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Complaints about critical illness insurance claim delays

Dr. M. Macdonald made this Freedom of Information request to Financial Ombudsman Service Limited This request has been closed to new correspondence. Contact us if you think it should be reopened.

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Dr. M. Macdonald
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Dear Financial Ombudsman Service Limited,

Please provide me with all information you hold on complaints, upheld and denied, for delays in processing and paying out critical illness insurance policies, for the last 8 years.

Yours faithfully,

Margaret Macdonald

Link to this Report
DataProtection, Financial Ombudsman Service Limited

Dear Dr Margaret Macdonald

Thank you for requesting information under the Freedom of Information Act 2000. We’ll respond as soon as we’re able to and by 13 October 2023.

Yours sincerely

Ross Gallagher | Data Protection Team
Financial Ombudsman Service | Exchange Tower, London, E14 9SR

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Link to this Report
DataProtection, Financial Ombudsman Service Limited

1 Attachment

Dear Dr Margaret Macdonald,

 

Please find attached our response to your request.

 

 

Many thanks,

 

Nargis Razvi | Data Protection and FOI Adviser|

Financial Ombudsman Service | Exchange Tower, London, E14 9SR

 

 

 

 

 

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This email is covered by our [1]email disclaimer.

This email was sent from Financial Ombudsman Service Ltd. Registered in
England and Wales. Registered Number: 3725015. Registered Office: Exchange
Tower, London, E14 9SR, United Kingdom.

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References

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1. https://www.financial-ombudsman.org.uk/l...

Link to this Report
DataProtection, Financial Ombudsman Service Limited

1 Attachment

Our Ref Initial Request: SR00756798

Our Ref Internal Review: SR00765358

 

Dear Dr M Macdonald,

 

Please find attached our review of your freedom of information request.

 

Kind regards,

 

Kitty Akinnola | Data Protection and Freedom of Information Adviser

Financial Ombudsman Service | Exchange Tower, London, E14 9SR

 

══════════════════════════════════════════════════════════════════════════

This email is covered by our [1]email disclaimer.

This email was sent from Financial Ombudsman Service Ltd. Registered in
England and Wales. Registered Number: 3725015. Registered Office: Exchange
Tower, London, E14 9SR, United Kingdom.

══════════════════════════════════════════════════════════════════════════

References

Visible links
1. https://www.financial-ombudsman.org.uk/l...

Link to this Report
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