7 1UE.

or by email to him at [1][email address]

 

Please quote the FOI reference number in any communication regarding this
particular request.

 

If you are not content with the outcome of the internal review, you then
have the right to apply directly to the Information Commissioner for a
decision. Generally, the Information Commissioner cannot make a decision
unless you have exhausted the County Council’s internal review procedure
as described in the previous paragraph. The Commissioner can be contacted
at: Information Commissioner's Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF. Tel: 0303 123 1113.  [2]www.ico.org.uk

 

 

Kind regards

 

 

Amilia Holland

Customer Information Adviser

 

East Sussex County Council

Communities, Economy and Transport

W1D, County Hall

St Anne’s Crescent

Lewes

East Sussex BN7 1UE

 

Phone: 01273 482913
Fax: 01273 481208

email: [3][East Sussex County Council request email]   web: [4]www.eastsussex.gov.uk/foi

P    please consider the environment - do you really need to print this
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Copyright and Re-Use of information

1. Providing you with documents under the Freedom of Information Act does
not give you an automatic right to re-use those documents in a way that
would infringe copyright – for example by making multiple copies, or by
publishing / issuing copies to the public.

2. Copyright in the information is owned by East Sussex County Council
and/or its contractor(s) unless otherwise stated. Brief extracts of the
material can be reproduced under the “fair dealing” provisions of the
Copyright Design and Patents Act 1988 (S.29 and S.30) for the purposes of
research for non-commercial purposes, private study, criticism, review and
news reporting.

3. We do not give permission for this information to be used for the
purposes of direct marketing.

4. If you wish to use this information then, in accordance with the
Regulations on the Re-use of Public Sector Information 2015, you must
first ask our permission. Such re-use may or may not involve the granting
of a licence and the application of a Fee.

 

 

 

This message is intended for the use of the addressee only and may
contain confidential or privileged information. If you have received it in
error please notify the sender and destroy it. You may not use it or copy
it to anyone else.

E-mail is not a secure communications medium. Please be aware of this
when replying. All communications sent to or from the County Council
may be subject to recording and/or monitoring in accordance with
relevant legislation.

Although East Sussex County Council has taken steps to ensure that this
e-mail and any attachments are virus free, we can take no responsibility
if a virus is actually present and you are advised to ensure that the
appropriate checks are made.

You can visit our website at http://www.eastsussex.gov.uk

References

Visible links
1. mailto:[email address]
mailto:[email address]
2. http://www.ico.org.uk/
3. mailto:[East Sussex County Council request email]
4. http://www.eastsussex.gov.uk/foi